It assistant manager

Asma Akhtar

**********.**@*****.*** linkedin.com/in/asma-akhtar +1-518-***-**** Union, NJ, 07083

To use my skills and competency towards achieving the goals for the organization and for enhancing my learning through experience.

Areas of Expertise include:

Planning & Management

Problem-solving

Administrative Support

Team- player

Professional Experience

WHIZTECH SUPPLIERS Chennai, India

IT ASSISTANT MANAGER July 2019 to Oct 2019

Assisted the manager in organizing, planning and implementing strategies. Coordinated with retail store operations, identified and acted on opportunities to improve and update software. Created daily working schedule to maximize employee efficiency and promote time management. Provided guidance and motivation to employees as well as assist in improving the overall customer service satisfaction to a higher level.

Key Accomplishments:

Assisted in identifying and implementing solutions which helped in effective time management.

Performed cost-benefit analysis and measuring results thereby achieving an overall saving of 15% in overall cost to operations.

Interface with technical and in-house customer support staff to determine nature of routine and provide solutions to complex problems and issues.

Prioritize IT related issues sourced from support phone line, email and direct communication thereby reducing customer feedback time.

Landed promising business deals by contacting potential clients (B2B).

Education & Credentials

Bachelor of Engineering: Computer Science

Anna University, Chennai

University Project: Indexing of data to perform more accurate and time efficient search engine for general queries.

Trainings: Business Analyst

Certifications:

Certified in Digital Marketing

Internshala.com

Software Proficiency

C, C++, Python(beginner),SQL

Windows OS, MacOS

Microsoft Office

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