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NIRAJ KUMAR

Passport Number: M******* Best time to call: Anytime

: +91-911******* : ***********@*****.*** : niraj.kumar728

Desire to be a part of vibrant and leading hotel chain and create footprints in hospitality domain to assist the organizations in all aspects of food & beverages operations by utilizing the skills, knowledge and experience with a balance of hands-on in leadership responsibilities

CORE COMPETENCIES

Food & Beverages Management

Policy & Procedure Compliance

Guest Relationship Management

Customer Relationship Management

Guest Queries and Issues Resolution

Health, Hygiene and Safety Management

Team Management

Hotel Management

Inventory Management

Restaurant Management

LANGUAGE EXPERTIZE

Proficient in English,Hindi

MOBILITY

Willing to relocate within 3 months

Do not possess a bond with the current employer

TECHNICAL COMPETENCY MATRIX

Operating Systems: Windows

MS Office: Word, Excel, PowerPoint, Outlook

Micros

CAREER SNAPSHOT

An accomplished hospitality professional with over 3 years of international exposure in establishing, managing and upgrading F&B operations in line with customer expectations in fine & casual dining in leading hotel world

Demonstrated ability in organizing buffet and handling special dining for clients such as Romantic Dinner, Champagne Breakfast, Candlelight Dinner and Surf Dinner catering to large events, weddings and BBQ

Solid understanding of international hospitality brand standards and well versed in demonstrating menu and serving food & services such as soft drinks, wine, champagne, beers as per guest preferences

Proven track record of maintaining cleanliness and sanitation of Restaurant

Insightful knowledge in supervising various work stations for quality and hygiene assurance of Pool, Lounge and Beach areas of the hotel

Dexterous at shouldering multiple responsibilities simultaneously including issue resolutions, and sustaining quality parameters and exceeding key performance targets

Proficient in delivering exceptional service standards throughout the customers dining experience by leveraging knowledge on all standards of suitable service etiquette, there by exceeding guest expectations as per (LHW) Leading Hotel of the World Standard

Guest focused with effective communication, organizational and presentation skills

Ability to interact well with internal and external teams including guest and receiving feedback on food and beverage services

Guest mentions my name on the comment card, Trip Advisor and Digital Academy

To attend Training about the LHW Standard, How to Make Different Coffee, Wine Service, Back of the House, Breakages Training, Up selling Training and More

SCHOLASTICS

Bachelor of Science in Hospitality Management from Bharathiar University, International Institute of Hotel Management, Kolkata, India – 2015

Advanced Diploma in International Hospitality Administration from International Institute of Hotel Management Kolkata, India – 2015

Advanced Diploma in International Hospitality Administration from International Institute of Hotel Management Kolkata, India – 2014

Advanced Diploma in International Hospitality Administration from International Institute of Hotel Management Kolkata, India – 2013

INDUSTRIAL EXPOSURE

Trainee @ The Gateway Hotel Ganges, Varanasi, India

Trainee @ The Indi smart Hotel, Kolkata, India

Casual Trainee @ The Park, Hyatt Regency Kolkata and ITC Sonar

Supervisor Trainee @ German Consulate

Trainee @ The Indi Smart hotel, Kolkata in four operational departments

CAREER CONTOUR

Organization

Hilton Garden Inn New Delhi/Saket,India

Designation

Food & Beverage Agent

Duration

May 2018-Till Now

The Datai Hotel & Resort Langkawi, Malaysia

Waiter

Dec 2015 - May 2017

The Taaras Beach and Spa Resort Redang

Food & Beverage Assistant

Aug 2015 - Nov 2015

GLOBAL EXPOSURE

Worked & interacted with teams from Malaysia

PERSONAL DETAILS

Gender: Male Nationality: Indian

Marital Status: Single Date of Birth: 16 July 1994

Address: At-Badia, Post-Balahampur,P.s-Simri Bakhtiyarpur,Dist-Saharsa

References will be furnished upon request

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