Customer Service Representative

JORDAN BERKEN

Professional Summary

Service-oriented customer service representative with 3 years background in customer service. Core competencies include problem-solving, prioritizing tasks and customer oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

● Hardware troubleshooting

● Windows OS 7/8/10

● LAN/WAN

● TCP/IP concepts

● Active Listening

● Word, Excel, PowerPoint, Access

● SQL concepts

● Time management

● Customer Service ● Judgement and Decision making

● Active Learning

Experience

Rural Carrier Assistant April 2020 -Current

United States Postal Service -Apple Valley, MN

● Receive FFS, DPS, packages create plan and deliver mail daily. Guest Service/Maintenance Jun 2017 -Jun 2019

Kwik Trip -Clearwater, MN

● Served as first line of customer service and handled escalated customer complaints.

● Helped customers with a range of issues including pump issues and rewards card questions.

● Helped customers troubleshoot questions on rewards program website.

● Stocked the shelves, rearranged items as needed. Sales Associate Mar 2014 -Apr 2015

Gap -Eagan, MN

● Served as first line customer service rep.

Education/Certifications

PC Tech Certificate May 2o20

Dakota County Technical College December 2020

AAS MIS

Projects

Built 4 Personal computers

Main IT support for family and friends

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