Steven Bossert

Shawnee, KS

adg70s@r.postjobfree.com

913-***-****

Recent Work History:

IT Systems Administrator February 1995 to March 2020

Shawnee Mission Ford - Shawnee, KS

Maintain dealership-wide LAN computer system, utilized in accounting, payroll, HR, parts inventory, service scheduling, service invoicing, vehicle inventory, finance and insurance, and CRM.

Implement annual software upgrades as needed

Implementation of hardware for expansions and utilized basic floor plan software to maximize space and user workstation efficiency when the dealership was remodeled

In charge of Network Connectivity throughout dealership, including multiple buildings and locations

Active Directory and other server maintenance

Responsible for installing, upgrading and maintaining 100+ PCs

Installation of various software packages, including

1. Microsoft Office

2. Summit Estimating

3. Dealer Management Systems

4. Symantec Endpoint

5. HP & Brother printers

Responsible for maintaining users on the Avaya S8300 phone system

Communication with end-users, management, and technical support

Additional Technical Skills:

Microsoft Exchange

Proficient with installing & maintaining Windows 7 and 8.1

Familiar with Windows 10 and the upgrade process to Windows 10

Familiar with the basic functions of Server 2008 & 2012 and Active Directory

Responsible for configuring new users on both new & previously used PCs

Responsible for migrating users between departments when needed

Utilized Ghosting software when upgrading PCs when necessary & reformatting drives when needed.

Business Skills:

Experienced with Microsoft suite including extensive Excel experience

Comfortable in business communications

Project Management experience

Report and business forms creation with dealership software

Accounting: AP/AR, GL reconciliation, Financial Statement submission

Familiar with HRM & Payroll procedures including quarterly & year-end processes

Familiar with Fixed Asset expensing and reconciliation

Other Work History:

Warranty Administrator/Service Advisor/Dispatcher

Rusty Eck Ford - Leavenworth, KS 1988 to 1994

Responsible for managing warranty claims with Ford Motor Co.

Analyze customer issues and creating Service work orders

Dispatch work to 20 service technicians

Assist with desktop support as needed

Education:

Hawaii Pacific University / Hawaii Loa College - Kāne‘ohe, HI

August 1982 to December 1985

Studied Language Arts