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Technical Support Customer Service

Location:
Nashville, TN, 37217
Posted:
October 21, 2020

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Resume:

Judcia Williams

adg6ye@r.postjobfree.com

Nashville, TN 37217

Experience

Operations Specialist

Smile Direct Club (Antioch, TN) June 2018- Present

●Trade information with the Production floor to make sure all materials are being used and sent through the floor correctly

●In charge of logging the appropriate data to give to other departments

●Following HIPAA law and providing customer with the utmost privacy

●Documenting reports and spreadsheets with critical and time sensitive manner

Quality Control Inspector

Smile Direct Club (Antioch, TN) July 2017- June 2018

●In charge of providing documentation of defects within production

●Managing production workers on proper protocol; i.e following HIPAA when manufacturing aligners

Writer

Freelance 2013- Present

Black Girls Anime 2019- Present

●In charge of writing articles pertaining to news in the anime entertainment scene

●Writing personal experiences/giving advice on going to conventions

The Odyssey 2015-2016

●Personal and professional editing and writing

●Weekly journalism submissions to university newspaper

●Heavy proofreading, evaluating and restructuring of documents

Technical Support

Asurion (Nashville, TN) June 2016 - June 2017

●Providing technical support for Verizon customers

●Resolved customer technical and account issues

Education

Bachelors of Arts in English with Minors in German and Linguistics

Austin Peay State University, Clarksville, Tennessee (2012-2017)

●Dean’s List Fall 2012, Fall 2014

●Governor’s Own Marching Band

Skill Set

●Technical and Freelance Writing

●Accurate and reliable editing

●Proficient to Advanced in Microsoft Office, Excel and Powerpoint

●Intermediate in Spanish and German, Advanced in English

●Technology proficient

●Typing proficient

●Excellent communication and customer service skills



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