IT Project Manager
Resume:
Richard Barrett-Snyder
**************@*****.***
linkedin.com/in/richard-barrett-snyder-5648504
Summary
Experienced hands-on Technology Leader with excellent communication skills, a thorough understanding of business processes, and expertise in the implementation and support of enterprise software. Proven track record in delivering projects on time and under budget. Ability to partner with C-Suite stakeholders and manage teams of technologists. Well versed in Agile methodology and cloud computing.
WORK EXPERIENCE
Canon USA Melville, New York Sept 2007 -- Present
Manager Application Operations and Deployment
●Headed the implementation and support of package software to support the following major business functions: Customer support, property and asset lease management, lease accounting, sales planning and forecasting, CRM, facilities management, approval-based resource provisioning, internal audit.
●Led custom development projects using Agile methodology.
●Oversaw capital and operational budgets of up to $5MM and vendor partnerships and selection process.
●Directed implementation and support of IBM Tririga, Real Estate Management System.
●Guided implementation and on-going support of Oracle Knowledge as both a customer facing, self-service portal and an internal, agent-facing knowledge base.
●Managed support of Marketing Software, including bulk email marketing, multi-stage campaigns, campaign effectiveness, business to consumer, business to business, integrations with sales, support and rebate systems, data quality.
●Implemented customer-facing chat using LogMeIn BoldChat for support and sales chat channels as well as support via email.
●Led custom development of sales planning and forecasting system utilizing Google Cloud Platform.
American Home Mortgage Melville, New York March 2007 – September 2007
Senior Oracle Business Analyst
●Supported Oracle Human Resources, Learning Management and Collaboration Suite. Responsible for managing the implementation of Oracle E-Business Suite 11.5.10 including General Ledger, Accounts Payable, Accounts Receivable, Purchasing, Fixed Assets, Payroll and Cash Management.
●Implemented Serena PVCS source control system to support the software development lifecycle.
●Established monitoring of production systems using GroundWork’s Nagios.
Kaplan New York City, New York February 2003 - March 2007
Director of Business Systems and Compliance
●Managed the day-to-day operations of Kaplan’s business systems. Managed a team of technologists to provide application programming, reporting and database administration in support of the finance, accounting, payroll, real estate and legal departments at the corporate and divisional levels. Provided monthly operations reports summarizing key support deliverables including uptime, availability, application errors, and changes operating environment.
●Partnered with the CFO to develop operating and capital budgets to fund the ongoing operations and development of Kaplan’s information and data processing systems, resulting in the optimization of the closing, budgeting and procure-to-pay processes, and improvement of the flow of financial information.
●Acted as the liaison with senior divisional executive stakeholders to extend the use of the corporate business systems to their respective divisions.
●Improved control at the corporate level through the standardized usage of corporate systems while providing a platform to support the policy of decentralized data entry and approval.
●Consolidated financial systems by migrating general ledger, accounts payables, accounts receivable, human resource, payroll and fixed asset systems of a recently acquired division to Oracle 11i, PeopleSoft and ADP.
●Improved the accuracy of employee information and payroll, through the implementation of the PeopleSoft Manager Self-Service and Time & Labors modules.
●Improved the efficiency of technical operations through the implementation of ITIL best practices.
●Reduced the cycle time of expense report processing via the implementation of Oracle iExpenses.
●Enabled Kaplan’s to successfully respond to audits by implementing the ISO 17799 control standard. Ensured that Kaplan’s control environment complied with Sarbanes-Oxley and successfully passed quarterly and annual audits; developed and enforced processes to ensure independently verifiable controls existed over all mission critical systems.
Photocircuits Glen Cove, New York November 1997 - October 2002
Director of Information Services Projects
●Responsible for development, implementation and support of software utilized by order management, accounts payable, accounts receivable, inventory, shop-floor movement, shipping, receiving, work in process and manufacturing planning.
EDUCATION
Master's Degree, Computer Science, March 1993
University of California at Santa Cruz Santa Cruz, California
Bachelor's Degree, Computer Science, June 1989
University of California at Berkeley Berkeley, California
Packages/Technology
IBM Tririga
Oracle E- Business Suite
LogMeIn BoldChat
Oracle Knowledge
Google Cloud Platform
LogMeIn Rescue
Siebel Marketing
Google Tag Manager
Data Modeling
PostGres
Javascript
Agile
PL/SQL
Unix
Apache
WebLogic
jsp
Business Skills
Order-to-Cash
Accounting
Compliance
General Ledger
Accounts Payable/Receivable
Purchasing
Fixed Assets
Payroll
Inventory/Demand Planning
Shipping/Receiving
Manufacturing
HIPPA
Customer Service
Cash Management
Sarbanes Oxley
Procure-to-Pay
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