Active Directory Office
Resume:
A.J. Dadly Berin
*********@*****.***
Mobile no: +91-888*******
Objectives:
To be a part of an organization that provides a challenging job role and utilizes my technical and managerial skills for achieving the common goals of the company and self.
PROFESSIONAL EXPERIENCE:
Organization : Norwin Technologies, Chennai.
Duration : Oct 2019 to Till Date
PROFESSIONAL EXPERIENCE:
Organization : Genchi India Pvt Ltd, Chennai.
Duration : Sep 2018 to Aug 2019
PROFESSIONAL EXPERIENCE:
Organization : PRECISION INFOMATIC (M) Private Ltd, Chennai.
Duration : Sep 2016 to Sep 2018
Education Qualification:
BE CSE (Computer Science Engineering) in Ponjesly College of Engineering
Additional Couse & Certifications:
CCNA, MCSA
WORK EXPERIENCE
Working as an IT Support Analyst in Norwin Technologies, Chennai from Oct-2019 to Till Date.
Roles and Responsibilities
General administration of active directory, Microsoft exchange and office 365 create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions.
Diagnose, troubleshoot and resolve desktop, hardware and software related issues (pcs, laptops, monitors, printers, peripherals and Software Applications).
Resolve both internal and external customer support requests utilizing remote access tools available.
Mapping Network Drive and Giving Folder Permission to the user.
Creating & managing user accounts in active directory & group policies.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Update software and computer updates using via remotely (windows, java, flash player, firefox, adobe reader, adobe acrobat).
Configuring and Troubleshooting MS Outlook.
Installation of the new systems and peripherals and maintaining the systems and peripherals.
Resolving all kind of software and application related issues within the ticket SLA time.
Raising and escalating the ticket according to issue (Incidents, Service Request, and Change Management) by ticketing tool.
Installing OS Patch Updates on Server.(By Ivanti Tool).
Configuring & troubleshooting of Desktop/Laptops for L1 and managing backup and recovery.
WORK EXPERIENCE
Worked as an Executive- IT in Genchi India Pvt Ltd, Chennai from 14/9/2018 to 21/8/2019.
Roles and Responsibilities
Monitoring, maintenance, and support of Windows Server 2012 R2 environments.
RAID Configuration.
Configuring, Updating and Taking Backup from Fortinet Firewall.
Taking backup using Qnap NAS and Fbackup(Netback Replicator from User)
Installing ad Configuring and Raid Installation in Qnap Device
Providing L1, L2 Remote support to the end user. OS Issues, Application Issues, Internet Explorer, Network Related issues.
Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Installation of the new systems and peripherals and maintaining the systems and peripherals.
Resolving all kind of software and application related issues within the ticket SLA time.
Configuring and Troubleshooting MS Outlook.
Configuring & troubleshooting of Desktop/Laptops for L1 and managing backup and recovery.
Installing OS Patch Updates on Server.
Raising and escalating the ticket according to issue (Incidents, Service Request, and Change Management) by ticketing tool.
Handling the desktop, laptop and server hardware's.
Installing necessary software’s and utilities for the end user.
Creating & managing user accounts in active directory & group policies.
Maintaining the network infrastructure.
Managing IT assets, coordination with vendors for the warranty supports.
WORK EXPERIENCE
Worked as a System Engineer in PRECISION INFOMATIC (M) Private Ltd, Chennai from 6/9/2016 to 14/9/2018.
Roles and Responsibilities
Monitoring, maintenance, and support of Windows Server 2008/12 environments.
SQL Installation on Server.
RAID Configuration.
Configuring Aruba RAP 155 Devices.
Taking Backup from Fortinet Firewall.
Server IP configuration and troubleshooting.
Providing L1 Remote support to the end user. OS Issues, Application Issues, Internet Explorer, Network Related issues.
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007.
Installation of the new systems and peripherals and maintaining the systems and peripherals (like HP Laser jet, printers).
Resolving all kind of software and application related issues within the ticket SLA time.
Troubleshooting MS Outlook.
Troubleshooting LAN and internet, Web prolific, Touché, WISH kind of applications.
Microsoft Office products Outlook, Word, Excel, Access, Internet Explorer, and Windows XP, desktops, laptops, printers and others as assigned.
Configuring & troubleshooting of Desktop/Laptops for L1 and managing backup and recovery.
Installing OS Patch Updates on Server.
Raising and escalating the ticket according to issue (Incidents, Service Request, and Change Management) by ticketing tool.
Handling the desktop, laptop and server hardware's.
Installing necessary software’s and utilities for the end user.
Creating & managing user accounts in active directory & group policies.
Maintaining the network infrastructure.
Managing IT assets, coordination with vendors for the warranty supports.
STRENGTH
Self-Motivation and an ability to motivate others.
Good team worker.
Personal Details
Name : A.J. Dadly Berin
Father’s Name : D. Alvin Jeya Kumar
Mailing Address : Poovancode, Verkilambi (P.O), Kanyakumari District.
Marital Status : Single
Date of Birth : 27-April-1994
Nationality : Indian
Languages Known : Tamil, English
DECLARATION:
I hereby declare that the mentioned are true to the best of my knowledge and belief.
Place: Poovancode
Date:
(A.J. Dadly Berin)
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