Analyst Service

Aline Uwiragiye

210-***-****

***************@*****.***

Summary of Qualification

•Provide exceptional service to customers; Perform weekly network testing; Knowledge of basic scripting SQl, understanding of networking and multiple operating systems.

●Honest, Dependable; Self-motivated;

Education

Bachelor of Science Computer Information Technology – Cyber Security Track Schreiner University, Kerrville, TX

Employment Experience

9800 FREDERICKSBURG RD, SAN ANTONIO, TX, USA.

San Antonio, Texas

Help Desk Analyst at USAA

Working knowledge of Microsoft Windows 7, Windows 10, and Office programs (Excel, Word, Outlook)

Help desk ticketing system Service Now

Familiar with Microsoft Active Directory to administer user accounts, groups, distribution lists and other AD resources

Networking experience understanding of VPN, LAN, WAN, and wireless

Understanding protocols and services including IPv4, TCP/IP, DNS, and DHCP

Software installation/troubleshooting

Help Desk Analyst at Schreiner University, Schreiner University

Kerrville, TX

Create, update and edit IT support tickets.

Provide ongoing administrative lab computer support to include administration and maintenance of Linux, Mac, and Windows machines.

Excellent communication and interpersonal skills.

Knowledge of Hypervisor and Virtual Machine (VM) provisioning and maintenance.

have experience using Mac/PC computers and be familiar with. Operating system settings.

Skills

Analytical Skills: Critical Thinking, Strategic Planning.

Language: Spanish, French and English.

Management Skills: Leadership, Organization, Teamwork, Time Management

May 2019 - Jan 2020

Dates Employed Dec 2019 – Present

Dates Employed Sep 2018- jan 2020

Contact this candidate