IT Director/Sr. Manager

SUMMARY OF QUALIFICATIONS:

Strategic, high-performing, results-oriented technology professional with over 19 years of exceptional leadership, flawless execution, and project management skills. Broad range of experience with collaborative technologies, integrations, migrations, and new implementations.

AREAS OF EXPERTISE:

Messaging & Unified Communications, Building Strategic Relationships, Project Management, Vendor Management

EDUCATION:

Concordia University

BA, Exercise Science

Capitol College,

Master of Science

Information Systems Management

Minor: Network Security

PROFESSIONAL ACHIEVEMENTS:

Microsoft Certified Systems Engineer (MCSE)

ITIL v3 Foundation

SAFe 4 Practitioner

PROFESSIONAL EXPERIENCE:

MAXIMUS, St. Paul, MN June 2018 – June 2020

Sr. Manager – Active Directory & O365

Manage a remote team of nine engineers responsible for Exchange, Skype, Teams, Intune, on-premise AD and Azure AD, SSO, MFA, DNS, and Identity Management

Oversee ongoing Exchange and Skype migrations to O365

Work on complex integration projects involving hybrid O365 configuration, consolidation of Active Directory and DNS globally

Guide direction of team to for multiple ongoing projects. Identify appropriate goals for team members to complete projects and develop team potential

Work alongside security team to reduce risk and ensure company policies are enforced

Walgreens, Deerfield, IL February 2016 – June 2018

IT Manager – Messaging & Collaboration – O365

Responsible for managing and overseeing engineering and operations for all O365 services (Exchange, SharePoint, Skype for Business). In addition, on premise (hybrid) Exchange and SharePoint as well as Alfresco

Ensures delivery of services against agreed upon SLAs and overall delivery of operational activities

Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms

Responsible for functional area budget, and delivering against business goals/objectives

Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements

Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs

Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes

Key Achievements:

Deployed Skype for Business to both Corporate and remote sites

Implemented a new internal demand management process

Instrumental in establishing a CoE (Center of Excellence) for the Messaging & Collaboration team

Replaced Office 2010 with O365 ProPlus at the Corporate offices to help facilitate further collaboration using tools like Office 365 Groups, Microsoft Teams, and OneDrive for Business

Johnson Controls, Glendale, WI September 2013 – February 2016

Architect – Messaging & Collaboration

Manager and Architect for both the Exchange Online and Lync Online dedicated services for Johnson Controls

Manage O365 auxiliary services such as: Rights Management Services, Exchange Online Protection, O365 Message Encryption, Message Records Management, Compliance, and data retention

Manage vendors and consultants responsible for engineering, operations, and cloud management for Office 365, specifically for the Exchange and Lync online services

Define and execute service and technology strategies, roadmaps, and platform support requirements

Sponsor, orchestrate, and implement new and emerging technology pilots in support of Johnson Control’s business requirements and strategic vision

Act as the global liaison and technical champion, consulting with the business unit managers across Johnson Controls application infrastructure

Responsible for strategic updates to Sr. Executive Leadership with initiative and platform status as well as key metrics related to service KPIs and SLAs

Lead technical governance for Exchange and Lync online services via JCI’s global O365 Center of Excellence

oTrack change management and service/change requests

Key Achievements:

Merit Award winner – Project lead for Office 365 Email Migration Team

Key stakeholder responsible for critical deliverables for the O365 email migration project including:

oMigration of 100,000+ mailboxes from Lotus Notes to Exchange Online Dedicated tenant

oKey program status updates to Executive and BU leadership from beginning through duration of project

oIssue management leader providing technical options and solutions encountered throughout the migration

oManagement of JCI’s brand and security posture; replacing Google Postini with Exchange Online Protection

oLead the development of JCI’s new self-service FIM (Forefront Identity Manager) portal

oTeam champion on JCI’s end user community for the O365 Support Community SharePoint site

oManage transition efforts for Office 365 services for multiple Merger, Acquisition, and Divestitures

W.W. Grainger Inc., Lake Forest, IL, August 2011 – September 2013

Collaboration Engineer

Responsible for maintaining the day-to-day operations of Grainger’s entire messaging and mobility infrastructure

oExchange 2010 CCR Active-Active Cluster

oIron Port email relay and anti-SPAM infrastructure

oMicrosoft’s FOPE (Forefront Online Protection for Exchange) solution

oActiveSync services and Blackberry Enterprise Server

Responsible for monitoring, alerting and process automation using SCOM (Systems Center Operations Manager) 2012 and Orchestrator

Managed Grainger’s messaging disaster recovery initiatives and high availability design, implementation, and testing plans

Provided tier III executive level messaging, mobility, and Outlook support

Key Achievements:

Lead engineer responsible for the management of Grainger’s migration of 50,000+ mailboxes from Exchange 2007 to Exchange 2010

Key project leader supporting multiple merger and acquisition activities:

oCreated strategic global relationships and merged branch locations in China, India, and Canada into Grainger’s corporate messaging infrastructure

oDefined standard processes and implemented Exchange Federation

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