LAWRENCE B. MAXWELL

*** *** ****** *** ******, CA 94945

adg6ry@r.postjobfree.com 415-***-**** (Home), 415-***-**** (Cell)

OBJECTIVE

Application Administrator

SUMMARY

Enthusiastic team player, experienced in all aspects of IT, Computer Administration and Communications including;

Oracle EnterpriseOne, Claims Legal Invoice Review System, Associated Business Processes, On-Line Support,

SAP User Security, User Group Role Provisioning, Training Seminars, Internet, Planning, Directing, Coordinating, Computer Programming, Media Relations, and TV and Radio Program Producing. Outstanding verbal and written communication skills.

Interact effectively at all organizational levels.

SKILLS

JD Edwards/Oracle/PeopleSoft World, OneWorld, EnterpriseOne 9.1 Financial Enterprise Software

Insight System Reporting

Legal Assignment, Billing, Maintenance Databases

Atlas – Automated Litigation Adjustment System

LexisNexis CounselLink Matter Management, E-Billing, Reporting Application

Lotus Notes Database Maintenance

Microsoft Office – Microsoft Project

Citrix Management Administration Tools

Unix Financial Software

Business Management Communications

General Accounting

Coordination of Business Activities

Vista Plus Reporting System

Sarbanes Oxley Security Audit Compliancy

Tivoli Identity Manager ERP

Entitlement Manager Active Directory ERP

ACCOMPLISHMENTS

ABM Industries Incorporated IT Services, San Francisco, CA, February 2009 – July 2020

B2B Workforce, ABM Industries Incorporated IT Services, IBM Global Business Services, San Francisco, CA, March 2008 – February 2009

JD Edwards/Oracle EnterpriseOne Security Analyst/JD Edwards Enterprise/Insight Applications Administrator

Responsible for Company-wide JD Edwards Oracle EnterpriseOne System financial application data conversion, security set-up, user profile, and menu/task creation.

End-User Support for JD Edwards System User Profiles, Role Relationships, Role Security, and Company/Business Unit access.

Kelly IT Services, Fireman’s Fund Insurance Company, Legal Services Unit, Novato, CA, March 2007 – December 2007

Business Systems Analyst

Responsible for managing solution delivery for Fireman’s Fund claims legal invoice review system and associated business processes.

Act as initial contact between law firms, business units, end-users, and application developers in defining, evaluating, and developing processes to meet user requirements.

Provide support to direct users regarding applications and reports.

Analyze processes and data to identify the most effective ways of meeting expectations and best practices.

Develop and track metrics critical to the management of the Legal Technology Project.

Receive, track, prioritize, and report problems and inquiries for matter resolution.

Provide written summaries of research including conclusions and recommendations.

Prepare and participate in pre- and post- implementation activities, plans, and schedules.

Perform initial payment review for claims legal defense bills including researching billing types, policy deductibles, matter resolution, and

other claims coding.

Responsible for point of contact for designated portfolio and non-portfolio law firms with responsibility for handling billing matters, issues, intake, validation, reconciliation, and proper workflow routing.

Effectively communicate and consult with business end-users and application vendors.

Write test plans and develop test cases with expected results; execute on test plans; analyze results for accuracy

Identify and evaluate solutions that meet the business requirements.

Produce daily scorecard reports on legal bill review activities.

Maintain legal billing tracking information - data entry, edit, and upkeep.

Perform miscellaneous projects as required.

LAWRENCE B. MAXWELL (Page 2)

IBM Global Business Services, (Formerly ABM Electronic Services Department) San Francisco, CA, October 2006 – March 2007

ABM Industries Incorporated, Electronic Services Department, San Francisco, CA, May 1999 – October 2006

Enterprise Software Analyst/JD Edwards Security Administrator/End-User Support Specialist

Responsible for all Company and Division financial foundation security and end-user menu creation, customization, report default printer creation, and set-up for access to JD Edwards World, OneWorld, FASTR, World Writer, Enterprise Report, and Vista Plus Enterprise Software Programs.

Responsible for JDE World and OneWorld report printer creation and maintenance.

Manage, control, and maintain Lotus Notes Project Databases for SOX Compliancy.

Review and code project budgets and payables and prepare monthly reports for management.

Maintain project calendar and meeting schedules while backing up duties throughout department as needed.

Communicate with all team managers and coordinators on weekly basis.

Provide updates to specific senior division and senior management personnel.

Market and promote benefits of Enterprise Resource Package to internal customers.

Process and distribute business correspondence, press releases, and project issues.

Coordinate travel for project workshops, conference room pilots, and needs analysis seminars.

Interface in friendly, helpful, concise manner with managers, line employees, outside vendors, corporate personnel, and team members to establish and sustain smooth relationships and professional environment.

Nelson Staffing Solutions, San Rafael, CA

Gilardi & Co. Class Action Management Services 1996 – 1997

Claims Settlement Administrator

Conducted computer research utilizing Windows and online services, while working on class action lawsuits.

Maintained communication and coordinated with newspapers and publications nationwide as to the proper advertising presentations.

Handled cases involving collateral protection insurance on residences and credit life insurance on vehicles.

Assembled and proofread claim forms for final settlement and distribution.

Wollberg Michelson, San Rafael, CA

Institute of Reading Development 1996 – 1996

Program Coordinator

Completed all computer data entry and computer research, as program coordinator of leading remedial and comprehensive reading program.

Maintained communications with over 300 program locations around the country to facilitate changes in classes, instructors, student enrollment, and general logistics.

KGO Radio, San Francisco, CA 1995 – 1996

Sports Byline USA, Nationwide Sports Radio Network, San Francisco, CA 1989 – 1995

Producer

Worked with hosts, producers, and engineers to produce live, around-the-clock NewsTalk Radio and Nationwide Sports TV and Radio programs.

Updated late-breaking news and information to on-air broadcasters, screened calls from listeners, logged diary of programs while keeping in contact with ABC Radio News Department.

Supervised, managed, and trained interns.

Planned, scheduled, and coordinated travel arrangements, live remote broadcasts at hotels, banquet facilities, and restaurants nationwide.

Maintained excellent working relationships with co-workers, agents, athletes, coaches, teams, universities, and the media.

Through consistent perseverance and salesmanship, successfully booked highest profile names in sports industry as guests on program including: Michael Jordan, Barry Bonds, Tiger Woods, Steve Young, Pete Sampras, Monica Seles, Wayne Gretzky, Cheryl Miller, and Chris Berman.

EDUCATION

AAS, Computer Business Administration, Heald College, School of Business, Santa Rosa, CA (GPA 4.0)

Liberal Arts, Fairleigh Dickinson University, Wayne, NJ

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