IT Manager

Deon M. Black

Phone: 360-***-****

Email: **.******@*****.***

Information Technology Manager, providing quality leadership and friendly customer service by using a unique set of skills and experience managing, administrating, and interfacing with computer systems and people.

Operating Systems

Software

Remote Services

Soft Skills

Windows Server

2008, 2012, 2016

Windows Desktop Vista, 7, 8, 10

Macintosh OS X

Linux

Encryption / PKI

Microsoft Office Suite

Active Directory

SQL Server

VMWare

PowerShell

Remote Desktop (RDP)

Apple Remote Desktop

Telnet/Secure Shell

GoverLAN

TeamViewer

WebEx

Customer Service

Leadership/Management

Process Training

Team Coaching

Troubleshooting

Vendor Relations

Qualifications

Bachelor of Science, Information Technology, Colorado Technical University

Fifteen years professional experience in Information Technology

Six years leadership experience in director, management and supervisory roles

Strong understanding of encryption, deployment, network systems, and database design

Strong understanding of command line operations, scripting and standard office applications

Education

2015 March - Bachelor of Science, Information Technology, Colorado Technical University

Work History

2018 October – Current DBlack Technical Solutions (Self Employed)

Vancouver, WA Sole Proprietor

Technical support for resolutions of computer, printer, and other device issues

Computer deployment, install and configure backup solutions and data recovery

Project to develop database to track marketing promotions, costs, sales

Project to convert manuscripts to e-books, MOBI and EPUB

Project to overhaul website, css/html and WIX tools

Project to update websites, css/html and various editors

2015 July – 2018 September IMR Testing Laboratories, Metals Improvement Company

Portland, OR Systems Administrator

Lead Anti-Malware Detection and Response Administrator – Upgrade of server appliance

Helpdesk Administrator, Hands-on and Remote troubleshooting and resolution.

Proof of Concept Project – Query SQL Database to Display Information on a Dashboard

Proof of Concept Project – Sample tracking system using barcode scanners and batch scripts

Deployment Lead

WSUS Windows Update Management

Active Directory Computers and Users, DNS/DHCP, File Management

Network planning, installation, documentation and administration

Windows and Linux Administration, PowerShell, BASH and batch automation scripting

2015 April – 2015 July Robert Half Technology – University of Oregon, Operations

Eugene, OR Technical Support Consultant

Helpdesk and documentation Consultant

Software and Hardware Testing Consultant

IT Generalist in a Windows environment

2013 May – 2015 February Symantec Corporation – Encryption Product Support

Springfield, OR Technical Support Engineer

Encryption Linux Appliance and Encryption Application, Expert

Assist customers with the setup and administration of PKI (Public Key Infrastructure) and Certificate management Systems

Remote Troubleshooting, Solution Engineering

Active Directory, DNS/DHCP, General Networking, and Security Compliance

2007 July – 2012 May University of Oregon – Department of Development

Eugene, OR User Support Technician

Project to revamp Access (SQL) Database

Active Directory Computers and Users Administration

DNS/DHCP Administration

Deployment Lead, Developed Disk Clone/Image System, Managing Image Architecture

Symantec Ghost, Microsoft Deployment Toolkit

Helpdesk, End-user Training, and Documentation Lead

Supervised Part-time employees

Volunteer Experience

1998 April – 2004 May An Ceangal Mara Foundation

Eugene, OR Celtic Society Director

Cultural Education and Advancement Foundation Contributing Member

Event Planning and Management

Director of a Satellite organization

Resource and Personnel management

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