Analyst Manager

FREDA V. LEE, CSM®

**** ******** **** **, ****** GA 30080

678-***-**** Home 404-***-**** Cellular *****@*******.*** QUALIFICATIONS SUMMARY

Results-oriented individual with 25+ years experience in the Travel Industry including Multi- Hosted Airline Information Systems. Self motivated and directed with strong communication and organizational skills. Expertise in delivering solutions and improving product satisfaction for customers based worldwide. Knowledge in system interfaces, airline industry messaging standards (TTY, EDIFACT and XML), IATA, ARS and GDS system processing. PROFESSIONAL EXPERIENCE

InterGlobe Technologies (IGT) Consulting, Atlanta, GA May 2015 – December 2019 Senior Business Analyst, Atlanta, Georgia (Contracted for Delta Air Lines)

Collaborate with team members and business unit to define requirements for several mainframe applications – Passenger Security, Loyalty, Ticketing, and Inventory

Write stories in an environment using agile and waterfall methodology

Report progression and status of each project

Create diagrams using Visio for several applications involving hardware connectivity and work flow

Tested various applications for defects pre and post implementation AIM Consulting, Dallas, TX January 2014 – May 2015 Product Analyst, Dallas, Texas (Contracted for AT&T)

Assisted customer with defining requirements for a “central dashboard” involving multiple products for small, medium, and large businesses

Wrote stories in an environment using agile methodology

Assigned iteration for the development of each requirement based on urgency

Collaborated with team members for review of solutions

Used Rally to enter stories and attach supporting documents

Tested various applications for defects pre and post implementation SABRE, Dallas, TX April 2011 - January 2014

Principal Business Analyst, Dallas, Texas

Assisted customer with defining requirements for airline internet booking engine

Presented customer with solution(s) and screen mock-ups

Wrote stories in an environment using agile methodology

Assigned iteration for the development of each requirement based on Project Plan and reviewed progress

Reviewed defects and provided solutions

Collaborated with team members in Poland, USA, and Manila for review of solutions

Used Version 1 to enter stories, review defects, assign status to defects, attach supporting documents

Airline applications involved: reservations, inventory, pricing, fare filing, ticketing, payment and seat map

Tested various applications for defects pre and post implementation FREDA V. LEE, CSM® Page 2

SITA, Atlanta, GA October 2006 - March 2011

Lead Business Analyst, Kuala Lumpur, Malaysia (Temporary Assignment – 2010-2011)

Assisted customer with defining high level requirements for tactical solution involving reservations, ticketing, and inventory

Assisted customer utilizing products currently in production and designing high level solutions for development involving third party vendors Lead Business Analyst, Atlanta, GA (2006-2010)

Wrote vision document for common files/features to be used by all applications in a new airline system using Service Oriented Architecture

Created Use Case Diagram and Description document for the common features

Created Use Cases and Storyboards based on Project Plan for the purpose of documenting features and functionality of a new airline system using the R.U.P. methodology including products Common Utilities, Customer Journey, and Electronic Miscellaneous Document (EMD)

Created Domain Model for ticketing system

Created requirements for legacy ticket system based on Project PlanCreated test scripts for legacy ticket system

Used Rational Products to enter use cases, store older version of use case

Collaborated with team members including India, UK, USA, and Australia

Airline applications involved: reservations, inventory, pricing, fare filing, ticketing, and TravelPort’s Electronic Ticketing system.

Tested various applications for defects pre and post implementation Realtime Gaming, Atlanta, GA August 2004 - October 2006 Business Analyst

Document requirements, create functional specifications, and flowcharts for the integration of new and enhanced features, games, and payment solutions

Work with Development, Quality Assurance, and Customer Support

Coordinate integration of new payment solutions

Create new games

Tested various applications for defects pre and post implementation Hexaware, Eagan, MN October 2003 – August 2004

Business Analyst (Contacted for Unisys’ Aircore Project)

Created Use Cases and Storyboards for the purpose of documenting a new airline check- in system’s features and functionality using the R.U.P. methodology

Identify industry standard practices and regulations pertaining to the communication of information to and from the new application, other applications, other systems, and non- automated and automated airports

Created test scripts for the new check-in application

Tested integrated features of the check-in application

Airline applications involved: reservations, ticketing, and check-in

Collaborated with team members including India, and US

Tested various applications for defects pre and post implementation FREDA V. LEE, CSM® Page 3

SITA, Atlanta, GA August 1989 – August 2002

Manager Product Support (2000 – 2002)

Product Support Supervisor (1999 – 2000)

Senior Application Analyst (1994 – 1999)

Application Analyst for GETS a GDS (1989 – 1994)

Prioritized and managed the implementation of enhancements and solutions for several multi-hosted mainframe applications

Responsible for the direction of eight product support analysts

Delegated and prioritized work among product support analyst for several mainframe and open system applications

Reported weekly and monthly activities for each application

Produced monthly revenue reports

Submitted midyear and annual job performance reviews

Provided functional support for the ARS and GDS features, database processing, and support for the interface of the systems to outside vendors’ products

Identified and resolved database related issues

Planned and managed system enhancements and solutions throughout the development lifecycle

Conducted quality assurance of enhancements and changes to the ARS, GDS and interfaced products

Preformed technical writing for the ARS and GDS enhancements, functional specifications, and implementation guide

Created and conducted presentations and product demonstrations

Initiated and planned recurrent training for customers in Europe, Asia and South America

Facilitated the annual international customer conference for the improvement and development of two mainframe applications

Reduced potential security violations of the mainframe’s database by establishing short, mid and long term solutions, and estimated implementation timeframe

Defined and organized the distribution of terminal security procedures for internal and external utilization

Trained customers in formats and internal processing of the ARS and GDS

Provided on-site support for the implementation of the GDS

Served as system functional consultant for the interface of the mainframe applications to multiple airline’s internet booking sites

Planned, organized, managed, and budgeted for the annual international customer conference and the technical conferences held in Cascais, Atlanta, Phuket, Gibraltar, Santiago, and Warsaw including remote connectivity to the mainframe’s applications

Used Peregrine to review defects, assign defects, update status of defects, attach supporting screen shots or documents.

Collaborated with team members including India, UK, USA, Chile, and Australia

Airline applications involved: reservations, inventory, pricing, fare filing, ticketing, seat map, yield/revenue management, and check-in

Tested various applications for defects pre and post implementation COMPUTER PROFICIENCIES

Hardware: IBM compatible PC, Unix OS, IBM and Unisys systems Software: MS Windows, MS Word, MS Excel, MS Access, MS Publisher, MS PowerPoint, MS Outlook, MS Visio, Arts and Letters, Lotus Notes and Dbase, Peregrine, Rational RequistePro, Rational ClearCase, Rational ClearQuest, Rational Portfolio Manager, Rational Software Modeler, Version1, Sharepoint, Rally EDUCATION

Certified ScrumMaster®

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