Operator Call Centre

CV

Name. Samir Alrashid

Nationality. Netherlands

Birth date. 11. 11. 1968

Contact number. 050*******

EA. *********@*****.***

Study

Main education

Advanced diploma in hotel management and tourism

HBO level ((Dutch scale)) my study has covered all aspects of hotels

Management, plus the infrastructure and development of tourism

Industry . My education included marketing development and elements

Of business set up in variable environments.

Courses

Variation of computer courses in excel, access, word, power point

Work experience

1996 1999 Belvoir hotel as administrator

1999 2003. Phillips company as a process operator

Tasks. Using computer programs to add the nitride element on the computer

Chips

2005 2007. Department of tourism of Dubai

Tasks responsible of managing the tourists inquiries, coordinating with the

Department for the future touristic plans in Dubai .

2009. 2020. Emirates Airline senior airport services agent.

Tasks. More than 11 years in baggage services, covered all sections

Like claims, tracing section, passengers handling section, refund section

Call centre, years of experience in Emirates baggage services call centre,

Answering all passengers inquiries, creating all kinds of reports .

Contents check, my Work included checking the contents Of the passengers

Bags with the cooperation of Dubai custom and updating the information

In special excel pages, my contents check experience is a daily task .

And continued for more than 11 years.

Languages Dutch, English, Arabic.

Contact this candidate