Leadership Development Director
Resume:
PROFESSIONAL EXPERIENCE
Chick-fil-A
Director of Leadership Development January 2019 – July 2020
Designed and developed multi-model curriculum to develop high-potential store owners/operators and for critical roles across all levels of leadership
Participate in and contribute to the continuous improvement of leadership development curricula, facilitation guides, job aids, exercises, online materials and other materials to enhance learning and team performance
Work with Store Operator and Director of Operations to develop a strategy for and to calibrate ongoing individualized plans for 25+ leaders
Lead and facilitate a 12-week group development project for potential leaders
Collaborate with Training Director to optimize training and post-training coaching and education
Redesigned and restructured organization business model to create opportunity for sales growth
Director of Operations & Project Manager October 2015 – January 2019
Managed and led the day-to-day operations of 2 stores with 150 + employees and grossing annual sales of $12+ million
Collaborated with senior leadership to recruit, hire and train high-performing team members
Created strategies to increase sales and improve customer experience, including improving order taking model to increase order accuracy by 2%
Led an operations team through 2 store remodels, including creating initial development plan and restructured growth plan to accommodate both stores
Responsible for inventories, implementing new technologies, quality assurance, supervising financial management, and negotiating any vendor contracts
Training Director / Supervisor July 2006 – October 2015
Created and developed the role of Training Director
Created and implemented a new training program, training over 60 employees to improve performance and overall knowledge based on performance data
EDUCATION
Project Management Certificate
Kennesaw State University Continuing Education – Kennesaw, Georgia May 2015
Bachelor of Business Administration
Georgia State University– Atlanta, Georgia May 2014
1906 Shadbark Ct
Acworth GA, 30102
****.*****@*****.***
MEGAN A. STEPANSKY
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