Manager Plant

Objective

To obtain a challenging position in Scheduler/Planner in Maritime Logistics for Business Transportation or Business Administration where my knowledge, experience, and skills will be contributed towards the development of the organization.

Key Proficiencies

XPO – Dow Plant Freeport, TX 2017-present

Transportation Field Dispatcher

Interacting with Dow plant unit management teams, Dow transport drivers, operations manager, safety coordinators. Providing organizational transport for product to be moved within the plant and transported into and off the Dow plant. Answer to inquiries about products, accounts, and services. Handling transportation distribution from Dow plant team member and dispatching the suitable vehicle transport to unit request.

Receiving and processing orders, providing information concerning changes, SAP efficient, Microsoft Office, pricing in service, and Billing/Invoicing. Interviewing customers to acquire information and explaining available services. Adjusting complaints concerning services or billing rendered.

Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. Communicating solutions, successes, and opportunities to the Manager. Quala - Freeport, TX

2015-2017

Customer Support Coordinator

Interacting with customers, providing information in answer to inquires about products, accounts, and services. Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions. Handling and resolving customer complaints, or special orders via mail or phone.

Receiving and processing orders, providing information concerning changes, pricing in service, and Billing/Invoicing. Interviewing customers to acquire information and explaining available services. Adjusting complaints concerning services or billing rendered.

Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service. Communicating solutions, successes, and opportunities to the Manager. 2125 E. Mulberry, #85

Angleton, Texas 77515

979-***-****

MICHELLE MORENO ***************@*****.***

Operational Management

Compliance Monitoring

Quality Assurance

Inspections/ Audits

Efficiency Planning/Scheduler

Project Management

Import/ Export

Stock/Cost Control

Budgeting

E

XPERIENCE

Univar/ World Distribution Distributor of Industrial and Specialty Chemicals/ Houston, TX Scheduler/Planner Operations Support Coordinator August 2014-present

Scheduling: Schedule ahead; lock down schedule prior to leaving, Ensure 3-4 hours of runtime at start of shift. Work with MPU for forecast…

KPI tracking (these goals change based on business needs and corporate strategic initiatives) OT: goal less than 12.% overall; #’s per M/H> % completion goal 95% completion against schedule/plan. Plan scheduling to meet operational fiscal budget. Ensure that mixed (union & non union) employee plant staffs maintain a team workable plan with non plant and temporary workers.

Time Standards; By P/C; time study the products totes/drums/bulk. By Line; time study the lines drums/totes.

Sequencing; by line and by product. Run like products to minimize change overs.

Empty Tote List: Keep an accurate tote list. Ensure empty totes are ready for use/fill. Ensure MPU has it daily for help in planning.

Cleaning Schedule Supervisor: Plan and Schedule employee to follow schedule, and safety requirements need within the scope of company policy.

Maintain a good working rapport with customers/clients based on individual needs and demands. Interoceanica Agency/Isabella Shipping - Freeport, TX 2009- 2012

Imports Assistant/Northbound Cargo

Coordinating the Import of Fruit from Vessel to Chiller, and from Chiller to Customer.

Preparing: Excel Work for Manifest, Inventory, and Weekly Reports: Stow plan, Release report, and Demurrage report, Microsoft Word for Vessel Report, Incident Report and Notice to P&A.

Preparing Dock Receipts daily for Outgoing orders. Supervising labor on and off the vessel and in the chiller. Daily Interaction with Customers on Fruit Orders and USDA/CBP. SI Group - Freeport, TX

2006-2009

Logistics Clerk/Scheduler

Schedule and manage the transportation of bulk liquid product by road (tank wagons & bulk containers), manage the return of products, and Meet with carrier reps on monthly basis.

Printing and Processing Customer Orders by utilizing the Corporate Systems (Ross and Tradesphere).

Prepared paper-work, bill out drivers, fax, answer phones and provided support for Logistics Manager, Logistics Specialist, Logistics Coordinator, and Production Planner, & monthly expense report. BW Services, Inc. - Angleton, TX 2005-2006

Environmentalist/Office Manager

Inspected and Managed DAF Unit (water treatment); as well as Monthly City Report.

Responsible for Tracking, Tracing, Calling In, and Calling Out for railcars, in plant and out of plant; including preparing weekly status reports.

Payroll, Invoices/Billing, Answering multi-phone lines, filing, faxing, and weekly yard checks. Texas A&M University - Galveston, TX 1999-2003

B.A., Marine Science Degree in Maritime Studies.

Orcale University-Houston, TX 2014

Certificate in Primavera P6 Professional Fundamentals in Rel. 8.2 EDUCATION

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