Information Technology Manager
Resume:
SUMMARY
Extensive experience as a hands on Information Technology Manager with systems management focus in manufacturing, distribution, CRM, and infrastructure information operations. Accomplished in analysis design, enhancement, implementation, upgrade, help desk, and user support for ERP applications in a variety of manufacturing environments.
Excellent interpersonal skills, communicate effectively with all levels of management and personnel, focus on excellent user and customer support. Effectively managed IT, Technical Support, and Office Administration Teams.
SKILLS
Leadership, Management Excellent interpersonal skills
Implementation, Administration Analysis of strategic IT business needs
Infrastructure, Network, Virtualization Hardware, Software, Database
MS Office Suite, MS Teams, MS O365 MS Hyper-V, Windows, Active Directory, IT Protocols
SQL, Crystal Reports Excellent user/customer support
Organized, Creative, Detailed Team player, Motivated, Self Starter
EXPERIENCE
IT Business Process Manager
January 2019 – June 2020
Stylmark, Fridley MN
Maintained information technology strategies, managed IT team; analyze, research, recommend and implement technological strategic solutions.
Development and activities for a 3 person IT Team.
Manage all company IT assets, network, information security, phone system, servers, backup procedures, disaster recovery, etc. Maintain legacy applications.
IT Policies and Procedures, Licensures
ERP – Syteline/CSI 9.0.
SQL Server Management Studio, SQL Server 2012 R2.
Backup for Network Engineer and ERP Specialist.
Extensive end user support, in office and remote users.
Implementations:
New network infrastructure of Microsoft Hyper-V environment with redundancy, new servers, firewall
Help Desk
Microsoft Teams, Microsoft O365
Information Technology Manager
December 2012 – October 2018
Comtrol Corporation, New Brighton MN
Maintained information technology strategies, managed teams; analyze, research, recommend and implement technological strategic solutions.
Development and activities for a 2 person IT team and 5 person Technical Service/Customer Support Team.
Manage all company IT assets, network, information security and controls, phone system, servers, backup procedures, disaster recovery, etc. Maintain legacy applications.
IT Policies and Procedures, Licensures
ERP – Expandable.
CRM – Salesforce.
Crystal Reports - enhancement/development for ERP application and legacy systems.
SQL Server Management Studio, SQL Server 2008, SQL Studio 7.6, MSSQL7.
Backup for Network Administrator.
Extensive end user support.
Implementations:
Network infrastructure of Microsoft Hyper-V environment with redundancy, Server and UPS hardware/applications
Help Desk, Backup appliance/application
Microsoft Exchange migration from 2003 – 2013
Several large ERP application upgrades
Information Technology Manager
June 2009 – November 2012
EDCO Products, Hopkins MN
Maintained information technology strategies: managed IT Team; analyze, research, recommend and implement technological strategic solutions throughout the multi facility company in 2 states.
Development and activities for a 4 person IT team.
Manage all company IT assets, network, information security and controls, phone system, servers, backup procedures, disaster recovery, etc. Maintain legacy applications.
IT Policies and Procedures, Licensures
ERP – IFS
Crystal Reports - enhancement/development for ERP application.
Backup for Network Administrator, ERP Specialist, and Crystal Reports Developer
Extensive end user support, in office and remote users.
Implementations:
Conversion from a Novel to a Windows server platform
Help Desk
Upgrade IFS ERP application
Network cabling infrastructure upgrade, both copper and fiber throughout 4 buildings
Upgrade to ShoreTel phone system
Wi-Fi implementation, upgrade PA system throughout 4 buildings
Information Technology Manager
March 2008 – June 2009
Minnetonka Moccasin, Minneapolis MN
Maintained information technology strategies: managed teams; analyze, research, recommend and implement technological strategic solutions.
Development and activities of a 5 person IT Team and 12 person Office Team including Customer Service, AP/Payroll/AR/Credit, HR, and Inventory.
Manage all company IT assets, network, information security and controls, phone system, servers, backup procedures, disaster recovery, etc.
IT Policies and Procedures, Licensures
ERP – Experia
CRM - SFA
Extensive end user support, HR activities.
Collaborations in developing new website with outsourced web developer.
Information Technology Manager, Systems Programmer/Analyst
December 1997 - March 2008
Kurt Manufacturing Company, Fridley MN
Maintained information technology strategies: managed IT Team; analyze, research, recommend and implement technological strategic solutions throughout the multi facility company including 7 divisions, 2 out of state.
Initially hired as a Programmer/Analyst and promoted to IT Manager in 1998.
Development and activities of the 7 person IT team.
Manage all company IT assets, network, information security and controls, phone system, servers, backup procedures, disaster recovery, etc.
IT Policies and Procedures, Licensures
ERP – Manage 2000
ERP support and upgrades, including the ongoing development, customization and support of the manufacturing/distribution application.
Analysis, development, programming and maintenance of EDI communications in both DOS and Windows environments. PICK database administration.
Extensive end user support, in office and remote users.
EDUCATION
January 2019 – University of St. Thomas – Minneapolis, MN, Certified Professional Project Manager - CPPM
January 2007 – University of St. Thomas – Minneapolis, MN, Leadership Skills Series: Interpersonal Communication
May 2001 - Employers Association, Inc. – Fridley MN, Middle Management
May 2000 - Employers Association, Inc. – Fridley MN, Supervision II
August 1999 - Employers Association, Inc. – Fridley MN, Supervision I
May 1987 - Hennepin College – Brooklyn Park MN, Master Planning, & Production Activity Control
June 1983 – May 1985 - Mesabi Community College – Virginia MN, Associate in Arts – Major: Computer Science
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