Syed Esa Asif

Qatar +*** - ********

India +91-974*******

adg6ia@r.postjobfree.com

adg6ia@r.postjobfree.com

CAREER SYNOPSIS:

An accomplished professional with visionary capabilities to drive enterprise operations with career span of 15 years in Human Resources Generalist role in reputed organizations in the BPO, Retail & Shipping Sectors.

Good relationship building and team work capabilities; Good communication skills.

Proficient knowledge of techniques of interviewing, selecting and recruiting applicants for employment.

Performing entire HR functions-Personal & client Development, Rewards and Recognition system, Employee engagement program, Orientation and Induction, Onboarding formalities etc.

Ensure high performance and quality standards through surveys and evaluations.

Result oriented individual with the ability to harness resources and teams towards organisational objectives.

Personal qualities include high energy levels, ability to build relationships and personal integrity.

COMPETENCIES

Management Skills

Talent & Leadership Development

Managing Execution & Multitasking

Ability to work independently

Employee Relations

Organisation Development

Disciplinary Processes

Results focused

Customer service oriented

General HR Functions

Expertise of HR Database and HR Information System; (Implemented HRMS & SAP in One company)

VISA, ID, health certificate and medical insurance/health Card`s issue and renewal process.

Handle employees’ problems & grievances. Take disciplinary actions and corrective and

preventive actions compatible to labor laws.

Managing of Accommodation & Transportation of employees.

Coordination for employee health insurance and workmen’s compensation.

Preparing and verification of various HR reports & metrics for ensuring Optimum

manpower, Balancing Vacationers, balancing manpower flow, Reducing dispute and HR expense.

Preparing and managing of contracts (Recruitment, Manpower supply, accommodation, transportation etc.)

Conduct exit interviews and collates reasons for leaving. Employee Documentation and

personnel Files.

Compensation & Benefits

Payroll Processing and related reports (Ms Excel, Ms. Dynamics & Oracle).

Overtime and attendance verification.

Expertise in designing incentive and bonus plan.

HR budgeting and analysis. Corrective action for as per business.

Proficient in final settlement of leave & end of service benefits etc.

Employees Leave, Vacation and tickets management.

Recruitment

Manpower planning and management.

Resume screening, coordinating interviews, certificate verification, back ground checking etc.

Support the line in manpower resource planning.

Sourcing candidates from international agencies, job sites and local market.

Coordinating interview with higher authorities and issuing job offer.

Human Resource Development

Conduct onboarding, induction programs, and performance appraisals, training and probationary

evaluations.

Handling MIS reports, job leaver`s exit interview, employee feedback, employee involvement and

employee satisfaction survey.

Organize training for adopting new trends of business and employee`s development.

Team building and leadership for effective development (Quality Circle).

Employee Relations/ Engagement.

Provide assistance with employee and managers with HR related queries e.g. policy questions,

benefits questions, etc.

Regularly meet with employees for progress reviews and assessments discussing any problems or grievances they may have and work to resolve conflicts.

Follow up and coordination of employees training and leave requests.

Others

Have knowledge of MS Office (Word, Excel, PowerPoint & Outlook) applications.

HR Budgeting and verify the deviations. Reporting regularly to management.

Tracking and scheduling of HR functions (increment, Appraisal, HR meeting & Presentations).

Prepare various data template (metrics) for vacation, resignation, recruitment, payroll, promotion, increment, manpower controlling, ticketing, accommodation etc.

Prepare HR reports, data analysis and presentations.

Record keeping and updating different licenses. (CR, Establishment card, Civil defense, Fire Etc)

Good in team work, leadership, interaction and coordination with others.

Provide various report to top manager as per requirement.

Provide legal advices to management related with labor law/employment law.

Experience in digital filing.

Liaise with other departments like Finance, IT, Security and other departments for approvals

Safety and confidentiality of HR records and Employee files.

Ensure compliance with local legislations and company policy governing employment, employee welfare, contract termination, trade and commerce.

Worked closely in consultation with the departments to update and modify all job descriptions and organization charts as necessary.

PROFESSIONAL EXPERIERNCE

QIG – Marine Services & Logistics Sep – 2018 - Sep - 2019

Sr. HR Officer

QIG –Marine Services & Logistics – it’s a subsidiary of Qatari Investors Group, as a Senior HR Officer in September 2018.

Entrusted with managing HR for First Shipping, Almasseya Shipping, United Shipping Agency and United Logistics Companies.

Work with Business / Function Heads in execution of HR business plan / strategy; embed change into day-to-day working practice and organization culture so as to build a performance oriented organization.

Recruitment as per Hiring approvals and business rationale. Implement recruitment solutions that enhance the organization's hiring capability of staff across levels, in alignment with the business objectives.

Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive.

Handling the on-boarding process of induction & orientation, as collate the employee documents & administer PRO work in the on-boarding process.

Ensure adherence to laid down processes to obtain good / acceptable audit rating, as and when assessed

Maintained employee files and updated records in HR tracking documents to ensure all information is up to date.

Maintained all job descriptions and detail register of all organization charts.

Follow up and coordination of employees training and leave requests.

Prepared the incidents reports along with the supporting documents.

Monitored the performance, misconduct and attendance of the employees.

Drafted and prepared HR related reports for HR Management endorsement and approval.

Coordinate and direct work activities for managers and employees.

Foster cross functional relationships and ensure managers and employees are properly connected.

Ensure compliance with employment laws & legislation within the given regions.

Working closely with all business heads and understand the business requirements in terms of recruitment, employee development.

Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements.

Regularly meet with employees for progress reviews and assessments discussing any problems or grievances they may have.

Ensuring visa are processed on time in coordination with PRO and processing tickets of new joiners as well company staff.

Promote a positive and open work environment where employees feel comfortable speaking up about issues.

Handling hotel reservation for company staff and new joiners.

Maintain employee and applicant documentation.

Sharaf DG- Qatar June – 2014 - July 2018

Executive – HR

Handling HR and Admin operations of Qatar.

Reporting to DGM in Qatar and Sr. Business Manager in Dubai.

Dealing with HR queries from outstations in coordinate with HR in Regional Office.

Work with HR Manager to strategically plan HR initiatives that will benefit company and encourage more efficient and beneficial work from employees

Recruit, screen, interview, hire and dismiss employees as necessary, following all HR processes and procedures.

Ensured that employee welfare, contract termination, trade and commerce was done with compliance with local legislations and company policy governing employment.

Recruitment, Onboarding, Transfer, Background Verification, Confirmation Appraisal Process, Online Memo / Performance Improvement Plan and ensured their seamless integration with HRIS.

Ensure accuracy of HRIS and rectify errors fortnightly.

Ensure Annual Appraisals & increment actions are completed within the budget and within timelines

Trained HR from Oman & Bahrain on HRIS and SAP implementation.

Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive.

Ensuring visa are processed on time in coordination with PRO and processing tickets of new joiners as well company staff.

Foster cross functional relationships and ensure managers and employees are properly connected

Regularly meet with employees for progress reviews and assessments discussing any problems or grievances they may have and work to resolve conflicts.

Driving and providing direction on the appraisal process

Ensure adherence to laid down processes to obtain good / acceptable audit rating, as and when assessed

Ensured that HR Strategy plans are as per the business vision.

Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements in respect of business operating in the regions

Initiate and implement any necessary changes to help boost worker productivity (better assessment processes, incentive programs etc.).

Employee Relations in terms of all Disciplinary matters / regulatory matters.

Ensure compliance with employment laws & legislation within the given regions.

Lead & execute the Organization restructuring as per the requirements and explore possibilities of Re deployment.

Implement recruitment solutions that enhance the organization's hiring capability of staff across levels, in alignment with the business objectives.

Promote a positive and open work environment where employees feel comfortable speaking up about issues.

Drafted and prepared HR related reports for HR Management endorsement and approval.

Handling Company transportation and other admin activities of the company. Ensure accuracy of HRIS and rectify errors fortnightly. Regional SPOC for all employee queries related to policies / employee engagement.

Prepare internal letters for various HR related purposes.

Prepared the incidents reports along with the supporting documents.

Monitored the performance, misconduct and attendance of the employees.

Processing visa and tickets to company officials for business trip.

Handling hotel reservation for company staff and new joiners

Understand and adhere to all pertinent labor laws.

T&G Tech Systems-On Contract from, Chennai - India

HR Executive April 2013 – May 2014

Ensured that the employment process is in compliance with the company policies and procedures.

Assist HR manager with recruitment by scheduling interviews, responding to candidate questions, and providing new offer letters and contracts of employment

Ensured new employees complete induction programme, inclusive of the completion of a probation period and month on performance review with Line Manager and employment confirmation

Coordinate & supervise the hiring/on-boarding process and Induction & orientation.

collate employee documents & administer PRO work in the on-boarding process.

Communicates/corresponds with candidates on selection/rejection/on hold information and co-ordinates on the joining process in close co-ordination with the HR Coordinator, Admin Coordinator & Travel coordinator. Ensures the processes are run efficiently.

Assists in hiring process by coordinating job posting on Web site, reviewing resumes, performing telephone interviews and reference checks. Support Management in HR & Administration related tasks.

Shortlisting candidates, arranging & conduct competency based interviews, Pre & Post-interview communications.

Reporting problems of employees to HR Manager and also involving in decision making.

Assist Regional HR Advisor with monthly statistic reporting for Absence, Recruitment, and Reasons for Leaving, Training undertaken, Payroll and Overtime costs, Medical Insurance etc.

Work within the team to develop a culture where everyone embraces, upholds and accepts responsibility for a safe workplace, a healthy working life, a sustainable environment and the right and duty to intervene.

HireRightt – Dubai- UAE

HR Coordinator (Dubai/India) March-2010 – March 2013

Interview the job applicants, review applications, evaluate applicant’s skills

Source candidates using multiple, cost effective channels, Utilizing direct attraction methods and job boards to fill vacancies and build a candidate pipeline/talent pool.

Creating job posts & descriptions in line with organizational needs and Draft and place adverts in wide range of media. newspapers, magazines, websites, social media

Communicates/corresponds with candidates on selection/rejection/on hold information and co-ordinates on the joining process in close co-ordination with the HR Coordinator, Admin Coordinator & Travel Coordinator. Ensures the processes are run efficiently.

Responsible for the identifying, sourcing, licensing of suitable candidates for the posts as requested by the clients.

Assists in hiring process by coordinating job posting on Web site, reviewing resumes, performing telephone interviews and reference checks.

Issuing Internal Memo’s, NOC, and Employee bank letters. Employee experience letters and Visa application letters.

Carrying out field interview campaigns arranging for all essentials needed for the recruitment drive.

Develop and maintained relationships with companies in UAE with regards to their hiring needs.

Handling a Team and combined with training of new arrivals into the fold & conduct the induction and employee orientation and control attrition level of the company

Consult with managers and supervisors about company policies and procedures, and whenever necessary in helping them.

Managed Performance Appraisals of the team. Assign individual targets to the team.

Helped the Company set up and handle its off-shore office in Bangalore, which included, sourcing office space, setting up of infrastructure, Acquiring of Licenses and Registration of company in India, Hiring of Employees etc. Handling the Indian branch as well as branch in charge.

Preparation of reports on weekly, monthly & quarterly basis of the employee performance and client requirements.

ACCENTURE BPO INDIA, Contract from ADDECO FLEXIONE, Bangalore - India

HR Executive July 2007 – January 2009

Responsible for recruiting people as determined by business needs and HR Policy and implement the selection processes.

Assist HR manager and Regional Sites with recruitment by scheduling interviews, responding to candidate questions, and providing new offer letters and contracts of employment

Ensured new employees complete induction programme, inclusive of the completion of a probation period month on performance review with Line Manager and employment confirmation

Report final short-listed candidates to Management, Issue Job offers & secure candidate recruitment. Coordinate & supervise the hiring/on-boarding process and Induction & orientation.

Ensured personnel files are created and maintained in an efficient manner i.e. all relevant documents are filed correctly for all successful candidates.

Prepare letter of offer to selected candidates and letter of rejection to unsuccessful candidates. Follow up with new joining candidates to ensure that the staff is settling in without any complications (at the end of the first and third month) and obtain feedback directed at improving the onboarding process.

Responsible for administering and ensuring that appraisals processes are completed confirmation letters are issued in a timely manner in line with their contractual terms and appraisal forms are filed in the

Also administered to take second level reviews for vendor satisfaction.

Develop and maintained relationships with employment agencies and other recruitment sources.

Consulting with practice managers regarding employee turnover, absenteeism, changes in work settings, employee motivation and recognition, and other employee-related aspects.

Negotiated and implemented contracts and agreements with recruiting firms and staffing agencies.

Having month on month meetings with HR senior heads in regards to recruitment and development of the vendors and performance of each agency.

Ensure monthly trackers and reports are accurately prepared and disbursed in a timely manner.

OPEN SOLUTIONS, Software Co., Bangalore - India

Team Leader May 2005 - January 2007

Responsible for optimal / cost effective scheduling and smooth running of production shifts.

Interview the job applicants, review applications, evaluate applicant’s skills and make recommendations regarding applicant’s qualification for voice process or email support

Training new recruits, call backs and attaining the supervisory calls.

Managed Performance Appraisals of each individual and the team. Assign individual targets to the team.

Worked closely with Manger-Operations & Service Delivery to ensure account specific ramp-up in accordance with contractual requirements.

Generated detailed individual CSR / team reports reflecting actual performances versus predefined parameters, measures deviations and prepare corrective action plans.

Had regular interaction with clients to obtain information of client specification of quality.

Interacted with Quality team to make sure everything is bound by client’s specification of quality.

Worked closely with training department on trainee transition to production, ongoing training to suit client’s specifications and acquiring new customer skills.

Handling a team of 20 members and supporting and training individuals on calls and mail.

HSBC EDPI (Group Service Center of HSBC group), Bangalore - India

Floor Supervisor/ Sr. Customer Support Representative April 2003 - February 2005

Provided high quality customer service.

Achieved individual targets in a dynamic environment

Ensured 100% adherence to DPA and all relevant procedural and security compliances.

Training new recruits, call backs and attaining the supervisory calls.

Actively supported call center activities and proactively promote HDPI Family Ethos Share knowledge, Best practices and experience with colleagues to achieve common goals and business objectives.

Developed solutions to problems or process improvements which improve Customer service and efficiency.

Achievement: Received MFV award for month of January, February, March 2004

M-SOURCE / Sister Concern of Mphasis

Customer Service Executive January 2001 - December 2002

Making outbound call and selling Insurance.

To achieve individual targets in a dynamic environment.

Resolving client issues.

To provide high quality customer service.

Education

Bachelor of Commerce Degree from Mysore University - India

Software Diploma from NIIT, (GNIIT 3 yrs), Bangalore - India

Completed NIS (National Institute of Sales), Bangalore – India

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