Sales Manager
Resume:
D
D I V Y A
M E N O N
C U S T O M E R S E R V I C E &
O P E R A T I O N S
P R O F E S S I O N A L
*********.*****@*****.***
C O N T A C T
E X P E R I E N C E
I am a professional with
Outbound marketing,
Collections and Certification
Industry, for over 12 years.
Have exhibited ability to
create and develop wide
ranging channel networks
and thereby ensuring ample
market image. Well versed
on International Quality
Certifications, Business
Operations.
P R O F I L E
AZIZI Developments is one of the leading real estate developer in UAE
Invoicing and payment collection.
Handling client billing disputes.
Acquiring new Clients and providing guidance to them.
& Marketing for client acquisitions.
Customer Related Problem Resolution
2017
2011 SGS Gulf is the pioneer and leading global inspections, Testing, Certification and Verification Company
Mentoring to achieve productivity while maintaining high morale & quality service, maintaining strict and ethical compliance standards.
Trained to take a highly analytical and solution driven approach while advising the clients, an approach that sees clients move closer to achieving their Quality goals with every passing year. Ensuring of Key Performance Indicators applicable to business coordinator role, providing efficiency on resources using for the execution.
Providing technical and operational support to clients, attending their needs and incorporate them to inspection coordination process.
Reporting to technical / business Manager of any deviation from job processing and execution or any happening that may affect SGS office at administrative, operational, finance level. Ensuring guidance for inspectors to provide with job details and any other standard operation procedure applicable to CRS- Inspections
Reporting to the Technical Manager Compliance of operational and quality objectives as per defined KPI.
Reporting to the Technical Manager of any statistical data or information required for the decision making process.Invoicing and payment collection.Handling client billing disputes. Forwarding the issues qualified to the legal department. Acquiring new Clients and providing guidance to them. Revenue generation via Sales & Marketing for client acquisitions.
BUSINESS/QC COORDINATOR
Country club is the pioneer and a leading timeshare Company Acquiring new Clients and Affiliates globally.Revenue generation via Sales & Marketing affiliate business, eCommerce websites, and Internet mobile media marketing.
Operational support for Middle East and Indian Business. Following up on the clients for installment payments. Handling client billing disputes.Maintenance of client records. 2010
Maintenance of client records.Forwarding the issues qualified to legal dept. Maintenance of Collections and Sales MIS.
OQOOD Registration and handover assistance.
CRM - DEBT COLLECTOR
QMS Documentation and MIS maintenance.
Maintenance of Sales MIS
AZIZI Developments Jun 2017 - Oct 2019
Assisting Service charges collection and Revenue generation via Sales SGS GULF Ltd Jun 2011 - Jan 2017
COUNTRY CLUB November 2010 – May 2011
TELE SALES AND REVENUE COLLECTIONS
Use of Analytical tools to present data, enabling clients in investment decision International Experience in
D
D I V Y A
M E N O N
C U S T O M E R S E R V I C E &
O P E R A T I O N S
P R O F E S S I O N A L
*********.*****@*****.***
C O N T A C T
E X P E R I E N C E
E D U C A T I O N
MASTERS IN MULTIMEDIA
Nirmala College of Information Technology 2001-2004 BACHELORS IN COMPUTER APPLICATION
Husband's Name: Vinson Victor
Age: 35
Date of Birth: 3rd April 1984
Sex: Female
Marital Status: Married
Nationality: Indian
P E R S O N A L I N F O
S K I L L S
development
Training and facilitation for new employees
Coordination of weekly and monthly sales meetings
2007
Quality Management
Collections
MIS Management
Admin & Operations
Team Management
Customer Care
Telesales
Training
English
Hindi
Malayalam
Tamil
L A N G U A G E S
T E C H N I C A L C E R T I F I C A T I O N S
ISO 9001:2015 Lead Auditor
ISO 17020:1998 Awareness Training Course
ISO 17020:2012 Awareness/Refresher Training Course Quality Management System Awareness Training Course Quality Management System Awareness Training Course Tally 6.3
QUALITY MANAGEMENT
R E F E R E N C E S
Nest Technologies Jun 2017 - Present
Nest Technologies is a pioneering BPO/ITES indian firm Telemarketing and E - CommerceSales promotion and business Maintenance of Sales MIS
Outbound Telemarketing for USA Client base
Mr. Abdel Rahaman
CSC 2004-2005
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