Store Manager Customer Service Management HR
Resume:
Mandy Louise Hughes
Ojective: To apply for a vacancy that may exist within your organization, which I know I will be able to make a valuable and meaningful contribution. Personal Details:
o Age: 46
o Ethnic: White
o ID NO: 740**********
o Sex: Female
o Marital Status: Married
o Dependents: 2
o Nationality: South African
o Languages: English and Afrikaans
Summary of Qualifications:
o Current Studies (Diploma in Safety Management) - 1 subject to complete o Qualified Skills Development Facilitator
o Qualified Facilitator, Assessor, Moderator
o Staff training and development
o Microsoft Office Proficient
o Financials i.e. creditors, debtors, invoice reports, payment reports and trial balance
o Safety training for junior and senior management o Computer Literacy, Internet and Email
o Industrial and Employee relation skills
o Targeted Selection Skills
o Recruitment, Interviewing and staff selection skills o Interaction management and leadership skills
o Sponsorship and tutoring skills
o Staff training and development skills
o Handling of disciplinary procedures and hearings 7 Abrahamson Avenue
Flamwood
Klerksdorp
2571
Tel: 066-***-****
Email: *****.***@*****.***
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o Performance Appraisal and Integrated Performance- o Management Skill
o Project planning and Promotional launching skills o Assessor Skills
o Service Standard Skills
o Merchandising and Housekeeping Skills
o Administration Skills
Professional Experience:
Global Learning Services: 2008 – 2020 (Branch and area manager) o Responsible for management of staff, client services and student facilitation and training.
o Qualified facilitator assessor moderator and skills development officer. o Responsible for management of staff
o Staff training and development
o Staff appointments
o Staff medical
o Contract management and staff and asset acquisitions o Staff control and disciplinary procedures
o Financials i.e. creditors, debtors, invoice reports, payment reports and trial Balance
o PPE and PPC management
o Maintain, manage and monitor all customer related operational issues. o Develop and execute branch sales strategies to maximize revenues. o Ensure coordination between sales, marketing, accounts and administrative departments.
o Ensure training to sales and marketing teams.
o Prepare financial statements for the head office. o Monitor expenses of the branch.
o Ensure profitable results in administrating branch office. o Develop and communicate business strategies to the branch staff. o Maintain all relevant databases and update.
o Prepare branch budget and submit to head office
o Administration such as quotations, invoicing, debt, collection, and marketing o Sales and marketing.
o New business acquisition
o Customer service and complaint handling
o Asset management
o Fleet management and car track
o Training diary coordination
o Training and facilitation in the following subjects: Page 3 of 6
o Soft skills
o Time management
o Anger management
o Communication skills
o Team building
o Supervisor skills
o Workplace inductions
o Health and safety inductions
o Health and safety representatives
o Work permits
o Lock out procedures
o Risk assessment
o Accident investigations
o Environmental management
o Safety training for junior and senior management o Development and implementation of safe work and safe operating procedures o store security
o Staff discipline
o Targets and budgeting
o Replenishing and stock control
Damelin College: 2007 – 2008 (Lecturer)
o Fundamentals of Sales and Marketing
o Store and Stock taking
o Risk Management
o Business Administration and Management
o Business English and Sake Afrikaans
Foschini Pty Ltd: 2007 - 2008 (Floor Manager)
o Integrated performance management
o Staff Planning
o Maintenance of superior customer service standards in accordance o Staff motivation and team building
o Stock management and control
o Planning successful implementation of all new business initiatives o Staff ER and IR related issues
o Budgets and achievement of new business goals
o Integrated performance management
Woolworths Pty Ltd: 2005 – 2007 (Customer Services Manager) o Responsible for all customer service liaisons, customer queries and complaints
o Staff training and development
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o Customer and new business acquisitions
o Customer related administration
o Planning successful implementation of all new business initiatives o Staff ER and IR related issues
o Budgets and achievement of new business goals
o Integrated performance management
o Customer Focus groups, Project planning and launches o Corporate social investment and community affairs o Staff planning
o Maintenance of superior customer service standards in accordance with business needs
Truworths Potchefstroom: 2004 – 2005 (Store Manager) o Responsible for entire store operations
o Handling of all customer service liaisons, customer queries and complaints o Staff training and development]
o Customer and new business acquisition
o Administration reports duties
o Planning and successful implementation of all new business initiatives and promotions
o Staff ER and IR related issues
o Budgets and achievements of new business goals
o Integrated performance management
o Staff Planning
o Maintenance of superior customer service standards in accordance o Staff motivation and team building
o Stock management and control
o Audit Management
o OHASA
Jet Klerksdorp 2002 – 2003 (Store Manager)
o Responsible for entire store operations
o Handling of all customer service liaisons, customer queries and complaints o Staff training and development
o Customer and new business acquisition
o Administration and report duties
o Planning and successful implementation of all new business initiatives and promotions
o Staff ER and IR related issues
o Budgets and achievements of new business goals
o Integrated performance management
o Staff Planning
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o Maintenance of superior customer service standards in accordance o Shrinkage management
o Visual Implementation
o recruiting, training, supervising and appraising staff o managing budgets
o maintaining statistical and financial records
o dealing with customer queries and complaints
o overseeing pricing and stock control
o Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
o ensuring compliance with health and safety legislation o preparing promotional materials and display.
Edgars Klerksdorp 1992 – 2002 (Departmental Sales Manager) o Optimum usage and control over employment expenditure o Ensure high level of training and induction of all employees in response to identified needs
o Identify potential for staff development and implement appropriate programs to maximize results
o Handling of all customer or service liaisons customer queries and customer complaints
o Dealing with staff queries, problems, grievances, disciplines and conflicts o Management and control of all related administration issues o Pre and post promotion planning
o Stock Management
o Replenishment housekeeping and visual implementation o Staff ER and IR related issues
o Budgets and achievement of new business goals
o Integrated performance management
o Customer focus groups, project planning and launches o Corporate social investment
o Staff Planning
o Maintenance of superior customer service standards in accordance with business needs
Extracurricular Activities
o Reading
o Event Planning
o Community Affairs Involvement
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Awards Received:
o Certificate of recognition for outstanding achievement in performance o Citation for the rendering of superior customer service o Citation of merit for maintaining a consistently high standard of housekeeping and replenishment
o Certificates for numerous courses and training (available on request) References
o Belinda van der Merwe (082-***-****)
o Japie Kruger (079-***-****)
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