Manager Customer Care

JEREMIAH RUIZ

Lot * Ph * Blk * Sec. ** Pabahay 2000 San Jose del Monte, Bulacan, Philippines

Mob # 091******** Email/FB: ***************@*****.***

ASSISTANT MANAGER; Resourceful and accomplished individual with 18 years comprehensive experience in fast-paced environments. Diverse tier-one customer care skills as well as exceptional expertise, malleable to accommodate any task. Very efficient in providing administrative support activities compliant to department’s mission and procedures.

SPECIAL SKILLS

Technology

•Microsoft Office: Excel, Word, and Power Point 10

•MS Paint 07

•Typing Speed: 55WPM, 95% Accuracy

•Basic 3D rendering and Auto-CAD Design

•Basic electronic repair (paper-jam, computer malfunction, printer toner replacement)

Customer Care

•Proven customer service and organizational skills

•Able to answer or redirect telephone calls and greet visitors efficiently

Interpersonal

•Ability to work independently

•Knowledge of information and communication management

•Excellent team building and book keeping skills

•Detail oriented; able to multi-task

•Great attention to detail

Communication

•Multilingual – English and Filipino, conversational Japanese and Arabic

RELEVANT EXPERIENCE

Private Sector:

The COVE Western Residential Compound, Yanbu May 2018 – Present

Al-Bajrai International Group Company Subsidiary – Jeddah, Saudi Arabia

Assistant Compound Manager

•Ensures a prompt, courteous and professional response to any calls made to or placed with the management office by residents, visitors, suppliers and/or providers of goods & services or by staff members.

•Maintains a discreet and respectful relationship with residents and staff members while personally monitoring and supervising on-site behavior and performance of staff members.

•Immediately reports to the Compound Manager any breach to recognized safety and security protocols or of any irregularities to Standard Operating Procedures (SOPs) and resolves outstanding issues on property.

•Ensures that end-of-lease formalities are completed in a timely manner with departing residents and that incoming residents are allocated clean and functional residential units.

Al-Babtain Contracting Co. – Riyadh, Saudi Arabia May 2016 – May 2018

Executive Secretary and Accounting Assistant

•Examine correspondence and reply as instructed

•Receive telephone calls and direct as and where necessary

•Arrange yearly files of pre-paid invoices

•Maintain schedules and follow-ups

•Organize and update lists of paid and unpaid invoices

•Maintain filing and inventory procedures

•Direct visitors to the office to appropriate staff members

•Respond to public inquiries

•Translated and grammatically corrected official communications

•Encoded electronic payments for efficient and quick recovery

Eastern Trading and Cont. Est. – Khobar, Saudi Arabia Dec 2012 – Jan 2015

Administrative and Executive Secretary

• Examine correspondence and reply as instructed

• Receive telephone calls and direct as and where necessary

• Arrange conferences and meetings along with travel arrangements

• Maintain schedules and follow-ups

• Organize events both internally and externally

• Maintain filing and inventory procedures

• Direct visitors to the office to appropriate staff members

• Respond to public inquiries

Major Accomplishments

• Received a certificate of appreciation from SAIPEM for valuable support and services rendered as functioning QA/QC Document Controller for Jeddah Storm Water Drainage Project.

Government Service:

Department of Agrarian Reform Feb 2004 – Dec 2012

– Quezon City, Philippines

Junior Secretary

• Performed difficult, varied and confidential administrative duties

• Prepared letters for administrators and staff

• Collected, compiled, arranged and retained reports, records, files and data

• Screened telephone calls and guests and resolved routine and multi faceted inquiries

Major Accomplishments

•Was part of the organizational effort on systems encoding for the digitalization of information pertaining to the numerous data of the Hacienda Luisita farmer beneficiaries.

EDUCATION

STI Computer College as Computer Technician – 2001

Benigno ‘Ninoy’ Aquino High School – 1998

CERTIFICATIONS

Certificate of Eligibility: Career Service (Professional) – Jul. 22, 2007

Certificate of Eligibility: Career Service (Sub-Professional) – Sep. 09, 2007

Certificate of Eligibility: Certified Graduate of Computer Technician Course

– Nov. 20, 2000

PERSONALDETAILS

Born : Nov. 14, 1980 (38 years old)

Marital Status : Married

Children : None

Passport Number : P2659900A

Hobbies : Playing Table Top Role Playing Games (D&D)

CHARACTER REFERENCES

Dr. Abdulelah Idrees

Business Development Manager

Eastern Trading & Cont. Group

050******* (Khobar, Saudi Arabia)

Mr. Ahmad A. Al-Ghamdi

Accounts Manager

Al-Babtain Contracting Company

055******* (Riyadh, Saudi Arabia)

Mr. Cesar Amin

Compound Manager

The Cove – Western Residences, Yanbu

055******* (Yanbu, Saudi Arabia)

EXPECTED SALARY COMPENSATION

Considering my experience for the sum of more than 10 years, I am considering a salary of at least 1,050 USD. I am willing to negotiate. Please send me a competitive salary offer at my E-mail account, ****.******@*****.***

Looking for my next challenge. Working for a contracting firm for 2 years then a prestigious compound manager for 1 year. I have been working as an assistant with clerical background for more than 10 years and would like to further my career.

Contact this candidate