Goutham Senthil

(***) *** - ****

adg67a@r.postjobfree.com

Job Objective

I am a fourth year IT Student at San Jose State University with specialty in Computer, Electronics, and Networking Technology. Looking for an exciting internship opportunity to gain hands-on IT experience. Qualifications

• Have worked as a customer service rep.

• Have core B2B customer facing experience

• Customer support and customer service experience.

• Efficient researcher

• Computer savvy, technologically capable.

• Have knowledge in basic home networking, router and common network topologies

• Have programming skils in Linux, Shell scripting, MySQL and Java.

• Have experience reimaging Computers.

• Have experience with Zendesk and JIRA ticketing software.

• Have experience with AWS Management

• Have experience with Troubleshooting, Desktop Support, Windows 7/10, and using ticketing systems.

• Have experience with Salesforce Admin.

Professional Experience

Shape Security – Santa Clara, CA

IT Engineer Intern July 2019 to September 2019

• Support IT team in maintaining hardware,software,network,and other systems.

• Assist with troubleshooting issues and provide technical support, including but not limited to first response to tickets and issues, triaging Jira tickets.

• Help and learn to mange internal Cloud hosting Environments and deployments.

• Organize and maintain IT resources.

• Assist With New Hire on-boarding.

• Testing and documentation all IT operational process.

• Other IT duties as assigned.

• Created Runbooks for everyone to use.

Zero Zero Robotics – Cupertino, CA

Data Analyst/Test Intern Jun 2017 to Feb 2018

• The company manufactures Drone(Called as Hover Camera).My responsibility was to test and assess the returned Hover Camera Drone to identify the defect based on the reason for return.After troubleshooting the product, Zendesk ticketing system was used to update the status. The troubleshooting was done manually by looking at the product, checking the soldering on the PCB board, verifying the battery,and other functionalities. I have familiarity with creating JIRA tickets for enhancing the product to the development team.

Simpilearn

March 2019

AWS Certificate 2019(Simpliearn)

Education

Cupertino High School - Cupertino, CA

High School Diploma 2016

Bachelor of Science: IT, 2020

San José State University - San Jose, CA

Achievement

Developed an accessory for Apple watch for holding the air pods and have a patent pending.