: Abu Dhabi U.A.E
: adg63i@r.postjobfree.com
Personal Details:
Date of Birth : 19th August 1987
Gender : Female
Nationality : Kenyan
Marital Status : Single
Personal Skills:
• Team Leadership
• Friendly & Helpful
• Pro Active
• Well Mannered Efficient
• Ability to Adapt Environment
Languages:
English
Swahili
Jacqueline Omuomo
Professional Profile:
Result-driven dedicated professional with 6 years of experience in the hospitality and customer service industry. Talented at delivering exceptional customer experiences through excellent communication skills, through preparation, an eye for detail hence would provide significant contribution to the organization. Academic Qualifications
Tertiary Level
• Name of School : Graffins College
• Qualification : Front Office Management diploma
• Duration : Feb 2011 to june 2012
• Name of School : Gramowa Computer College
• Qualifiication : Certificate in Computer Applications
• Duration : Oct.2006- Dec. 2006 ( 3months course) High School Level
• Name of School : Mutitu S.D.A High school
• Qualification : Kenya Cerificate of High School
• Duration : 2002 to 2005
•
Computer Skills:
Microsoft Office / Web browsing /Typing/Word processing Core Qualifications
• Able to do multitasking while remaining professional and courteous in fast- paced environments.
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Duties and Responsibilities
Organization : Yas Island & Centro Rotana Hotel
Department : Revenue
Position : Reservation Agent
Duration : Dec 2018 – Dec 2019
Job Description
• Checking on the availability of accommodations or transportation on a traveler's desired travel dates
• Reserving for hotel rooms.
• Assisting customers choose among a variety of travel options
• Selling add-on travel products, such as tour tickets, travel insurance or upgrade accommodations
• Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations
Professional Experience
Duties and Responsibilities
Company : Yas Island & Centro Rotana Hotel
Department : Front office
Position : Lobby Ambassador
Duration : Oct 2016- Dec.2018
Job Description
• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests
Duties and Responsibilities
Company : Yas Island & Centro Rotana Hotel
Position : Recreation Receptionist
Duration : Nov 2012 – Oct 2016
Job Description
• Post charges in micros that may be incurred by guests and members by carrying out correct accounting procedures
• Checking all reservations, payments and tracking procedures, established for the pool, beach and recreation facilities as required.
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
Professional Experience
Professional Experience
Professional Experience
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material are readily available
Duties and Responsibilities
Organization : Regus- Nairobi Towers
Position : Receptionist
Duration :2009 – Oct 2012
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Solid written and verbal communication skills
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
References: Available upon request