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Front Office Customer Service

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 21, 2020

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Resume:

: Abu Dhabi U.A.E

: 052-***-****/ 055-***-****

: adg63i@r.postjobfree.com

Personal Details:

Date of Birth : 19th August 1987

Gender : Female

Nationality : Kenyan

Marital Status : Single

Personal Skills:

• Team Leadership

• Friendly & Helpful

• Pro Active

• Well Mannered Efficient

• Ability to Adapt Environment

Languages:

English

Swahili

Jacqueline Omuomo

Professional Profile:

Result-driven dedicated professional with 6 years of experience in the hospitality and customer service industry. Talented at delivering exceptional customer experiences through excellent communication skills, through preparation, an eye for detail hence would provide significant contribution to the organization. Academic Qualifications

Tertiary Level

• Name of School : Graffins College

• Qualification : Front Office Management diploma

• Duration : Feb 2011 to june 2012

• Name of School : Gramowa Computer College

• Qualifiication : Certificate in Computer Applications

• Duration : Oct.2006- Dec. 2006 ( 3months course) High School Level

• Name of School : Mutitu S.D.A High school

• Qualification : Kenya Cerificate of High School

• Duration : 2002 to 2005

Computer Skills:

Microsoft Office / Web browsing /Typing/Word processing Core Qualifications

• Able to do multitasking while remaining professional and courteous in fast- paced environments.

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

Duties and Responsibilities

Organization : Yas Island & Centro Rotana Hotel

Department : Revenue

Position : Reservation Agent

Duration : Dec 2018 – Dec 2019

Job Description

• Checking on the availability of accommodations or transportation on a traveler's desired travel dates

• Reserving for hotel rooms.

• Assisting customers choose among a variety of travel options

• Selling add-on travel products, such as tour tickets, travel insurance or upgrade accommodations

• Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations

Professional Experience

Duties and Responsibilities

Company : Yas Island & Centro Rotana Hotel

Department : Front office

Position : Lobby Ambassador

Duration : Oct 2016- Dec.2018

Job Description

• Offer consistently professional, friendly, warm and engaging service

• Be available for Guests at all times as a point of contact

• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station

• welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests

• Proactively meet arriving guests at the main entrance and once they exit their transportation

• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.

• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries

• Deal promptly, efficiently and pleasantly with any queries

• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Duties and Responsibilities

Company : Yas Island & Centro Rotana Hotel

Position : Recreation Receptionist

Duration : Nov 2012 – Oct 2016

Job Description

• Post charges in micros that may be incurred by guests and members by carrying out correct accounting procedures

• Checking all reservations, payments and tracking procedures, established for the pool, beach and recreation facilities as required.

• Create a warm welcome and a friendly atmosphere

• Issue and retrieve locker keys and towels before and after use

• Promote all classes, activities and services that are offered within the club

• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

Professional Experience

Professional Experience

Professional Experience

• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material are readily available

Duties and Responsibilities

Organization : Regus- Nairobi Towers

Position : Receptionist

Duration :2009 – Oct 2012

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate person and office

• Answer, screen and forward incoming phone calls

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Solid written and verbal communication skills

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Order front office supplies and keep inventory of stock

• Update calendars and schedule meetings

• Arrange travel and accommodations, and prepare vouchers

• Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

References: Available upon request



Contact this candidate