Manager Employee Relations

A Security Manager with a firm but fair style of management, with verifiable experience, and the ability to make effective operational decisions simultaneously for multiple States, and locations, that benefits management, clients, and employees for continued operations, and company growth. Seeking a management position with a company that values experience, skill in operations, with the ability to provide performance improvements, and team building. Consistently provides excellent service to the client, and holds a high level of expectation for customer service, and work quality. Experienced in various types of security operations, including 24/7 facilities, and proficient in problem solving, and communications at all levels.

Professional strengths include:

Conflict Management

Integrity/Ethical

Decision Making

Investigations

Time & Staff Management

Oversight of multiple contracts 6 states

Detailed Oriented

Interpersonal Communication

Problem Solving

Primary for Start Up Accounts

SUMMARY OF QUALIFICATIONS

Managed complex employee relation issues as well as investigations for employees, clients, and customer complaints, including all documentation, facilitating time, legal, and fair resolutions.

Provided superior level of customer service by instilling ethics, professionalism, and providing an excellent work environment to decrease turnover.

Developed training, implementing processes for improved workflow, and upgrading efficiency of employee through training, and education. Coaching, training, mentoring, and fostering a cohesive team environment it created an effective and diverse workforce.

Created Standard Operating Procedures to ensuring company contracts fulfillment, as well as company standards.

Managed the full hiring process for all positions, while ensuring compliance with applicable federal and state laws in conjunction with the company’s diversity policy.

Managed financials for maximum profits.

Allied Universal Security Services September 2015-April 2020

Security Account Manager

Managed the overall operations and employee relations for 14 San Bernardino Courts, and 125 San Bernardino County locations, Retail Locations, Office Buildings, Warehouses, Home Owners Associations, Railroads, and Hospitals.

Managed multiple priorities, complex situations, a diverse team of 250-500 employees armed and unarmed, 13,000 billable hours, and client requirements, with quick decision making for continued operation.

Manage all aspects of hiring, developing, motivating, retaining quality employee, assistant managers, and supervisors, managed administrative actions, including separations. Oversaw scheduling and payroll

Manage all aspects of contract compliance, training, billing, collections, and quality assurance.

Managed training and certification for State Radiation program for x-ray machines operation and maintain requirements for successful State inspections.

Managed client investigation on customer and employee complaints. Ensured the highest level of customers service at all client locations.

Managed the branch 50 vehicle fleet, including registration, fuel cards, and service.

Skilled at problem solving, conflict resolution, excellent communications at all levels, to promote excellent work ethics, and teamwork.

Created employee incentive awards for improved performance.

Sr. Investigator for employee, and client matter, to include Hotline complaints, employee injuries, workplace violence, employee complaints, and collaborate with HR on if necessary

Develops strong partnerships with all levels of the organization including: Corporate Office, branch management, Client managers, and operations Managers, and encourages teamwork by providing support in all departments and throughout the organization.

Olympic Security Services November 2007 – September 2015

District/Regional Manager

Managing multiple security services portfolio consisting of 6 clients, 250 employees, at over 32 locations across 6 States.

Managed all aspects of the hiring process for Managers, successfully developing, governing, training, including performance reviews and performance improvements initiatives, motivating, and leading a team of 9 direct managers to oversee supervisors, security and personnel operations, to provide exceptional customer service, and daily client relations. .

Proven track record with contract execution, and compliance, negotiations, budget management, and security proposals.

Lead from the front oriented manager who delivers unparalleled customer service to clients and employees. develop business acumen, conducted all investigations for immediate resolutions, emergency response,

Administration training to include payroll, scheduling, company procedures and policies, employee counseling

Develop awareness training, leadership training, training manuals for training consistencies and documentation records, companywide trainer for approved TSA screener training for, x-ray machine and magnetometer, including, testing, and State and federal compliance,

Ensured compliance of local and State occupational program, quality assurance to maintain client contracts, liaison for employees, management, and clients.

Partnered with on-site Law Enforcement agents in investigations, Partnered with Chief Operation Officer in Legal matters to include OSHA, primary contact for all unemployment hearings, advisor for security committees.

Olympic Security Services April 2006-March 2007

Account Manager

Oversight of daily operations for 14 San Bernardino County Courts security screening, managed Burlington Northern Railroad security. 24/7 operations in San Bernardino, Barstow, San Diego, Stockton, and Los Angeles.

Conducted and managed the coaching and counseling, implemented disciplinary actions when necessary

Conducted investigation of employee issues and concerns, while ensuring fair and consistent outcomes.

Home Shopping Network April 2006-March 2007

Warehouse Manager

Manage day to day operations in Picking, Packing, and Shipping departments. Conflict resolution, assign tasks, employee motivation to meet daily metrics, problem solve.

Guardsmark LLC April 1998-November 2007

Senior Supervisor

Maintained the day to day operation for 14 Courts.

EDUCATION

Parkville Senior High Diploma

Leadership Training

Incendiary Device Training

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