Data Entry Service Representative
Resume:
Halane Yussuf
Bloomington, MN ****0
Phone: 612-***-**** Email: *******@*******.***
SUMMARY OF QUALIFICATIONS
Attentive and productive manager comfortable working in high pressure, fast-paced environments.
Emphasis on adherence to conformance specifications and increased efficiency and productivity.
Highly flexible and experienced in both customer service and testing.
Strong written and verbal communication skills
Arrange team meetings, summarize results and escalate bottlenecks
Hennepin county April 2018 -Current
Human Service Representative Minneapolis, MN
Use a variety of county and state computer systems to access client and case information.
Communicate complex program requirements, expectations, and timeframes to a diverse range of clients in person, over the phone, and in writing.
Determine client eligibility for multiple federal, state, and local public assistance programs.
Enter client data in the systems; deny or approve benefits in accordance to manuals, guides, and other policy/program-related standards.
Serve as a central point of communication for partners such as Child Care Assistance and Employment Services.
Communicate complex program requirements, expectations, and timeframes to a diverse range of clients in person, over the phone, and in writing.
Hennepin county Minneapolis, MN
Election Assistant May 2016 – Apr 2018
Process a high volume of time sensitive election materials
Perform data entry of voter registration applications
Perform data entry of absentee ballot applications
Prepare absentee ballot materials for mail and in-person voters
Assist voters at the elections counter
Answer questions from voters on basic election procedures
Respond to a high volume of voter phone calls and emails
Act as a member of the absentee ballot board
Assist with processing and counting absentee ballots
Emerson Process Management Chanhassen, MN
Team Lead Apr 2011 – Feb 2016
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Collaborate with workers and managers to solve work-related problems.
Follow safety guidelines, report and complete Safety notification forms for any unsafe conditions
Work with Engineers to improve the manufacturing procedures
Monitor and track the completion of high priority orders to meet customer needs
Education and Certification:
Normandale Community College Bloomington-MN
Associate in Liberal Arts
Metropolitan State University
Bachelor of Management Information System St Paul – MN
ADDITIONAL SKILLS
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