Service Representative Customer

Keyana Croft

Cell Phone: 312-***-****

Email: *******@*****.***

PROFILE SUMMARY

Enthusiastic, hardworking, able to handle incoming and outgoing telephone calls, accessing records and documenting, ability to work rapidly and accurately in handling a high volume of calls, ability to maintain confidentiality according to established procedures, process documents in an accurate and timely manner, ability to operate a computer terminal, personal computer, and standard keyboard with speed accuracy

COMPUTER SKILLS

Microsoft Word Excel, Outlook, PowerPoint, Adobe Photoshop,

WORK EXPERIENCE

Scholastic- Jefferson City, MO September 2019-March 2020

Customer Service Rep

Answer incoming calls

Process book orders

Ability to change and delete accounts

Resolve customer complaints

C&S Business/Family Support Division-Jefferson City, MO January 2019- August 2019

SOSA

Reviews documents for accuracy, completeness, and compliance with established policies and procedures

Establishes and maintains complex filling systems, prepares and oversees the preparation of records for storage and archiving, and maintains correspondence and report files

Enter updates and retrieves information

Carry out assigned responsibilities with considerable independence and makes decisions concerning work procedures and processes

C&S Business/ Family Support Division-Jefferson City, MO October 2018- January 2019

Customer Service Representative

Open mail

Answer the phone

Distribute mail for low income energy assistance program

Mo Department of Revenue-Jefferson city, MO July 2017-December 2017

Revenue Processing Technician I

Work with delinquent tax accounts that have aged to a lien/judgement.

Involve written correspondence as well as telephone calls with taxpayers, title companies, banks, county recorder of deeds and circuit clerks offices.

Review and process a variety of motor vehicle titling, registration, drivers licensing, business tax, individual tax, tax return, and related documents, applications, and transactions

Job Finders/Maximus-Jefferson City, MO April 2017-July 2017

Customer Service Representative

Respond to customers inquiries by phone including work orders from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases

Obtains, verifies and reviews information from non-custodial and custodial parents, employers, courts, attorneys, elected officials and others to enforce court orders and provide health insurance

Perform accurate data entry, such 10 key

Answer questions regarding child support. This includes locating the parties under the order of court updates, reviews and monitors case records and payment activities using the child support enforcement computer system to determine the appropriate enforcement action to enforce and collect child support

Chicago State University – Chicago, IL

Receptionist September 2015-April 2016

Welcome visitors by greeting them in person or on the phone

Design bulletin boards for daily news about the education department

Sorted and distributed department mail

EDUCATION

Lincoln University – Jefferson City, MO

Associates Applied Science in Early Childhood Education May 2017

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