Scrum Master

SUMMARY - Experienced Scrum Master/Agile Coach

** ***** ** ********* ********** in Business Transformation, Technology Strategy and Deployment using Agile Scrum methodologies. Scrum Master with 7 years’ experience in leading complex digital transformations with geo-distributed teams. Acquired insightful industry knowledge (Financial Services and Technology, Media and Telecom) while supporting global clients across US, Europe and SE Asia. Collaborated with Senior Management/CXO and facilitated growth by harnessing the power of digital, analytics, and cloud technologies.

COMPETENCIES & SKILLS

Advisory - Technology Transformation, Analytics, Benchmarking and Product Management

General Management - Project Management (PMP, CSM, A-CSM & CSP-SM Certified), Change Management, Operation Management, Team Management, Cross Functional Leadership, Project Costing and Budgeting, Scrum, Kanban, SAFe

Technology - HP Team Site, Jira, Confluence, SharePoint, Microsoft Project

PROFESSIONAL EXPERIENCE

Scrum Master, CIS Technologies, USA May’18 – Till Date

Aetna – Digital Transformation

Aetna undertook initiative to enhance its Digital solution offering with enhanced mobile applications. Several projects were undertaken operating on Scrum/Kanban/SAFe frameworks.

Facilitated transition for 6 teams from Waterfall to Scrum /SAFe framework within 6 months

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, Agile Release Train (ART) sync, Scrum of Scrums, system demos and Inspect and Adapt

Assisted team with story selection, sizing and task definition

Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis

Facilitated review of team standards, tools and best practices reducing development time by 35%

Helped team understand various Agile Metrics, effective use of Burn-up and Burn-Down Chart, Sprint Velocity chart and other Agile Metrics that help team / PO improve every Sprint / Release

Coached, mentored Scrum Masters, Scrum/ART Teams and PO's on sprint goals and effectively deliver high value every sprint by meeting the commitments, true Definition of Done and with zero defects

Evaluated the Scrum Maturity of the team; coached the team to achieve higher levels of maturity and at a pace that is sustainable for the organization

Performed agile coaching on SAFe Core Values and helped teams to adopt and apply SAFe Principles, and implement SAFe practices in scaled agile environment

Organized the program increment planning event including extensive detailed preparation regarding organizational readiness, content readiness and facility readiness

Facilitated the PI Planning event, acting as master of ceremonies, managing the time-boxed agenda, coordinating key reviews and decisions, and ensuring results of planning are recorded

Scrum Master, Helius Technologies, Singapore Oct’14 – Dec’17

Development Bank of Singapore (DBS) – Digital Transformation, Consumer Banking; 24 months

DBS undertook a transformation project to build STP and enhance customer’s online banking experience by reducing the turnaround time, adding more communication channels (SMS/email) and scale the process to provide higher online contribution.

Led digitalization of consumer banking’s current/savings accounts, reducing account opening processing time by 99% from 5 days to 30 mins

Facilitated transition of geographically distributed teams to Agile development in 4 months - Technology, Infrastructure, Quality Assurance and Product team to Agile development, enhancing product development lifecycle

Collaborated cross-functional synergies between engineering, product management, and quality assurance teams aligning on plan and milestones, and delivering through the milestones

Engaged with product owner to develop comprehensive product backlog and prioritize them for sprints

Managed planning and backlog grooming, handling release dependencies, challenges and risks to ensure continuous delivery of features

Served the product delivery team by conducting daily scrum ceremonies (daily stand-up, sprint planning sprint retrospective and sprint review)

Directed team through impediments, team conflicts/disagreements, and driving focus towards product backlog, project timeline and quality delivery for value added impact

Guided team through self-governance process so they can realize the impact of Agile Scrum framework

Created training materials and provided initial training to new teams embarking on the use of Scrum

Guided new Scrum teams in developing team processes, determining Definition of Ready and Definition of Done, creating working agreements and supporting teams in upholding team decisions so that teams continue to be productive in each agile approach

Endeavored to build a safe environment and promote a productive culture for work

Development Bank of Singapore (DBS) – Public Website Optimization; 12 months

DBS revamped its website and content management system through product upgrade, analytics transformation and site redesign, equipping itself with contemporary/ future oriented digitization capabilities.

Project managed the product upgrade and website optimization that increased customer footprint by 30%

Led website transformation to support 5 different languages, widening customer base connect

Managed analytics transformation of corporate website with Adobe Analytics. Delivered augmented customer insight dashboards to CXOs, facilitating strategic initiatives for growth and customer retention

Liaised with product vendor for technical issues and coordinated with 37 sub-systems for on time delivery

Scrum Master, Sapient Consulting Ltd., India Aug’13 – Aug’14

Fidelity – Operations Support

Fidelity leveraged content management system (CMS) enabling its IT systems/applications used by the end users. This project ensured business continuity through the applications availability and release enhancements.

Led application optimization initiatives increasing applications’ availability from 98% to 99.9%

Managed customer applications maintenance and enhancements through Agile methodologies

Involved in all phases of the project lifecycle (from concept and requirements through launch and support) within an agile development environment. Contributed to successful closure of projects, with applications released on time and under budget

Supported leadership in prioritizing product backlog and managing issue/decision logs through sprints

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings

Designed unified reporting dashboards to provide ongoing, at-a-glance summary of project status and application prototype performance

Facilitated continuous analysis of product portfolio insights to identify areas for improvement

Handled 20 members team ensuring on time and in budget product enhancement releases

Assured business continuity by supporting 5K+ queries/incidents within SLAs

Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations

Technical Specialist, iGate Global Solutions, India Jun’12 – Jul’13

Royal Bank of Canada (RBC) – Digital Transformation

RBC undertook a digital transformation and customer experience enhancement project by launching a new content management system (CMS) and enhancing their public website for both employees and visitors.

Facilitated development of business case for migration to new CMS platform by analysing performance gaps and user experience pitfalls of legacy systems with their impact on end user experience

Worked with vendor and managed 15 members team through project lifecycle (from concept and requirements through launch and support) within an agile development environment

Successfully delivered a new CMS platform and enhanced public website with increased operations efficiency of 80% and customer footprint by 40%

Provided CMS product training to business users including C-suite executives, enabling them with insights and capabilities to leverage the new digital solutions/product

Senior Associate, Tech Mahindra, India Nov’10 – May’12

AT&T – Product Support

Support TeamSite content management system (CMS) enabling content creation and publishing for website.

Managed CMS system assuring continuous availability of AT&T public website

Module Lead, Mphasis, India Sep’10 – Nov’10

Jet Airways – Product Support

Support TeamSite content management system (CMS) enabling content creation and publishing for website.

Facilitated CMS system maintenance and enhancement releases to improvise end user site experience

Software Engineer, Infosys, India Sep’06 – Jul’10

Adidas – Internal and External Website Maintenance

Support TeamSite content management system (CMS) enabling content creation and publishing for website.

Launched FIFA World Cup microsite enabling end users to purchase Adidas products built for the event

Managed CMS system enhancements to support internal and public websites

EDUCATION

Master of Science – Project Management Harrisburg, USA

Harrisburg University of Science &Technology Oct 2020

Bachelor of Technology - Information Technology Kurukshetra, India

JMIT, Kurukshetra University June 2006

ADDITIONAL

Conferred with several awards in recognition of client service delivery, prudent demonstration of business acumen and ability to manage to result - 3 awards (Star Performer, Best Achiever and Best Team) at DBS, 1 spot award at iGate and 3 spot awards at Infosys

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