Air Force Manager

JULIEANN HUDSON

**** ******** ***, *** ****, CA, 95111· 919-***-****

adg5un@r.postjobfree.com

Data-driven Sr. Technical manager with 25 years of experience delivering excellent customer service and leading teams. I am passionate about implementing creative strategies and searching for new business opportunities to expand my ability in problem solving and thinking outside the box.

EXPERIENCE

OCTOBER 2016 – PRESENT

SR. TECHNICAL MANAGER, ALLSCRIPTS

• Performing weekly clinical and technical competencies for unit assignments.

• Presenting biweekly meetings with reportings, stages, and application development processes.

• Participating in the planning, development, implementation, maintenance, support and evaluation of clinical and business application systems assigned.

• ·Experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule and deploy new feature sets.

• Setting up medical software installation.

• Directing trainings on applications stages of implementation and overall process with average of six hospitals per months.

• Developing, maintaining, and tracking complex support levels of knowledge and KPIs in the assigned application or technical areas and their impacts towards the clinical departments and resources.

• Setting performance metrics for team members and work with team members to ensure shift responsibilities.

• Helping define process enhancements and best practices that pertain to smoother execution and delivery.

• Customer service in technical support and liaison to development at each site in timely manner.

• Experience in creating new hire packages

• Helping review benefits programs such as creating exit information and education material.

• Exceptional ability to communicate in sale system upgrades and workstation install for sites requesting assistance.

JUNE 1996 – OCTOBER 2016

SR. APPLICATION ANALYST, MCKESSON

• Creating and executing development plans across multiple projects and revises as appropriate to meet changing needs and requirements for support team.

• Supporting day to day operations in hospitals with use of appropriate architecture computer tools such as sequel management studio and programming languages in the development of streamlined pathways, data collection, document flow and reports

• Providing bug reports for clients and development with one on one support for site needing to create incident for education or application support.

• Providing quarterly presentations and support at Regional User Group meetings. EDUCATION

2018

CERTIFICATES

Base ORSOS/One-Call, Periop, Advanced Crystal report designing, SQL Serve SKILLS

• SAP Business object reporting

• Oracle and Microsoft SQL

• Web-ex

• Salesforce

• SNOW

• Workday

• Vantive

• Safenet

• Carebridge and Remote access

• Windows 2010 and Windows 2016

ACTIVITIES

Directed annual care packages to service member overseas during the holiday session via Project Thank you.

Organized two pallets of Christmas and general items for the troops at Brigham Air Force Base via Soldier’s Angels.

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