Customer Service Design
Resume:
B ARBARA LOFTON
**** *** ******, *******, ** ****0
****.******@*****.***
P R O F I L E
O F Q U A L I
F I C A T I O N
S
• Detail oriented Professional with 20 + years of experience directing all business operations and steering interior design projects to an on time, within budget completion.
• Possesses expert level knowledge of residential and commercial building; in depth understanding of building codes and safety regulations.
• Skilled in material procurement, inventory control and utilizing product knowledge to make effective recommendations.
• Dynamic interpersonal skills, key to rapidly establishing rapport with customers, grasping project vision and communicating project status.
K E Y A R E A
S O F E X P
E R T I S E
• Business Operations Management
• Interior Design Principles
• Leadership
• Customer Service
• Project Management
• Vendor Relationship Management
P R O F E S S I
O N A L S Y N
O P S I S
RemodelMe Showroom & Cabinet Design 2005-Present
Lead Designer
• Fulfill key proprietary role, overseeing all daily operations within a fast-paced design company.
• Demonstrate excellent leadership skills; successfully steer projects valuing up to $500k to an on-time completion.
• Leverage strong knowledge of kitchen and bath design principles to make recommendations and grasp client vision.
• Form positive relationships with multiple contractors; use effective negotiation tactics to ensure favorable terms throughout interactions.
• Continually grow customer base by implementing various strategies, including networking and marketing.
• Use various IT tools, including 2020 CAD Design, to properly design and plan spaces; select material and color based on client preferences.
Big B Lumber, Pacheco, CA 2002-2005
Senior Estimator
• Gathered client requirements, selected/procured materials and created accurate estimates for kitchen and bathroom remodel projects.
• Served as plumbing specialist; provided excellent customer service and ensured satisfaction.
• Consistently drove company revenue by providing support to outside sales associates.
• Properly estimated window and door costs for customers. Northern Building Supply, Anchorage, AK 1998-2002
Senior Estimator
• Utilized strong product knowledge to successfully promote company products within custom window and door store.
• Responsibilities included reading blue prints, estimating new homes throughout the state and procuring materials.
E D U C A T I O
N & P R O F
E S S I O N A L
D E V E L O P
M E N T
Architecture / Project Management Degree, Diablo Valley College, Pleasant Hill, CA; 2016-Present Completed some NKBA Training
Martinez Chamber of Commerce; 2012-2016
Ambassador of the Year (2014)
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