Medical Assistant Front Office

Madeline Ruiz

**** ****** ****** ****, ****** Chapel, FL 33544, 813-***-****, *************@***.***

To incorporate my experiences in healthcare, my managerial, clinical, teaching and leadership skills into the growth and success of your practice. Willing to relocate: Anywhere Authorized to work in the US for any employer.

Work Experience:

Physician Practice Supervisor - 2016-04 - Present

Medical Assistant Coordinator Kennedy Health Alliance, Marlton - 2013-11 - 2016-04

Medical Assistant / Dr. Rafael Hasbun, Mount Laurel - 2010-06 - 2013-11

Responsibilities: • Responsible for daily clinical and administrative operations including patient scheduling, all front office responsibilities, to include patient eligibility, check in and check out, patient triage, staff supervision, resolving conflicts, and communicating with staff, patients, families, and outside providers. • Managing the daily operation of the practice by implementing clinical and administrative policies and procedures. • New hires, on boarding, evaluating, supervising, and training all clinical and administrative staff. • Ensuring excellent customer service and the highest level of patient service. • Schedules staff to meet operational requirements. • Serves as a backup when staff is not present. In addition, I am consistently complemented for efficiently handling of administrative duties. (e.g., answering phones, scheduling appointments, maintaining medical records, calling prescriptions authorized by Doctors, call back to patients, billing, etc. that allowing doctors and nursing staff to focus on the health concerns for patients. I have been demonstrating proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture's, injections and various diagnostic procedures and additional tests (e.g., EKGs, hematology and urinalysis). As MAC I was ensuring new MAs' training, eCW system, and proper workflow training for this position. Overseen cleanliness, sanitation and maintenance of exam rooms and equipment and clinical areas throughout the office. In charge of supplies inventory, vaccines inventory, MAs' Schedules, completion of logs for POCT, MSDS and OSHA regulations; improving patient care/satisfaction, health coaching patients and their families and ensuring safety and HIPPA compliance.

Communication • Bilingual-Facilitates communication between the Spanish speaking population and their providers which improves the health outcomes.

Leadership • Physician Practice Supervisor, as described above. • Medical Assistant Coordinator-Helping employees’ development and learning goals to perform effectively.

• Basic Education Teacher for 4 years in Dominican Republic, I am proud to represent my community as role model since 1994, as a professional, knowledgeable and educated individual.

Education:

Associate in Science and Medical Office Administration

Registered Medical Assistant

High School Diploma

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