Sales Manager

SUSAN M. BURKE

614-***-**** ******@**.*** https://www.linkedin.com/in/susan-burke-4bab671a0/

ACCOUNT MANAGER

Account Manager and Business2Business relationship professional with strengths including client consulting, crossing many product and goods classifications, specializing in product knowledge while supporting relationships with honesty and integrity. Passionate about focusing on customer needs, convenience, and specialty items advantageous in the customer’s industry.

RECENT EXPERIENCE

Sysco Guest Supply November 2017 – April 2020

Account Representative Manager, May 2018 – April 2020

Operated as a ‘steward’ in two open sales territories to sustain sales, customer service and good will while overseeing and servicing approximately 200 accounts in transition.

•Served as a liaison in open territories working with District Sales Managers to reach sales projections.

•Offered ideas and solutions to properties achieving 88% success in reaching territory projected sales goals in all territories managed.

•Maintained open door policy with customers to connect and develop relationships and trust quickly.

•Supported properties in maintaining brand standards and initiatives in a timely manner via phone calls/email and reviewing account.

•Fostered 196 low opportunity accounts to encourage growth and buying opportunities. Exceeded fiscal goal by 10% while overseeing two vacant outside territories.

•Completed successful account management and transition in seven open territories.

•Served as the initial employee in piloting the Account Manager position.

•Assisted in continuing evolution and development of position.

•Proficient in PeopleSoft, SalesForce, Phocas, G-Force and tracking/assimilating data to create excel reports.

Business Development Representative, November 2017 – April 2018

Generated 5-6 Qualified Leads per week for Northeast outside Territory Managers.

•Accomplished highest Qualified Sales lead for one month – 36 leads.

•Maintained a call log of 25-30 calls daily.

•Participated in and confidently presented with Vice President of Sales and District Sales Managers in meetings for checks and balances and reciprocal communication between SDR and Territory Managers, (TM’s).

•Presented an alternate model for capturing NHOP, (New Hotel), opening sales business.

•Sustained open communication regarding property leads and limitations with TM’s.

Burke pp2

Oakwood Management,

Asherton of Dublin Apartments August 2016 – May 2018

Leasing Agent

Weekend leasing agent for 514 luxury apartment community.

•Take initiative to follow up on prospects in pipeline not assigned to an agent.

•Increased weekend sales by 15% contributing to the increase of occupancy percentage goals.

•Provide excellent customer service to current residents assisting in maintain occupancy.

•Proficient with Yardi, Yieldstar, Fabco and generating reports.

Huntington National Bank November 2015 – July 2017

Mortgage Loan Coordinator (Contract)

Coordinated 2015 TRID law by creating spreadsheets, tracking sheets and forwarding information to loan officers, processors and closers in timely manner.

•Developed spreadsheets and daily trackers to provide management with comparative totals.

•Distribute broker loans and assimilate necessary documentation for loan file.

•Run, review and revise excel reports for closer supervisors.

•Update daily production reports.

•Research borrower verifications for loan processors.

FrontRunner April 2011 – November 2015

Sales Associate

Maintained the highest store sales average for 12 months while responsible for excellent customer service and knowledge of specialty running shoes, apparel and accessories.

•Developed marketing strategies such as marketing slides for in store television.

•Generated new media outlets such as Instagram and Facebook for sales.

•Merchandised store products/create engaging store displays.

•Educated employees on new products and updates.

•Trained new employees.

RELATED EXPERIENCE:

Human Resources Representative/Training Development Coordinator

Friendship Village of Dublin October 2008 – January 2011

Provided full cycle recruiting, interviewing/screening orienting and onboarding personnel.

Charged with developing, coordinating, administering and facilitating all training programs, including state mandated programs such as MSDS, Bloodborne Pathogens and Drug Free Workplace.

Considerable skill in behavioral interview techniques.

Possess extensive knowledge of federal and state policies for employees; maintained standards and requirements of not for profit organizational structure

Wrote and edited weekly employee newsletter.

EDUCATION

Bachelor of Arts (BA), Communications

Hiram College, Hiram, OH

Bachelor of Arts (BA), Business Management

Hiram College, Hiram, OH

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