SUMMARY

My experience spans over ** Years in customer service, Spa and Hospitality and administrative office management. I have worked in many fields of Hospitality and Customer Service. I have worked in back of house, front line and Management positions with teams as small as 5 and as large as 78. I welcome the opportunity to challenge myself with new environments and goals. Experience using the following software applications:

Quick books, Word, Publisher, Excel, Outlook, Numbers, Google docs, Infogenesis, Skywire, Spa Soft, Opera, Kronos, Peoplesoft, Shortcuts,Dashboard, Business Management Index, Finance Plus.

December 2018-Current

EXPERIENCE

Multiple business locations

John Gilmer Architect and Porter and Plunk antiques

PROJECT MANAGER/ EXECUTIVE ADMIN

Meet with clients for simple selections of paint fabrics and furniture

Creation of interior plans and design themes

Establish and maintain vendor relationships

Buy sell and auction fine arts antiques and collectibles

Maintain inventory for multiple site locations and product warehouses

July 2017-December 2018

ULTA

MANAGER

Budgeting expenses

forecast sales and potential revenue for metric goals

schedules

recruiting, training, onboarding, coaching and counseling

guest relations and appeasements

Administrative office work

Feb 2003-July 2017

Spa Resort Casino Spa and Wellness Fitness Center and Agua Caliente Casino

ASSISTANT SPA MANAGER

Budgeting expenses for multiple general ledger accounts

Schedules, maintain cap on FTE’s and reduce payroll costs

forecast operational expenditures and potential revenue

create and market specials and implement strategies to retain clientele

team building, onboarding, coaching and counseling and training

Administrative duties and office management

Assume director duties when Director was not available

process memberships and book spa services or training sessions

guest relations and appeasements

Education

August 2017-Present

Real Estate CalBre

September 1998-October 1999

Champion Institute of Cosmetology

September 1994-June 1997

Cathedral City High School

References are available upon request.

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