Manager Data

Paul Juarez

Henderson, NV **.**********@*****.*** 925-***-**** linkedin.com/in/mrpauljuarez

Senior Manager, Data Center Operations

Demonstrated success leading geographically-distributed facilities and teams in dynamic, ever-changing technical environments requiring exceptional leadership and infrastructure expertise.

Certified Data Center Management Professional (CDCMP) with distinguished experience supporting nationwide corporate and production data center operations. Excellent bilingual (English/Spanish) collaborator; adept in developing high-performing technical teams to maximize team performance. Extensive background in SLA attainment and service delivery, including swift resolution of escalated issues. Well-versed in disaster recovery (DR), business continuity planning (BCP), and co-location best practices. Consistently recognized for excelling in complex technical management roles with unwavering professionalism.

Areas of Expertise

•Enterprise Data Center Operations

•Strategic Planning & Execution

•Provisioning & Decommissioning

•IT Asset Management

•Security, Scalability & Redundancy

•Risk Mitigation / Compliance

•Facility Structured Cabling

•Data Center Policies & SOP

•Performance Optimization

•Executive-level Reporting

•Financial Accountability

•Cross-Functional Liaising

•Vendor & Consultant Oversight

•Staff Development & Mentorship

•Problem Solving & Resolution

Professional Experience

Intuit, Las Vegas, NV

Senior Manager – Data Center Operations, 8/2016 to 8/2020

Spearhead technical initiatives serving four enterprise data centers with over 1K cabinets across the US. Manage and scrutinize critical maintenance schedules spanning seven office locations. Orchestrated all network, server, and storage hardware / cabling deployments and leverage best-practice testing and change / risk management methodologies to ensure business continuity. Motivate and mentor 20 direct reports to maximize productivity. Ensure diligent execution of off-site backup to mitigate risk.

Key Contributions:

Consulted across the enterprise to define cross-departmental networking requirements informing data center development and expansion initiatives; defined data center development project scopes, estimates, and justifications for presentation to executive-level decision-making teams.

Led multifaceted hardware refresh across all data centers with zero downtime.

Credited as key stakeholder in achieving SLA requirements to reduce costly penalties.

Skillfully architected secure physical infrastructure enabling efficient business unit operations.

Successfully decommissioned over 17K assets in two major data centers enabling cost-effective AWS cloud efficiencies.

Commended for transforming low team morale; cultivated productive relationships with compute, storage, and network teams to advance strategic objectives.

Shutterfly, Las Vegas, NV

Senior Manager – Data Center Operations, 3/2016 to 8/2016

Advanced through progressively responsible, IT leadership tenure, to direct all enterprise data center operations and elements across the country, including three data centers and all lab facility / corporate office server rooms. Served as principal enterprise data center strategist for facility construction, cabling / power / HVAC, infrastructure development, redundancy, security, and scalability. Led high-caliber project planning and management, including project scope, schedule, and budget control. Oversaw systems administrators and contracted staff, while simultaneously managing vendor relations and third-party technical professionals, including hardware, network, and cable technicians. Held accountability for high-dollar fixed assets.

Key Contributions:

Directed implementation of 750+ cabinets within primary data center across two physical locations.

Managed data center staff growth from one to nine professionals within two years; developed departmental operations, workflows, and collaborative team culture.

Defined, introduced, and managed all data center administration policies and procedures.

Facilitated all external SOC 2 and Sarbanes-Oxley (SOX) audits.

Shutterfly, Redwood City, CA

Manager – Site Operations, 10/2013 to 3/2016

Led nationwide planning, design, and development of new facility network structured cabling solutions within corporate and manufacturing environments, managing complicated facility power, HVAC, and networking projects in collaboration with architects, electricians, and facility teams.

Key Contributions:

Planned power and HVAC requirements for all facility Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) rooms, including UPS backups.

Determined number of MDF / IDF rooms required and overall size of rooms needed to accommodate all power, cooling, and networking equipment.

Delivered power, HVAC, and networking for six printing and corporate facilities across the country, printing facilities exceeding 250K square feet and corporate offices supporting up to 600 employees.

Shutterfly, Santa Clara, CA

Manager / Lead – Network Operations Center (NOC), 9/2008 to 10/2013

Earned swift promotion from lead to management role, assuming responsibility for six-person NOC team managing seven branded web sites in alignment with established service level agreements (SLAs). Established best practice monitoring processes for all corporate and manufacturing facilities, including process implementation for five newly acquired brands.

Key Contributions:

Developed brand-specific performance reporting to inform performance optimization initiatives for senior leadership to aid in decision making.

Built team from the ground up to support 24/7 operations; installed, configured, and administered all NOC server hardware and software, including rack / stack, cabling, and OS; provisioned and decommissioned assets across all data centers.

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Additional technical experience as Unix Systems Administrator, Shutterfly, and IT Operations Specialist, Stanislaus Food Products.

Education and Credentials

Associate of Science in Computer Electronics Engineering

ITT Technical Institute, Lathrop, California

Certifications / Professional Development

Certified Data Center Management Professional (CDCMP)

Affiliation

American Federation of Computer Operations Managers (AFCOM), 2008 to Present

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