Operations Coordination, Partnerships, Restaurants General Manager

Anna Shova

Oakland, CA cell: 415-***-**** ***********@*****.***

Summary

Enthusiastic and detail oriented professional with 9+ years of hospitality and company experience. Proven ability in building and developing long-term relationships with clients and vendors. Passionate about supporting community growth, social impact and sustainability. Cross functional, strong team player who works with other departments to ensure overall success. Demonstrates organizational leadership by focusing on team building and motivation. Experience

World Central Kitchen org. (San Francisco, Oakland) Relief Operations and Restaurant Partnerships Coordinator 4/2020 – Present

● Emergency relief coordination during COVID-19. Managed and controlled operations of 127+ San Francisco and Oakland restaurants; helping to provide more than 92,000 meals weekly to 150 community sites including school feeding programs, city services, and food banks (organizations list provided by the government).

● Scheduled deliveries, planned and coordinated in advance large scale orders (2,500-20,000 meals daily).

● Responsible for communications and problems resolving solutions between recipients and suppliers.

● Maintained and verified invoices from external partners (e.g. suppliers, delivery providers)

● Assisted and facilitated in planning operations with multiple non-profit organizations and the Mayor Office.

● Ensured compliance with health and safety regulations.

● Evaluated dedicated fundings. Coordinated reduction steps and restructured program. Dropbox (San Francisco HQ)

Food and Beverage Operations Coordinator 6/2019 – 4/2020

● Managed Front of House operations by ensuring continuation and enhancements of services for 2300+ employees. Guided operations in 15 micro kitchens.

● Reduced $250K worth of costs for the department by negotiating pricing, changing vendors and revamping restock processes. Decreased items with additionally applied sugar tax. Established a healthy house made snack program by collaborating with the culinary team.

● Conducted market research and compared costs and benefits when evaluating new vendors.

● Overseed the schedule for cleaning and disinfecting the communal spaces and dining areas.

● Checked micro kitchens and furniture to identify needs for repairs or renovations.

● Hired, trained, mentored staff. Developed a training program (including guidelines for supervisors and leads) and managed team schedules. Focused on coaching and motivating overall team growth.

● Assisted and facilitated in planning operations with multiple departments for the office moving process to the new four buildings.

● Managed inventory and products restocking. Coordinated communications and ordering with multiple vendors.

Homage Restaurants (San Francisco)

General Manager & Restaurant Event Manager 2/2016 – 6/2019

● Led through all stages of design, construction, staff hiring and training, systems building, and operational management of 2 sisters restaurants within 3.5 years. Received recognition by the Michelin Guide after 6 months of opening the flagship restaurant.

● Controlled all Front and Back of the House operations. Managed to decrease food and beverage costs by 12% after 1st year (kept on 27-28%).

● Managed and controlled inventory. Coordinated communications and ordering with multiple vendors.

● Designed and overseed the schedule for cleaning and disinfecting the restaurant space.

● Initiated seasonal fundraising dinners to support local farmers featuring local vendors and products.

● Increased profitability by launching catering programs and private events (in house/offsite).

● Cultivated a restaurant community which included investors, event clientele and regular guests.

"Spice Kit" Asian Street Food (San Francisco)

General Manager 11/2013 – 2/2016

Orrick café “IMAGINE Culinary Group” (San Francisco, CA) Pantry Chef (Internship) 2/2015 – 5/2015

Journalism “Barcode Magazine” (Republic of Moldova, Chisinau) Columnist 1/2011 – 6/2013

Education

2015-2016 Berkeley Extension Business and Marketing course 2011-2013 Faculty of Journalism and Communication Studies in the State University of Moldova 1999-2011 High School “Matei Basarab”

Software & Platforms

Airtable, Microsoft Office, Slack, Square, Peerspace, Breadcrumb, Zoom, Doordash, Dropbox Apps

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