Engineering Support

Objective

Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts to the user community. Skilled project manager with proven ability to lead and motivate teams to maximize productivity. Technology savvy self-starter, adept at moving into a new environments and utilizes experience to quickly adapt to new technologies.

Qualification Highlights

●Information Technology

●Technical Analysis

●Systems Integration

●Project Management

●Operations Management

●Hybrid Cloud Environment

●Migrations/Upgrades

●Asset Management

●ISO 27001

●User Support/Training

●Technical Documentation

●ITIL

●Network Infrastructure

●Data Centers

Technical Expertise

Certifications – ISO 27001, ITIL

Operating Systems – Windows XP, Vista, 7, Windows Server, Windows NT, Apple OS X, iOS, Android, Cisco iOS, Linux, JunOS

Hardware – Meraki, Cisco VOIP, Cisco ASA, Cisco Routers, Cisco Switches, PC Laptops and Workstations (HP & Dell), Apple (MacBook Pros, Mac Pros & Servers), NetApp, UPS, Printers, 3D Printers, Plotters, Vinyl Cutters, Scanners, Network Cards, Crestron AV Controllers, Nutanix

Software – Active Directory, Open Directory, DNS, Exchange, Google Apps, Casper Imaging Suite, Zendesk, FOG, Adobe Creative Suite, Microsoft Office, Symantec Backup Exec, VMware ESX/ESXi/Fusion, Parallels, Nutanix Acropolis, Cisco Any Connect, Team Viewer, Crash Plan, BackBlaze, 3Ds Max, Backburner, Apple Remote Desktop, Dropbox Team, Box.net, Solidworks, Github, iPhoto, Microsoft Azure, Zabbix Monitoring, Crashplan, Microsoft DPM, Access Control Systems, Zoom, Envoy, Robin Powered

Programing Languages – HTML, CSS, Ruby, Python

Network/Protocols – LAN/WAN. TCP/IP, DNS, DHCP, POP3, SMTP, IMAP, FTP, Telnet, VPN, SSH

Professional Experience

Juul Labs April 2017 – Current

Director, Infrastructure Architecture

Leads and coordinated network, cloud, datacenter, desktop and engineering resources to deliver technology design solutions to the Infrastructure group, providing technical vision, problem anticipation, and problem solving ability to the organization. Also responsible for staffing and managing a team of architecture support staff and contributing to the creation and management of Infrastructure’s budget and forecasts.

●Perform research, stay up-to-date, create architecture plans leveraging new technologies, industry trends, infrastructure best practices, tools and techniques (virtual, cloud computing, tools, etc.) that would drive business value

●Create Enterprise Architecture (EA) documents to create, support and capture designs

●Participate in peer-reviewing EA documents developed by others

●Architect systems focused on the user needs and experience in multiple disciplines, including design, engineering, manufacturing, supply chain, operations and finance.

●Work closely with Engineering and other groups to design, deploy, support and administer core tools, systems and applications used across multiple product, engineering and QA departments

●Drive towards continuous improvements through engineering, simplifying, and automation of existing processes.

●Partner with our Security team to ensure that we have platform security baked into the infrastructure layer

PCH Lime Lab January 2013 – April 2017

IT Users and Systems Administrator

●Managed and performed system administration/engineering of network infrastructure, including AWS, on premise servers, routers, switches and firewall. Including backup strategy and disaster recovery plan for these systems

●Day-to-day support of the directory services, Google Apps, & other servers

●Remote access VPN and site-to-site VPN with hosted solutions using Meraki

●Identify, research, and resolve technical problems with backend and front-end platforms

●Plan and implement future office backend and front-end system requirements and support policies

●Maintain file system data integrity and monitor system configurations to ensure data reliability and availability

●Proactively maintained application, system, and network security that follows industry’s best security practice

●Assisted in troubleshooting networking issues with Cisco routers, switches, Meraki and Juniper firewall

●Maintain ISO 27001 Compliance

●Lead a team of two specialists

IDEO Product Development April 2008 – August 2012

IT Site Lead– IDEO New York

Provide customer service, which included answering, evaluating and prioritizing incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Applied a user center design approach to aid in implementing strategic IT initiatives that improve business functionality with positive impacts to the user community.

●Provide day-to-day technical support to employees for network and internal desktop systems software and hardware

●Install, configure and troubleshoot desktop systems workstations, servers and network issues

●Recommend hardware and software solutions including, which include new acquisitions and upgrades

●Develop IT infrastructure projects including the Lifesize Video Conferencing Systems and other collaborative tools that support the needs of the company and its efficiency

●Responsible for general mobile phone support and OS updates, Android, iOS 5.0

●Implement and maintain Google Apps

●Develop both digital and analog prototyping systems in the IDEO New York office

Education

San Francisco State University 2002-2007

●Bachelor of Science – Industrial Technology, Emphasis Product Development and Manufacturing

●Bachelor of Science – Electronics Technology

Keller Graduate School of Management 2009-2011

●Master’s in Network Communication and Management

Emphasis Information System Tools

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