Assistant Data Entry

ISAIAH V. JACKSON

**** **** ******, ******* ****, VA, 23605

757-***-**** ***************@*****.***

Summary

Motivated, enthused, and team-oriented aspiring advocate. I am dedicated and committed. Overall, keen to analytically and critically citing data formation from limited resources resulting in successful customer/client resolutions. Not appalled by deficiency in education rather profound in wisdom, self-growth, motivation and drive. I am proficient in English and have an intermediate understanding in French and Spanish.

EDUCATION

Liberty University – Online

Lynchburg, VA

Bachelors of Science/Certification in Government Law/ Legal Assistant

December 2017 - September 2019

Tidewater Community College

Norfolk, VA

Major: Associates of Applied Science degree in Business Administration

Attended 2017

WORK EXPERIENCE

Ferguson Enterprises, Newport News, VA

Accounts Payable Coordinator, November 2019 – June 2020

-High Volume Data Entry

-Assisting of backlog of invoicing and accounts payable at a rate of 200+ invoices per day using ERP

-Responsible for typing 7000 kph and keeping error count under 2%

-Advanced within first 90 days of employment

Apple LLC., Norfolk, VA

Technical Specialist, April 2018 – November 2019

-Utilizing tools to assist in troubleshooting

-Create an atmosphere thru unique training for the ultimate experience

-Through vision, and proven systems, customers journey and lives are enriched

IBEX Global, Hampton, VA

Inbound Technical Advisor, September 2017 – April 2018

-Utilize client base tools to provide accurate and consistent, responses to customer inquiries

-Follow-up and escalate resolution actions related to unresolved issues, assuring customers issues were resolved and would return

-Suggestively sell Client products and/or services, considering the need to promote growth

-Troubleshoot, detect and correct configuration errors

United Parcels Service, Virginia Beach/Norfolk, VA

Pre-loader/loader, December 2015 – August 2016

-Responsible for preloading trucks for daily delivery during Holiday season

-Within 1 week of learning system and loading 2 trucks, advanced to preloading 4 trucks at one time

-After successfully loading trucks during sort, advanced in becoming lead sorter

-Became Safety coordinator after 30 days of successful, efficient work and leading the late loaders

-Recognized as the Most Improved Associate in the company within the first 90 days

Retail Delivery Incorporated, Hanover, MD

Subcontractor/Lead Driver, April 2012 – October 2016

-Worked with LaZboy Furniture to deliver luxury merchandise

-Responsible for being professional and delivery high quality services to customers

-Within 120 days made Lead driver

-Responsible for reservicing 10% in new capital growth to the company

-Responsible for leading morning meetings and assisting with drivers to ensure all proper tools and material is needed for morning routes

QC Holdings Company, Virginia Beach, VA

Assistant Manager, October 2011 – April 2012

-Perform various financial activities such as cash handling, deposit preparation, compile and balance cash receipts at the opening and closing of the day or shift

-Delivered excellent customer service by greeting and assisting each customer. Handled customer inquiries and resolved complaints, growing the customer base by about 7% storewide

-Basic office and desk work; including faxing, filing, copying, printing

VOLUNTEER EXPERIENCE

Susan G. Komen Tidewater Affiliate, Norfolk, VA

2017 – 2018

Summer Earn and Learn Program, Huntersville Recreation Center, Norfolk, VA

2008-2010

TECHNICAL SKILLS

Platforms: WINDOWS 7, XP, XP Pro, MAC OS, iOS

Microsoft Office: SUITE (Outlook, Excel, PowerPoint)

Multi Office Equipment: Fax, File, copying, (All in One, HP)

Abacus law experience: Spreadsheet, informational data entry

Trilogie and BlackIce software

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