Boris Botsyura

Address: Chicago, IL *****, USA Phone number: 224-***-****

Email address: adg5gd@r.postjobfree.com Web: linkedin.com/in/borisbotsyura Desktop Support Engineer with 15+ years of experience Highly effective experienced technical support engineer: Excels in customer service and providing high level of technical support, systems analysis, troubleshooting and desktop security. Proven capacity to maximize service quality and support. Work experience

Sr. IT Support Engineer

DXC Mphasis

Site IT management for two main locations (Chicago and Morris, IL) Providing white glove support for all users including regional and global offices Creating and maintaining all onsite systems to allow for a smooth work experience Managing and maintaining service tickets work queue Investigate and resolve user inquiries

Deploying devices to new and existing users and tracking hardware inventory Provide management and administrative training and orientation for staff and administrations.

Traveling to sites to resolve client issues through a regional area. 10/2017 – 10/2020

Chicago, IL, USA

Desktop Support Technician

HEWLETT PACKARD ENTERPRISE INC MODIS, Chicago, IL • 2012 to 2017 Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and another computer and telecommunications equipment.

Install and support PC, laptop, tablet and mobile hardware and software. Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

06/2012 – 10/2017

Chicago, IL, USA

Additional Experience

Computer Technician - Independent Consulting Projects Graphic Designer - Ukrainian Media Group, LLC;

Computer Lab Coordinator - Kiev National Trade and Economics University 02/1994 – 04/2012

USA and Ukraine

Education

Accounting and Computer Science

KYIV NATIONAL UNIVERSITY OF TRADE AND ECONOMICS

10/1993 – 07/1999

Vinnytsya, Ukraine

Skills

– COMPUTER SKILLS

Microsoft Office 365 Windows, MacOs, iOS

InTune/MDM (Apple, Android) SCCM

Exchange (MS Exchange, Exchange Online, 365) Hardware Break/Fix Scripting

Networking (Active Directory, DNS, DHCP, Group Policy, CAT5)

VOIP (CISCO, AVAYA) Ticketing Systems (ServiceNow, HP) Certificates

Certified Computer Technician

CompTIA

CompTIA A+ (COMP001020359087)

12/2011

License

Driver's License

Illinois Secretary of State

05/2018

Contact this candidate