Manager Executive

DEBORAH MUNOZ

**** ******** ********* ****: 562-***-****

Yorba Linda, California 92886 Home: 714-***-****

*******@***.***

Dear Search Committee:

Please accept this letter as an expression of my interest in an executive position with your company. My résumé is enclosed for your review and consideration.

I have excellent qualifications for this position, including 20 years of highly effective experience in upper management in profit and not-for-profit professional services. I have been particularly successful in achieving cost savings of millions of dollars, improving overall productivity and implementing improvements in company competitiveness. I bring to any organization a proven record of success. I have the in-depth experience to structure a competitive organization that will achieve short term goals and long term plans while contributing directly to bottom line profitability.

Some of my key skills that would benefit your organization include financial analysis, contract negotiations, middle management development, accounting, operation logistics, human resources, cost containment, strategic planning and systems implementation and controls.

My management style is direct and decisive, yet flexible in responding to constantly changing organization, finance and market demands. I am committed to streamlining operations and ensuring financial viability. I have the leadership and proven history of building organizations substantially, through excellent judgement, problem solving and the energy, creativity, and tenacity to rapidly seize and expand corporate opportunities.

I look forward to discussing my qualifications during a personal interview at your earliest convenience. I can be reached at the number noted above to establish interview arrangements.

Thank you for your time and consideration.

Respectfully,

Deborah Munoz

Enclosure

DEBORAH MUNOZ

6532 Fairlynn Boulevard Cell: 562-***-****

Yorba Linda, California 92886 Home: 714-***-****

*******@***.***

OBJECTIVE

Seeking an Executive Management position where my personal drive, skills, education and experience can be effectively utilized.

SUMMARY OF QUALIFICATIONS

Ë 25 years of strong and diverse experience in leadership positions within both profit and not-for-profit organizations.

Ë Extensive business administration capabilities on the executive level encompassing human resources, P&Ls, accounting, budgeting, short- and long-range forecasting, finance, corporate structuring/restructuring, community relations, fundraising, quality control, staff development, insurance, system integration, legal matters, contract negotiations, vendor selection, purchasing, cost containment, sales, marketing, advertising and special event coordination.

Ë Successfully structured strategic partnering relationships and managed a $6 million real estate transaction. Raised over $3.5 million during one fundraising luncheon for annual campaigns to effectively facilitate home refurbishments.

Ë Exceptional communication skills, both written and verbal. Developed and delivered presentations to groups of up to 700 people. Wrote policies and procedures affecting over 5,000 people daily. 100% fluent in basic workplace Spanish.

Ë Outstanding organizational abilities with attention to detail. Proficient in assessing all organizations needs, breaking down time requirements, delegating authority, assigning projects, motivating managers, and solving difficult problems in high energy, fast-paced environments.

Ë Noted for exemplary team-building skills, perseverance and for being undeterred in achieving the scope of all projects undertaken.

Ë Excellent supervisory skills. Recruited, interviewed, hired, trained and directed up to 800 volunteers, 6 paid administrative staff and 30 board members. Noted for a hands-on management style and lead Aby example,@ resulting in high degrees of productivity, loyalty and morale.

Ë Superb interpersonal abilities. Relate quickly and professionally with all cultures, personalities, ages and business levels.

Ë Work well either independently or as an active team player.

EDUCATION

ARGOSY UNIVERSITY, ORANGE, CALIFORNIA

Doctorate in Education-Organizational Leadership (Pursuant)

KELLER GRADUATE SCHOOL OF MANAGEMENT, IRVINE, CALIFORNIA

Master of Business Administration (Concentration: Finance)

FULLER THEOLOGICAL SEMINARY, PASADENA, CALIFORNIA

Master of Arts: Cross Cultural Studies with concentration in Urban Studies

CALIFORNIA STATE UNIVERSITY, LONG BEACH, CALIFORNIA

Bachelor of Arts: Psychology (Minor: Spanish)

PROFESSIONAL EXPERIENCE

2017 –Present CALIFORNIA HOSPITAL MEDICAL CENTER, LOS ANGELES, CALIFORNIA

Manager of Service Excellence

Developed and Implemented Patient Experience Plan

Collaboratively worked with both staff and physicians to raise HCAHPS for the hospital

Initiated performance improvement efforts with both clinical and ancillary teams to raise departmental HCAHPS percentiles

Successfully de-escalated many patient complaints and immediately closed the communication loop by bringing all parties to the table to discuss.

2005 –2017 CALIFORNIA HOSPITAL MEDICAL CENTER, LOS ANGELES, CALIFORNIA

Director of Administration, Los Angeles Best Babies Network

Manager, Community Benefit

Oversee all aspects of operations, financial management and human resources for the department.

Plan and manage the implementation of the Strategic Planning Process within the organizational culture.

Oversee the origination of contract of services with large health education institutions.

Developed policy and procedural manuals for the operational aspects of the office space.

Developed a contingency plan for the in house IT operations.

2005 –Present WESTWOOD COLLEGE, ANAHEIM, CALIFORNIA

Adjunct Professor

Teach classes in the business department: Accounting, Management, and Decision Making.

Plan and facilitated the classes that I taught at this institution.

2003- 2005 PLANNED PARENTHOOD ORANGE & SAN BERNARDINO, ORANGE, CALIFORNIA

WIC Center Manager of Volunteers/Human Resources

< Oversee all aspects of human resources and staff development for up to 200 volunteers.

< Manage special projects, contract negotiations and credentialing of doctors, nurses and nurse practitioners.

< Coordinate and manage corporate events and annual picnics

< Oversee Worker’s Compensation claims and internal investigations.

< Co-Chair Diversity Committee. Received $150,000+ grant. Develop surveys and implement operating procedures at the line-staff organizational level.

2003-Present HOPE INTERNATIONAL UNIVERSITY, FULLERTON, CALIFORNIA

Adjunct Professor - Diversity Management in the Workplace

< Developed curriculum, instructed adult students, implemented lesson plans, graded papers and tutored both individual and one-on-one students, when applicable.

< Effectively integrated both e-companion and traditional classroom methodologies of adult learning.

2000-2004 DESTINCT DESTINIES, INC., WHITTIER, CALIFORNIA

Owner/Consultant

< Supervised and motivated up to 10 team members with a focus on penetrating new markets and increasing sales and profits.

< Provided direct consultations to clients concerning financial planning, action plan development, fundraising and strategic partnering relationship building.

1998-2000 ESTATE DEVELOPMENT & PLANNING, INC., BEVERLY HILLS, CALIFORNIA

Vice President of Community Development

< Responsible for locating and acquiring appropriate properties through extensive interaction with government officials and real estate agents, as well as effective contract negotiations.

< Developed strategic partnering relationships with various organizations and political groups and engineered fundraising events including a $6 million event with contributions from numerous high-profile celebrity figures.

1997-1998 SAN GABRIEL HABITAT FOR HUMANITY, PASADENA, CALIFORNIA

Executive Director

< Oversaw all day-to-day operations for this nationwide affiliate directed at building affordable housing throughout 26 cities in San Gabriel Valley, California.

< Recruited employees of SCE to contribute to local community involvement and contributed to increasing community awareness for the disadvantaged.

< Orchestrated City of Duarte Community Revitalization through extensive interface with attorneys, bankers and corporate contribution sources.

1993-1997 UNION RESCUE MISSION, LOS ANGELES, CALIFORNIA

Director of Women’s Rehabilitation Program

< Managed fundraising, community relations, marketing and all phases of operational development.

< Interfaced with community resource personnel and oversaw all aspects of a $1 million budget; raised over $3 million by managing fundraising events.

< Worked closely with contractors and construction crew to ensure strict compliance with all codes during the refurbishment of the residential facility.

< Supervised and motivated 100+ employees and contract security personnel.

ADDITIONAL PROFESSIONAL DEVELOPMENT/SEMINARS

Professional Spokesperson Training

COMMUNITY INVOLVEMENT/PROFESSIONAL AFFILIATIONS

National Society of Hispanic MBA’s

LA Area Chamber of Commerce

National Latina Business Women’s Association

COMPUTER SKILLS

Microsoft Windows 98/2000/XP, Word, Excel & Internet research savvy

Contact this candidate