Administrative Specialist

A

ntonette Mitchell

QUALIFICATIONS SUMMARY: Highly motivated team player with a proven record of facilitating support services and managing fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of patient satisfaction. Detail-oriented with success implementing solutions to create optimal efficiency. Work well independently and as a team member. Strong interpersonal and communication skills with the ability to collaborate with diverse individuals. Strong positive attitude and innovative problem solver.

HIGHLIGHT OF SKILLS:

Type 60wpm

Confidential Correspondence

Skillsoft Course Management

Office Management

Department Liaison

Microsoft Office

Engage Telephone Program

Articulate E-Learning Program

PROFESSIONAL EXPERIENCE:

Kelsey Seybold- Houston, TX

Administrative Specialist 01/2012-present

Healthcare Service Representative II 06/2010-01/2012

Current role- perform full clerical, administrative and general office duties to support the Clinical Education Department

Successfully manage the scheduling and confirming of patient appointments in a prompt and courteous manner utilizing CRT, PC and IDX scheduling software; prepare agendas for doctors and staff

Utilize a variety of communication strategies and techniques to ensure optimal customer service and promote enhanced client satisfaction

Successfully utilize multiple software programs and systems (i.e., IDX, Call Track, Centramax Plus systems) to ensure efficiency and productivity

Collect, enter, and translate data using a variety of tools to create departmental reports

Basic Life Support Instructor

American Heart Association Training Center Coordinator & Faculty for BLS

Manage 7 faculty members

Manage 60+ BLS Instructors and coordinate classes in Kelsey University in compliance with American Heart Standards

Monitor BLS instructors at various sites to maintain AHA Training Center Coordinator designation status

Environmental Health Liaison

Maintain influenza vaccine administration data for 850+ employees at the Kelsey Seybold Clinic administrative campus

Gather and compile data for mock codes for AAAHC compliance

Coordinate with 19 Kelsey Seybold Clinics for the Vaccination for Children’s Program

Healthcare Service Representative II role- scheduled, cancelled, and rescheduled patient appointments for doctors utilizing appropriate software per established process and policies

Effectively resolved various patient issues utilizing identified resources, providing comprehensive service to facilitate a resolution for any caller request

QI Call Monitoring and auditing process

AT&T- Houston, TX

Customer Assistant / Revenue Management Rep 04/2001-04/2010

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas

Served as customer’s first point of contact in problem solving issues with High Speed Internet self-installation services as well as with registration, email creation, DSL physical line, signal testing and modem/filter setup

Liaison to other departments to resolve customer issues and provide additional services; researched any payment discrepancies per customer requests and/or inquiries

Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Evaluator of customers credit worthiness resulting in restrictions, denial, restoration or disconnection of service and/or delay of service connection

Maintained and updated various databases-performed extensive data entry with a high degree of accuracy

ExxonMobil-Houston, TX

Administrative Assistant/ Remittance Control Database Manager 06/1984-04/2001

Productively supported the Medical Department Head, Head of Safety and Environmental by handling all administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and coordinating and managed multiple priorities and projects

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time

Responsible for creating form letters, memos, reports ensuring accuracy; Maintained and updated various databases that improved inventory management and reporting accuracy

Responsible for processing invoices, expense reports; Maintained complex and confidential documents and files Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects

Served as Safety and Environmental department timekeeper for staff of 10-20 employees

Accurately performed general banking duties as needed and/or as requested by management

ACADEMIC QUALIFICATIONS:

Texas School of Business- Friendswood Campus Friendswood, TX

Medical Office Specialist-Diploma

Awards Received- President’s List and Director’s List

San Jacinto College- South Campus Houston, TX

Associates of Science- In Progress

Major: Business (accumulated 44 credits)

Took various courses focused on business data processing, software applications, basic accounting, business communications and business law

Professional Training – Administrative Assistance Conference January 2018

CERTIFICATES:

American Heart Association Basic Life Support for Healthcare Provider (BLS), 10/2019

American Heart Association Basic Life Support Instructor

6611 Radcliffe St., Houston, TX 77091

P: 832-***-****

E: ********@***.***

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