IT Support Professional

PROFESSIONAL SUMMARY

Entry-level IT support professional seeking a full-time role in

Information Technology and Training. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.

WORK HISTORY

Senior Event Coordinator/Project Manager, 01/2015 to 01/2020 Ridgewood Kids LLC - Ridgewood, New York

01/2015 to 06/2018

SUBSTITUTE TEACHER - New York, NY

02/2014 to 02/2015

WEBSITE EVALUATOR, Lion Bridge - Waltham, MA

CONTACT

Address: Queens, NY 11385

Phone: 929-***-****

Email: *****************@*****.***

SKILLS

COLLEEN PARKER

Established an entrepreneurship program to provide mentoring, guidance, and for youth.

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Demonstrated attention to detail, organizational strengths, and advanced skills in negotiations and cost-cutting strategies to deliver market events.

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Partnered with over 40 vendors to provide event activities and entertainment.

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Contacted media outlets and purchased social media advertising to increase event exposure.

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Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.

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Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal, and day of event coordination.

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Hired and cross-trained over 20 staff members and volunteers for various event-specific functions and assess employees' understanding of associated processes and procedures.

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Directed the classroom, accomplishing curriculum objectives and goals, as outlined in the lesson plans to ensure consistency and optimal learning.

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Filled short and long term substitute teaching requirements for all subjects in K-12 age groups.

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Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.

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Customer service, networking,

operating systems, (including

Windows & Linux) system

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• IT Security

Recovery Remote Connection an

Virtual Machines

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• Basic, Trouble shooting

• Data Management

• Contract Negotiation

• Google Hangouts, G-Suite, MS Suite

• Public Speaking

• Cross-functional teams leadership

• Project Management

• Scheduling

• Events logistics management

• Business administration

• Meeting planning

• Digital marketing

• Slack, Zoom

• Todoist

MEETINGS COORDINATOR, 08/2012 to 01/2015

GFC - San Francisco, CA

EDUCATION

B. A

North Carolina State University - North Carolina

Google IT Support Professional Certificate, 2001

Coursera - Google

ADDITIONAL INFORMATION

PTA - Volunteer ACE Academy for scholars PS290Q, 2018- present School Trip Chaperone - ACE Academy for scholars, PS 290Q 2016-2019 Tested and provided feedback on text, web pages, images and link elements for leading search engines such as Google.

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• Tested on multiple web browsers such as Chrome, Firefox, and Safari.

• Reviewed search query results and prov.

Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security.

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Arranged the availability of audio-visual equipment, transportation, displays, and other event needs.

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• Organized registration of event participants.

Monitored event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and resolution of any problems that arised.

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Contact this candidate