Manager Scrum
Resume:
Rachel Martz
Business + Human + Technology Success Enabler
Chicago, IL
adg5c8@r.postjobfree.com
EXPERTISE
Zero defect, on-time deliverables via hands-on enablement of self-organizing, engaged business and technical team members using a “Show them” vs. “Tell them” approach.
Non-agile to agile role training and coaching.
Lean project, program and portfolio management.
Incremental agile adoption, release plans, product development strategies and budgets.
Ground floor agile delivery pattern introduction, experimentation and role based coaching (Scrum, Lean, Enterprise Scrum, XP).
Invitation vs. imposition approach to continuous improvement.
On-premise, virtual and cloud tool recommendation, installation, vendor management, security vetting and policies, user training and support.
Lean product and software development life cycles.
Lean test management, automation and quality improvement strategies.
Project to product delivery evolution.
Value stream identification and optimization.
Highly distributed team formation, optimization and management.
Delivery in fast paced, highly regulated industries and conservative cultures.
Agile people and project performance systems.
Continuous Integration (CI) / Continuous Deployment (CD) / Continuous Testing (CT)
DevOps & DataOps.
EXPERIENCE
CCC Information Systems: Chicago, IL
November 2017 – September 2020
REMOTE: Lead Scrum Master & Technical Product Owner, Analytics (Nov 2018 – Sept 2020)
+Collaboratively transform business goals into high value, incremental deliverables.
+Facilitate quarterly goal identification and prioritization activities.
+Perform discovery activities to transform ideation into testable executables.
+Delivery Manager for owned BI/Analytics products and technical initiatives.
+Discovery Lead for do-overs of inherited problem implementations.
+Define and manage program level release plans and budgets.
+Implement agile test practices, provide test training and role based coaching as needed to address rampant quality issues.
Major Accomplishments: 1) Enabled distributed data engineering team (CT, IST) banned from PROD to bi-weekly or sooner, no defect releases. 2) Reduced average ETL delivery cycle from two months to two weeks.
ON-SITE: Advanced Scrum Master & Agile Coach, Analytics (Nov 2017 - Nov 2018)
+Ground floor agile product development and Scrum training for 50 person division distributed across locations and time zones: United States (CT, ET, MT, PT) and India (IST).
+Scrum Master and Delivery Manager for Analytics project portfolio.
+Rotating product coach across multiple product lines.
+JIRA and Confluence selection, configuration, training and administration
+Progress performance metrics and information radiators.
+Release planning and management.
Major Accomplishments: 1) Developed former CSM turned data analyst into division’s most productive Product Owner. 2) Enabled BI teams to monthly or sooner, no defect releases.
Talent Dash @ CNA Insurance: Chicago, IL
March 2017 - August 2017
ON-SITE: Lead Agile Transformation Coach, Underwriting Transformation
+Executive leadership business agility introduction.
+Agile executive leadership and functional management readiness assessment and training.
+Ground floor agile adoption training for 100 person co-located division divided into business ( Enterprise Scrum), engineering (Scrum) and infrastructure (Lean) teams.
+Implemented agile test practices, provide testing training and role based coaching as needed to address rampant quality issues.
+VersionOne configuration, training and administration.
+Progress performance metrics and information radiators.
Major Accomplishment: First on-time, on- budget, no defect releases in organization’s history.
Randstad @ Northern Trust: Chicago, IL
June 2016 - March 2017
REMOTE: Lead Agile Transformation Coach, Derivatives
+Ground floor agile product development and Scrum training for 60 person division divided into multiple teams and distributed across locations and time zones: London (GMT), Ireland (GMT), Chicago (CT) and India (IST)..
+Designed and led three day on-site agile and Scrum training for London product professionals with virtual training for Ireland based Scrum Master.
+ Implemented lean product lifecycle.
+ Product Owner training and coaching.
+ Scrum Master and Development Team training and coaching.
+Non-agile to agile role based coaching for Project and Program Managers, Testers, Business Analysts and Functional Managers.
+ Introduced release planning and management.
+JIRA and Confluence configuration, training and administration.
+Progress performance metrics and information radiators.
Major Accomplishment: First successful new product delivered collaboratively between London (Product), Ireland (Scrum Master) and Chicago (Engineering) distributed team.
ON-SITE: Big Data Team Coach, Enterprise Data Platform & Scrum Master
+ Implementation of lean data pipeline
+ Acting Technical Product Owner & Scrum Master
+ Scrum training and coaching for 60 people divided into multiple data teams.
+ Coached other agile coaches on application of lean to environment and nuances of data-centric work to improve results with their teams.
+JIRA and Confluence configuration, training and administration.
+Progress performance metrics and information radiators.
Major Accomplishment: Combined Data Analysts and Hadoop engineers into highly productive, end-to-end data ingestion team.
CRI @ Sammons Financial Group: Des Moines, IA
June 2015 - June 2016
ON-SITE: Agile Transformation Coach & Scrum Master, Shared Services
+Ground floor agile product development and Scrum training for 50 person division divided into multiple teams and distributed across locations and time zones: CT, ET, MT, PT and IST.
+ Implemented lean product lifecycle.
+ Product Owner training and coaching.
+ Scrum Master and Development Team training and coaching.
+Test automation strategy and implementation of Selenium and Karma.
+Non-agile to agile role based coaching for Project and Program Managers, Testers, Business Analysts and Functional Managers.
+Release planning and management.
+JIRA and Confluence configuration, training and administration.
+Progress performance metrics and information radiators.
Major Accomplishment: First on-time, on-budget, no defect releases in organization’s history.
ON-SITE: Data Team Coach, Enterprise Data Warehouse
+ Implementation of lean data pipeline
+ Acting Technical Product Owner & Scrum Master
+ Scrum training and coaching for 60 people divided into multiple data teams.
+ Coached other agile coaches on application of lean to environment and nuances of data-centric work to improve results with their teams.
+JIRA and Confluence configuration, training and administration.
+Progress performance metrics and information radiators.
Major Accomplishment: Eliminated arbitrary separation of data work from business needs to exponentially increase value of work performed.
Triple-i: Kansas City, MO
March 2015 - May 2015
ON-SITE: Agile Coach, Digital Media
Major Accomplishment: Reconfigured TSF tool to support more effective lean approach to work.
Premier Tech @ VinSolutions: Mission, KS
March 2014 - February 2015
ON-SITE: Lean Agile Coach, Technical Product Owner, Infrastructure Agile Delivery Manager,
Major Accomplishments: 1) Led technical implementation of Akamai platform to reduce storage costs of CRM photos and improve delivery performance in websites. 2) Led technical implementation of Elasticsearch technology and integration into 300+ auto dealership websites.
ON-SITE: Agile Delivery Manager, New BI Product Development
Major Accomplishments: 1) Fastest new product into pilot in organization’s history.
2) First on-time, on budget, no defect releases in the division's history.
Premier Tech @ Quest Diagnostics: Lenexa, KS
May 2013 – March 2014
ON-SITE: Agile Coach & Scrum Master, Wellness Reporting Platform
Major Accomplishment: Successfully delivered platform after two previously failed Scrum Masters and ahead of revised schedule.
BA Services: Overland Park, KS
October 2012 – April 2013
ON-SITE: Agile Coach & Scrum Master for Kansas based teams
ON-SITE: Travelling Agile Coach & Scrum Master for Las Vegas, NV teams
Major Accomplishment: Successful delivery of business crucial, NDA project that required teams to work in excess of 80 hours a week for 90 days with no turn-over.
Med James (MGA) & Key Insurance, Overland Park, KS
November 2009 - October 2012
Management Analyst & QA Manager
Major Accomplishments: 1) Recommended and led pivot to Duck Creek from legacy VB6 claim processing system. 2) Implemented test management methodology.
Key Insurance Program Manager & Scrum Master
Major Accomplishments: 1) Implemented project management methodology. 2) Reduced cycle time of projects from 8 months or longer to 2 months or less.
Forrest T Jones (TPA), Fidelity Security Life, Kansas City, MO
August 2007 - November 2009
ON-SITE: PMO & QA Manager
Major Accomplishment: Implemented project and test management methodologies.
ON-SITE:Scrum Team Coach & Scrum Master
Major Accomplishments: 1) Partnered with business consultant to pivot to Scrum and evolve PMO and QA to agile practices. 2) Led website rewrite resulting in two gold marketing awards from Professional Insurance Marketing Association (PIMA).
EDUCATION
UMASS, Lowell
B.S. Information Technology
GPA: 3.6
CERTIFICATIONS
2020 (IN PROGRESS): AWS Certified Cloud Practitioner
2020: Certified LeSS Basics
2017: Open Space Agility
2017: Open Space Technology
2017: Certified Business Agility Coach (CBAC) / Earned under Mike Beedle,
Agile Manifesto Co-Signator
2011: Certified Scrum Master (CSM) / Earned under Mike Cohen, Co-founder of Scrum Alliance
SPEAKING OPPORTUNITIES
May 2020: Aptera Live
Shifting agile discussion from IT to business
August 2019: Finland
Scrum Master Toolkit February 2019: New York
Requisite Agility Conference Agile as a Human not Process Experience
December 2018: Lisle, IL
Agile Day 2018 Business Agility
October 2018: Chicago Uptake Coaches Camp - Agile as an Employee Experience
CONTINUOUS IMPROVEMENT:
2020: (IN PROGRESS) Book reviewer for “The New Normal, AO Concepts and Patterns for 21st Century Agile Organizations” by Pierre Neis
2020: (IN PROGRESS): Design Thinking for Creative Problem Solving
2020: Atlassian Remote Summit
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