Chrysann L. Magoon

** ******** ******. ******* ** 06360

603-***-**** adg5at@r.postjobfree.com

OBJECTIVE

Ambitious, personable, detail-oriented, career seeker that truly enjoys finding solutions to complex problems. I am looking for an exciting new career with a company I can grow with, as well help grow. EDUCATION

University of New Hampshire, Durham - Bachelors of Science Graduated 2011 Conservation/ Environmental Studies

Galapagos Institute of Arts and Sciences Spring 2008 EXPERIENCE

Digital Federal Credit Union- Digital Channels October 2016 - Present

Edit and publish marketing and informational content to DCU’s website using AEM.

Designed, tested, and created documentation for DCU Voice Banking on Alexa, and Google Home

Currently UAT testing a new online and mobile banking platform that will be launching Q1 of 2021

Written and maintained User guides, and FAQ’s for several Digital Banking Products

UAT and regression testing for several iterations of releases for the mobile App on Android and iOS

Respond to emails, Service Requests, and Phone calls regarding browser issues and contacting vendors when needed to resolve problems quickly

Digital Federal Credit Union - Consumer loan processor November 2014 -September 2016

Commutated in a call center environment using phone, email, and web messaging tools to process consumer loans for members across the country.

Used a solutions based approach to find satisfactory resolutions to often complex situations.

Accurately processed several types of loans quickly to meet and frequently exceed the goals set by my team leaders.

Able to quickly navigate several programs at once to find solutions to complicated problems.

Uses prior knowledge and experience to assist team members and move everyone towards the common goal.

Physicians Resources, Amherst NH June 2013 - May 2014

Customer service representative, assist patients with understanding medical bills using e-mail, fax, and a 20 line phone system. Navigate three databases for 80 doctors and their patients. Coordinate phone payments over the phone for over 20 clients.

Lead representative for processing attorney billing requests. Moonlight Meadery LLC, Londonderry NH January 2013 - May 2013

Event Coordinator, organize and staff in store demonstrations and promotions.

Created opportunities for brand ambassadors to promote sales.

Provide up to date notifications of demonstrations to the liquor commissioner

Sales team, actively engage new consumers, maintain positive relationships with existing accounts, including filling orders and introducing new products.

COMPUTER SKILLS

Microsoft Windows and Office, iOS, AEM, Jira, Flowmap, Airtable, Confluence, Gimp, Photoshop, HTML5.

Social Media including: Facebook, YouTube, Twitter, Pinterest, Instagram