Project Manager

Milton Maldonado

*** ******* ******, ****, ** ***57 USA 801-***-**** adg54t@r.postjobfree.com

Experienced professional with a proven track record of solving business challenges through innovative and profitable technology and business process solutions. Skilled communicator with a natural ability to quickly understand, translate and mediate across business and technical functions. Innovative leader with more than 10 years’ experience in strategic planning, and successful product management and project execution. PROFESSIONAL EXPERIENCE

MARITZCX (An INMOMENT Company), INC.

Sr. Program Manager/Agile Coach & Scrum Master (2019 – Present) I am responsible for two scrum masters, 11 software teams working on the CX platform, and engineering process improvements. I train and coach the engineering organization on Agile and Scrum methodologies and facilitate all Scrum ceremonies. Work closely with product owners and product managers defining and creating project stories and work closely with the scrum and engineering teams planning and executing the work forecasted for each sprint. I help the teams to understand Agile metrics and how to improve performance based on actual metrics. INNOVATIONS GROUP, INC.

Director of Product & Program Management (2012 – 2018) Responsible for managing a portfolio of mobile, SaaS and infrastructure products with revenues of over $20M annually, including the company's first mobile app integrated into the in-house ordering and inventory system, providing reports and live monitoring of inventory and sales. Directly managed a team of product managers, project managers, as well as a cross-functional product team, while monitoring inter-connected projects, developing program strategies, handling risk and resource management, and evaluating program performance.

• Specified, developed, and launched the first mobile app, increasing product ordering by 15% and reducing customer service calls by 35%.

• Developed new recruiting program to minimize partners attrition, resulting in 35% increased partner retention.

• Spearheaded pricing restructuring to streamline price adjustments in line with corporate accounting policy, resulting in an additional $1.5M in annual revenue.

• Directed and implement lean improvement initiatives to eliminate operational wastes, resulting in a 20% performance increase company wide.

• Provided strategic and tactical direction for focus product lines resulting in an annual revenue growth of 30%. KNOWLYSIS, LLC.

Director of Product & Program Management (2010 – 2012) Responsible for development and management of government product line totaling $5M annually. Direct strategic planning, competitive analysis, problem solving, product development and upgrade, launches, post-production support, marketing, customer relations, and compliance.

• Negotiated and procured a $1M contract with the USPTO in the first 3 months.

• Conducted discovery of product requirements and customer focus groups representing 12,000 users.

• Delivered first prototype 15% under budget and 10 days ahead of schedule.

• Increased customer satisfaction resulting in a 9 NPS within the first 6 months. IHS MARKIT, INC.

Director of Project Management (2006 – 2010)

Responsible for the overall success and customer delight of an Environmental Program contract for the DoD (Air Force, Army, Marines Corp, Navy, Coast Guard, and NASA) worth $40 MM. Directed over the cross-functional team Milton Maldonado, page 2

of representatives of each branch and acted as the voice of the customer. Managed the product implementation and maintenance of more than 100 locations across the globe.

• Negotiated and procured a $40M multi-year contract with the DoD for more than 100 military installations.

• Implemented business process improvement by pooling technical resources across multiple projects, resulting in 40% reduction in technical resource costs and operational excellence.

• Managed governance board team of 20 military personnel, where technical specifications and requirements were agreed upon.

• Established Agile processes, improving customer interaction and product delivery by 20% SKILLS

Computer:

• Software: Jira, Trello, Asana, Just-In-Mind, On-Time-Now, SharePoint, DOMO, SQL, MySQL, Visio, MS Project, Salesforce

• Methodologies: Agile, SDLC, Waterfall, and Iterative Management:

• Digital Product Manager

• Software Product Management

• Data Analytics for Lean Six Sigma

• Six Sigma and The Organization

• Healthcare Informatics and Data Analysis

• Big Data Analytics for Healthcare

• How to Succeed in a Matrix Organization

• Managing Change, in a Matrix Environment

• CMMi (Level 2 & 3 Implementation)

• Kepner-Tregoe’s Project Management Process

• Requirements Management Training

• Fact-Based Decision and Problem Solving

Languages:

• Portuguese

• Spanish

EDUCATION

• Brigham Young University BS, Statistics / Computer Science

• Six Sigma Black Belt ASQ Certification

• PMP PMI Certification

• Scrum Master Scrum Alliance Certification

• Scrum Product Owner Scrum Alliance Certification

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