Customer Care Engineering
Resume:
EXPLAIN THE TE
MOHAMMED
YASEEN HEGDE
Contact
Address:
Khalidiya,
Abu Dhabi, UAE.
Phone:
Email:
*************@*****.***
Languages
- English
- Hindi
- Urdu
Professional Skills
Solid works
Solid edge
MS Word
MS PowerPoint
MS Excel
Objective
To work in a challenging and dynamic environment and to contribute significantly for a long period to the success of a progressive organization, where I can use my analytical skills and leadership quality while concurrently upgrading my skills and knowledge. Skill Highlights
• Service-focused
• Strong decision maker
• Complex problem solver
• Creative thinker
• Innovative
Experience
Customer Care Executive - 09/2018 to 05/2019
Allsec Technologies
• Manage large amount of inbound calls in a timely manner, identify customers need, research on issue and provide resolution on call or email.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts and file. Fraud and Risk Management- 07/2019 to 01/2020
Flipkart
• Manage large amount of customers complaint by investigating their purchase history and purchase pattern.
• Manage customer sensitive information, eliminating risk thus building most trusted and safe environment for our customers.
• Responsible to manage end to end activities related to the investigation and elimination of online e-commerce risk.
Intern (Workshop Trainer)-06/2019
Innovians Technoligies
• Successfully conducted the workshop on IC Engine and Automotive.
• Explained terminology of the IC engine.
• Dismantle and reassembled the IC engine.
• Provided hands-on experience on different parts of the IC engine. Academic Project
FABRICATION OF AIR DRIVEN ENGINE 03/2017–06/2017
• Modified the 4-stroke petrol engine to 2-stroke compressed air engine by altering the camshaft.
• Modified the camshaft as both the lobes are parallel to each other so that inlet and exhaust valves open simultaneously.
Education
Bachelor of Engineering: Mechanical Engineering - 2017 Anjuman Institute of Technology and Management, INDIA Achievements
• Meritorious student of the year.
• Successfully organized various function being the president of College student committee.
• Received various awards and prizes in different programs at different state and national level college festivals.
Interest
• Automotive engineering.
• Computer aided design/manufacturing.
• Sale and Marketing.
References
Available upon request.
Declaration
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
MOHAMMED YASEEN HEGDE
Applicant
Personal Info
Gender: Male
Marital Status: Single
DOB: 17/05/1994
Nationality: Indian
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