MIDHUN GEORGE VOIP Engineer

Email: adg518@r.postjobfree.com Ph No. +91-961*******.

Career Objective

With diverse experience in Cisco Voice Networks and Telecommunication system, intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.

Work Experience

Working as Voice Engineer at Engage IT services, Bangalore from 18th May 2015 till date.

Responsibilities:

1.Troubleshooting and providing support of Cisco IPT for various clients.

2.Moving, Adding, Changing and Deleting Extensions.

3.Configuration of user features such as speed dial, call forwarding, transfer, Call Park, call pickup, call forward, Extension mobility.

4.Configuration of CME (Call Manager Express) on Cisco routers.

5.Monitoring and troubleshooting of Voice Gateways and call signaling protocols on Voice Gateways H.323 and SIP.

6.Class of Service using Partitions and CSS.

7.Configuring and troubleshooting Voice mail Issues.

8.Configuring Third Party SIP phones.

9.Managing and administrating day today operation for CUCM, CUC& Voice gateways.

10.Troubleshooting Call Routing Issues, IP Phone Registration Issues, calling Issues, Extension Mobility issues, etc.

11.Providing timely resolution for call failure issues on the PSTN interfaces such as SIP, PRI and FXO.

12. Responsible for the ownership of case, Progression to resolution of faults to meet customer’s contractual obligations with the timely root cause analysis of the issue.

13.Maintaining a repository for all updates and Knowledge Base articles.

14. Train new joiners in my team on HOW-TO and getting them involved in the work.

Ticketing Tools:

CA SDM

BMC Remedy

Service Now

Monitoring Tools:

RTMT

Solar Winds

WORK EXPERIENCE

Worked as Network Manager Engineer in L S InfoTech for ABB in the KPTCL-SCADA project from 7th April 2014 till 15th May 2015.

Worked in C-Cubed solutions as Technical Support Executive for Sony products (non-voice, E-mail process) from 9th July 2012 till 31st May 2013.

CERTIFICATIONS:

Cisco Certified Network Associate Exam (ICND-802) – Routing & Switching.

TECHNICAL SKILLS:

●Configuration of various features in Cisco Unified Communications Manager and CME

●Configuration of Voice Gateways and SRST

●Third Party SIP phone configuration.

●Bulk Administration (BAT) of IP Phones and IP Communicator.

●Configuring Call Manager User Features and Services

●Configuration of Cisco IP Phones and third party SIP phones

●Configuration of Media resources

●Configuration of Extension Mobility

●Troubleshooting PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks

●Class of Service and Class of restriction

●Understanding of various call control protocols like MGCP, H323, SIP and SCCP

●Various monitoring tools like RTMT, DNA and various router debug and show commands

●Configuring DSP resource for various application

●Configuration of Music On Hold (MOH) Resources.

●Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms

●Device Pool, Region, Location.

●Phone Button Template, Soft key Template.

●User Features such as Speed dial, Call forwarding, Call Park.

●Configuration of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists.

●Translations pattern, Transformations mask.

●Partitions, Calling Search Spaces (CSS).

●Survival Remote Site Telephony (SRST).

EDUCATIONAL QUALIFICATION:

B. Tech (Electrical & Electronics Engineering) from Federal Institute of Science and Technology. Kerala, M. G University-Kerala in 2011.

PERSONAL DETAILS:

Father’s Name : M P George

Date of Birth : 08-04-1989

Gender : Male

Nationality : Indian

DECLARATION:

I, MIDHUN GEORGE do hereby confirm that the above furnished information is true to my knowledge.

PLACE: BANGALORE

DATE : 07-10-2020 MIDHUN GEORGE

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