DHANESH CHOKSI

adg4tt@r.postjobfree.com

Mobile # +*1 – 981-***-****

PERSONAL INFORMATION

Date of birth : 04thSeptember,1984.

Nationality : Indian

Marital Status : Single

Address : ***, *-****, *** *ooja Bldg.,Station Road, Vikhroli - East, Mumbai-400083. Career Objective: To gain experience in the world of Travel & Tourism, implement the same in bettering my career prospects and grow with the industry. I wish to reach a position of eminence in the industry through working on suitable areas and continuously upgrading my potentials. With my abilities and skills I aspire to contribute to the organization to my level best for the symbiotic growth of the organization and self.

RESPONSIBILITIES

Lego Holidays LLP November 2019 – Till date

Role: Assistant Manager – Outbound Tours

• Negotiates with local vendors and hoteliers to ensure the best rates are offered to the company.

• Uploading hotel deals, holiday packages, tours, events relating to hotel promotions

• Handling International Destination inquiries for FIT as well as GIT

• Designing Fliers and offers on international destination on regular basis.

• Coordinates with Sales team to ensure smooth travel procedures and arrangements.

• Timely MIS and Report generation

• Post reservation assistance.

• Specialized in Group Departures for Far East, Student Group for NASA and Theme Parks

Shree Mahalaxmi Pvt Ltd. (Travel24hr.com) April 2018 – November 2019 Role: Assistant Manager – Outbound Tours

• Customizing holiday packages for honeymooners, family travelers, grouptravelers.

• Designing Fliers and offers on international destination on regular basis.

• Providing assistance on Sales and Operations of International Tour Packages, Hotel bookings for International destination to our staff members.

• Promoting Holiday packages to other Tour Operators.

• Achievement in Shree Mahalaxmi Vacations Confirmed and closed group of 9 Passengers from Egypt for PALACE ON WHEELS.

• Specialized in Shree Mahalaxmi Vacations working with Thailand, Dubai, Far East, Turkey Vendor for Group departures

Arzoo.com India Pvt. Ltd. December 2007 – April 2018 Role: Team Leader – Outbound Tours

• Handling Sales and Operations of International Tour Packages, Hotel bookings for International destination.

• Promoting Holiday packages to other Tour Operators.

• Customizing holiday packages for honeymooners, family travelers, grouptravelers.

• Handling International Destination inquiries for FIT as well as GIT.

• Promoting Arzoo.com International tour packages by participating and attending Trade Fairs (TTF/OTM).

• Interacting with passengers on phone as well as personally, helping them design heir holiday packages.

• Assisting Senior Manager in designing webpackages.

• Escorted Group size – 132 Passengers to Cairo {Egypt} with Outbound Manager for3 nights / 4days.

• Meeting monthly sales target.

• Excellent communications and organizational skills.

• Assisting the team in meeting their targets.

• Ability to perform multi tasks under pressure. Clients follow up and aftersales service.

• Handle all the queries related to FIT/GROUPS/MICE for Walk-in clients, Sub-Agents and Corporate guests.

• Negotiates with local vendors and hoteliers to ensure the best rates are offered to the company.

• Promote special deals on packages/hotels by sending mailer to all our agents and registered guests.

• Provide complete training to new joiners about the International packages.

• Extend assistance to team member in building the packages on Arzoo.com website.

• Coordinating with the marketing team on package promotions/fliers.

• Attend exhibitions and other destination road shows to get the best contract deals for outbound tours.

• Deal and negotiate with the forex team for best ROE remittance to our overseas vendors.

• Coordinates with Sales team to ensure smooth travel procedures and arrangements.

• Consulting agents and issuing dummy vouchers and provide full assistance for Visa per the Immigration rules.

• Assisting clients for Travel Insurance for various Europe/Far East destinations.

• Do Clients /Agents follow up and after sales service on regular basis.

• Assisting the team members in their work and meeting the sales target as set by management.

• Sound knowledge at all markets e.g.(India,GCC,MiddleEast,FarEast,CIS,Europe and other markets).

• Responsibility towards resolving any customer complaints fairly whilst providing the highest level of service to the clients.

• Assess the urgency and importance of situations and take appropriate action.

• Offer best deals on hotels/packages and extend services in accordance with company standards and practices.

• Uploading hotel deals, holiday packages, tours on Arzoo.com website. SOTC - November 2006 – December 2007

Role: Executive – Outbound Tours

• Handled International Group Tourinquires.

• Liaising up with the Branch and operations for customer requirements for sales closure.

• Tele marketing for upcoming promopackages.

Educational Details:

• Passed S.S.C in the year2000 from St. Joseph High School, Vikhroli – Secured 2nd Class.

• Passed H.S.C in the year2002 from St. Xavier’s College, Bhandup – Secured 2nd Class.

• Graduated in Commerce in the year 2005 K.J.Somaiya College of Science & Commerce (Mumbai University) – Secured 2ndClass.

Additional Qualification:

• Basic Course with Microsoft Windows, MS Office 2000, Microsoft Outlook.

• Completed Diploma in Travel and Tourism from Trade wings institute of Management in 2005.

I hereby declare that the above given information is true to the best of my knowledge.

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