Customer Service Information

Alisha Jackson

**** ******** *** ******,******** 60433

815-***-****

*************@*******.***

OBJECTIVE

To obtain a position with room for growth

SUMMARY OF QUALIFICATIONS

Over 20 years’ customer service experience in a diverse corporate setting.Expertise in customer service,team development,and labor cost management and improving operations. Strong customer service skills,as well as interpersonal,written and verbal communication. Excellent ability to establish priorities,multitask and meet strict deadlines. September 2012-Present Walmart New Lenox,Illinois

● Logged and analyzed store account information and then incorporated product forecast and labor cost for upper management with a 0 discrepancy data report.

● Modified discrepancies on cashiers drawers,followed mandated procedures to correct discrepancies and document resolutions.100%accountability for discrepancies

● Performed multiple transactions,imputing customer information into the database while on telephone resolving customer issue.Satisfied customer and maintained a positive customer rating.

Feb 1999-Oct 2010 Empress Casino Joliet,Illinois

● Generated work orders and maintained personal identifiable information.Contacted customers concerning delinquent accounts.Resulting in 79%in improvement in operational effectiveness.

● Supplied options in line with state regulations for account reconciliation.Recommend and implement customers with best option for them.Resulting in a 90%agency repayment.

● Trained 10 employees in standard operation procedures.Resulting in 15%cost savings in temporary hires.

● Developed and led employees training sessions for customer service,and including how to use updated computer technology resulting in saving over 4 man hours per day. EDUCATION

Joliet Central High School – High School Diploma

Rasmussen College-Associate Degree

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