MARK

KENETH

TIJANO

**/**/****

Filipino

adg4q9@r.postjobfree.com

Blk 26 Lot 2 Riverside St. Brgy.

San Vicente, Angono, Rizal

****, ************

094********

PROFILE

* **** ********** ** * Customer Service

Representative and 5 months as a Technical

Support Representative in call center Industry.

Interacted with customers via phone to provide

and process information in response to inquiries,

concerns, and requests about products and

services.

Love learning new things or tools every day. If I

don't know something I will learn it.

WORK EXPERIENCE

Customer Service

Representative

10/2017 – 03/2019

Alorica Teleservices, Makati, Philippines

Responsible for handling customer support and

technical-support related questions of customers.

Help customers with information about the

product and services, using relevant call handling protocols outlined in the procedures.

Assist customers for ensuring contact resolution

in a timely manner, while maintaining the highest

level of quality in every customer interaction

Provide troubleshooting and technical support via

telephone, chat and email in a fast and

professional manner

Telecom Intern 06/2009 – 04/2010

Globe Telecommunication, Pasig City, Philippines

Selling Globe products and services by means of

social media and other online platforms,

Troubleshoot technical issues of computer

system.

Checked customers location online if they are

serviceable by Globe Postpaid and prepaid

internet.

Telecom Intern 07/2017 – 10/2017

Ericsson Telecommunication Inc., Parañaque City,

Philippines

Coordinate with site engineers and supervisors via telephone and record their activities, bands that is need to be block, unblock, and suppress, start

time and end time of the said activities.

Familiarization of 2G, 3G and 4G bands.

Informed Ericsson clients like Smart Telecom

about the activities of the site engineers.

Escalate problem and technical issues to my

supervisors.

Computer Technician

Intern

07/2016 – 11/2016

Redfox Technologies Inc., Quezon City, Philippines WORK EXPERIENCE

Disassemble computers to examine parts.

Determining software and/or hardware problems,

by applying my knowledge base to a wide variety

of situations and correcting any faults as they

arise.

Basic formatting and installation of Operating

system and other software application to clients

PC/Desktop.

Replaced defective hardware parts of a mother

board and other computer parts.

EDUCATION

Bachelor of Science in

Electronics and

Communication

Engineering

06/2014 – 07/2020

Rizal Technological University, Mandaluyong City,

Philippines

Secondary 06/2010 – 03/2014

Angono National High School, Angono, Rizal,

Philippines

SKILLS

Telecommunication

Basic Routing, Switching

and Subnetting

Microwave P2P

design(Wireless)

FTTH Design(WIreline)

Software and Application

Microsoft Office

Autocad Operation

Sketchup

Basic Electronics

Semiconductors

Circuit Analysis

Languages

Filipino Native

English Professional

ACHIEVEMENTS AND

CERTIFICATES

1/2

ACHIEVEMENTS AND

CERTIFICATES

NCII in Computer System

Servicing

03/2017

Amateur Class C

Examination Passer

03/2017

NCII in Electronics

Products Assembly and

Servicing

02/2017

SEMINARS/WEBINARS

ATTENDED

Applying Cybersecurity to

your Online Class

06/2020

Trend Micro Inc.

Secure Learning: Setting up

your Home

06/2020

Trend Micro Inc.

How's Life in the New

normal? Machine Learning

and Artificial Intelligence

06/2020

Institute of Electronics Engineers of the Philippines Ece "The Future of

Tomorrow"

12/2019

Rizal Technological University

Semiconductors 11/2019

Rizal Technological University

Building Management

System

11/2019

Rizal Technological University

REFERENCES

Engr. Jaime P. Licuanan

Tier 3 Global Network Engineer, 099********

Engr. Darius Trance

RTU Full time Instructor, 099********

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