Manager Customer Service

MhehonnieD.Rodriguez

AlZaabarea,SecondarySchool,Bateen

Mobile:+971*********

mail:****************@*****.***

TargetPosition:Analyst,BankruptcySupport,AssociateInvestigation,BusinessBanking Officer,Processor.

Seekingachallengingpositioninadynamicenvironmentthatfocusesonbuildingstrategic Relationshipwithclientsandpromotescustomer’ssatisfactionwhileachievingpersonaland Companygoals.TojoinaprestigiouscompanywhereIcanapplyandfurthermyexpertiseand knowledgeincustomerserviceandtraining.Companieswhereassociate'spersonalandcareer growthareacknowledgedandencouraged.

PastJobProfile

FIRSTABUDHABIBANK

CoreProcessor/AssociateClearingCheques

May2018-May2019

· Responsibleforprocessingasub-sectionofoperations,withinaspecificproductor functionalareaandensurequalityandtimelinessofthedeliveryinacost-efficient&error

-freemanner,subjecttohighriskmanagementandBank’s/RegulatorCompliance standards.S/heisexpectedtosupporttheunitin

· Ensuringefficienterrorfreeprocessingoftransactionswithstrictcomplianceto policiesandwithintheagreedSLAs.

· TominimizeoperationsrisksfortheBankbyensuringthatalltransactionsthatare processedcomplyfullywithunderlyingcustomerorinternalinstructions.

· Ensuringconformancetointernalprocedures/policies/guidelinesandlocaland internationalnormsandregulationsasapplicable.

· Performingmonthlyreconciliationsandfollow-upsonoutstanding.

· Undertakingalldaily-processingactivitiesrelatedtoaparticularproductorsub functioninCOPS.

· Toassistdepartmentsbyprovidingappropriatedeliveryandsupportfunctions.

· Toensurerecordmanagement(hard/softcopy&scannedversion)andarchivalasper guidelines.

· Toberesponsibleasprimarycustodianofsecurityitems&customerrecords.

· Toparticipateactivelyinthevariousinitiativeswithinsection/unit/COPSandthe Bankasandwhenrequired.

· Toengageonanyotheractivity,falingwithinpretextofaProcessor.

· Providingperiodicalreportsandmanagementinformationforeffectivedecisionmaking PastJobProfile

ABUDHABICOMMERCIALBANK

AssociateClearingCheque(Inward/Outward),ProcessingPost-DatedCheque JuneNovember2015

CLEARINGCHEQUES

• Handleinward/outwardclearingforrespectivebranchesandtransferdailyoutwardfilestoCentral Bankwithincutofftime.

• Monitorinwardreturns/outwardreturnsanduploadthefilesbranchwise,correspondencewithall branchesfortheprocesswithincutofftime.

• Ensureinward/outwardclearingchequeimagesaretechnicallyverifiedandattachment.

• Prepareletterstobesenttocustomerswhosechequeshavebeenreturnedforlackoffunds.

• Physicalreconciliationofinward/outwardfilesofallbranches.

• DailyreconciliationofclearingGLaccount/collectionaccount

• DaytodayreportstoT/Landclearingteam.

• Inward/outwardchequesclearingchequesverificationandauthorization.

• WorkinaccordancewithdepartmentobjectiveandestablishedpoliciesandprocedureincludingICCS compliedworkissubject

POST-DATEDCHEQUES

• Receivesphysicalchequesfromclientsthroughmails.

• Verifiesno.ofphysicalchequesagainstattachedreportprovidedbyclients.

• Verifiesscannedchequesafterdata(Acct.No.,DateAmountandRef.No.)hasbeenenteredby Makersiscorrectornot.

• SendthroughemailthefinalreporttoCentralizedClearingUnitTeamLeaderaconfirmationthat processissuccessfulydone.

• HandoverphysicalPDCOfficer-in-chargeforlodgmenttovendor BANKOFTHEPHILIPPINEISLAND

SALESMARKETINGCONSULTANT2009/2011

• It’sa24/7bankingchannelswhichweredoingtheopeningaccounts,enrollingthenewaccountstothe Phone,Mobile,Internetbankingchannels.

• ConvincetheClientthatforusingthechannelsismoreconvenienttodotransactionsinasecure process.

• Withtheabilitytohandlethesituationforalltheclient’sinquiryregardingthechannels.

• Makesurethattheclientwillhavetheassuranceforsafetiesoftheiraccount.

• ServiceProvidesasuperiorclientservicebyrespondingtoalltelephone,correspondenceoronetoone interactioninatimely,professionalandcourteousmanner,asdefinedinthebranchservicestandards.

• Sharesresponsibilityfortheongoingimprovementinbranchservicesthroughparticipationinquality auditprocessesandsubmittingsuggestionsforimprovementstoprocesses.

• Contributestotheflowofcommunicationwithinthebranch,byactivelyparticipatinginstaff meetings.

• ProvidesinformationandreportstotheSeniorBankingConsultant/Managerortoanyother representativeoftheEmployerdesignatedfromtimetotime.

• PerformsothersuchreasonabledutiesasmayberequiredbytheSeniorBankingConsultant/Manager ortoanyotherrepresentativeoftheEmployerdesignatedfromtimetotime. ZURICH

ADMINISTRATIVEOFFICER

January-February2018(TempStaff)

Checkingofreceptionarea,conferenceroommakingsurethatarearranged.

Checkingofincominge-mailsandcorrespondingappropriately.

InsertingofITback-uptapesonaregularbasisandrequestingofadditionaltapes.

Updatedmanualsarebeingputindisplayonthestands.

Makingsuretheconfidentialonesarebeingshreddedaccordingtocompany’sprotocol

Finalchecks/andclearingemails,ensuringdailytaskareperformedaccordingly

Answeringcallspolitelyinaccordancetocompanyansweringscript

Transferringcallstoappropriatedepartment/ssuchHelpPoint,GIorspecificpersonnel.

Takingnoteofcallernames,anycontactnumbersandinquiriesandpolicyreferenceno.

Arrangingcallbackrequestsignificantlyfromcustomerstoproperteam/staff SALESREPRESENTATIVE/COORDINATOR

August-Dec(ADLABSCompany)

July2016(SharafDG)

February-June2016(Nestle,TransMed)

ConductinganAwareness

Demonstrateandexplainproducts,methods,orservicesinordertopersuadecustomerstopurchase productsorutilizeservices.

Identifyinterestedandqualifiedcustomersinordertoprovidethemwithadditionalinformation.

Keepareasneatwhileworkingandreturnitemstocorrectlocationsfollowingdemonstrations.

Practicedemonstrationstoensurethattheywillrunsmoothly.

Prepareandalterpresentationcontentstotargetspecificaudiences.

Provideproductinformation,usinglectures,films,charts,and/orslideshow. QUESTMANAGEMENT

ACCOUNT/SECRETARY2013/2015

• Identifyandhandleclientordersquickly,appropriatelyandinfriendlymanner.

• Superviseandensuretofollowrefundsprocedurealongwitherrorcorrection.

• Maintainaccurateandprecisecashcontrol.

• Complywithcompanyproceduretohandlefinancialinstruments.

• Interactcloselywithsalesfloorguestsaswellascashregisterpersonnel.

• Complywithallorganizationpolicies,guidelinesandstandardpractices.

• Maintainregisterplusrelevantequipmentingoodworkingconditionandwellclean,datedand inked.

• Ensuretohavecheckstandswithsuitablebags.

• Maintainstore’sworkstationaswellasfront endareaneatplusclean.

• Theyhavetomanageallthecorrespondencethattakesplaceswithintheofficeandalsothe mailsthatcomeinfromoutside

• Theyhavetodispatchallthereportstoalltherelevant

• Theyhavetocheckifallthemembersarepresentornot

• Theyalsohavetowritedowntheminutesofthemeetingandfile

• Theyhavetomanagethepettycashboxoftheoffice

• Theyhavetomakeappointmentsforthemanagertowhomtheyreport,andtheyalsohaveto remindthemaboutthecommitments

BLOOMSBURY

ASST.MANAGER2011 2013

• Discussperformancewithemployees

• Donotdiagnoseproblemsyouarenotqualifiedtohands

• Donothavealltheanswers

• Evaluategoals,performanceandquality

• Fairandequaltreatmentofallstaff

• Leadingbyexample

• Maintainasafe,secureandproductiveenvironmentforemployees

• Nolabelingordemeaningbehavior

• Notatherapistorcounselor–gettinghelpwhenneeded

• Notpolicing,likebigbrother(itwillnotinspireandinstillrespect)

• Providefeedback

RelatedSkills

• ComputerLiterate(MSOffice)(Excel)(QuickBooks)

• Strongconsumerandproductawareness

• Goodorganizationalandplanningskills

• Excellentwrittenandverbalcommunication

• Theabilitytoworkonmultipleprojectsatonetime

• Theabilitytoworkunderpressureandtodeadlines

• Goodattentiontodetailandaccuracy

• Goodknowledgeofmarketingtechniques

• Self-motivation

• Theabilitytobeateamplayer

• Supervisoryskills,ConductionInternalAudit

• TeamBuilding

• Analyticalandproblem-solvingskills

• Effectiveverbalandlisteningskills

EducationalAttainment:ComputerProgramming

CurrentLocation:AbuDhabi,UAE

DateofBirth :August9,1982

VisaStatus :HusbandVisa

Language :Tagalog,English,Japanese

CivilStatus :Married

PersonalDetails

THEABOVEINFORMATIONISTRUEANDBESTOFMYKNOWLEDGE

MHEHONNIED.RODRIGUEZ

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