Manager Office Assistant
Resume:
LORENA I. CORONADO
adg4ne@r.postjobfree.com
EXPERIENCE
**/**** – 08/2020
OFFICE MANAGER, Arizona chest and sleep center
Maintains accurate records on prospective and active accounts ensuring information is sent to reimbursement offices for billing and collections.
Maintains the highest level of customer satisfaction by resolving and following up on customer concerns.
Answer incoming patient and referral source calls to troubleshoot, order status and other general inquiries.
Educate and train new employees.
Bilingual Spanish/English.
Responsible for accurate data entry with programs used in medical office.
Handled incoming and outgoing correspondence.
Documented patient concerns and complaints for physician review.
01/2017 – 03/2017
FRONT DESK RECEPTIONIST, Dr. Ghebru woldemichael
Checking in and checking out patients.
Rescheduling for return visits or help assist in making appointments needed to other medical facilities per doctor request.
Meet and greet patients, visitors, venders, staff, and management to facility.
Collected copays at the time of visit.
Checked voice messages and returned calls left on machine.
Medical records kept in order.
Translated.
Took message left by patients for office manager to review.
11/2004 – 10/2016
PHYSICIAN OFFICE ASSISTANT, arizona chest & sleep center
Meet and greet all guests entering the facility.
Knowledge of Epic System.
Handles front desk reception duties (filing, data entry, copier, fax machine etc.)
Handled multi-lined telephone system.
Record patient vital signs, history and physical, test results and visits to medical record of patients.
Prepare patient treatment rooms for examinations.
Order diagnostic tests, xrays, bronchoscopy tests, pfts, and laboratory tests orders.
Called prescription into pharmacy with physician direction and approval.
Computerized inactive patient charts for u to date medical records.
EDUCATION
Yuma Regional Medical Center
Medical Terminology Completed
Arizona Western College Skills Center
GED Certificate Obtained
PROFESSIONAL REFERENCES
1.Rosita Arevalo
Territory Manager
Apria Healthcare
2.Raj Dhaliwal
Sleep Technician
Arizona Chest & Sleep Center
3.Veronica Patchet
General Manager
Preferred Homecare
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