RAMPRASATH RAJENDRAN

Dubai, U.A.E.

Contact Number: +971-**-***-****

Email: adg4mk@r.postjobfree.com

adg4mk@r.postjobfree.com

CAREER OBJECTIVES

System IT Support Engineer with 8+ years of experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support. JOB EXPERIENCE

Jan 2013– Present ALPHA DATA LLC

Dubai United Arab Emirates

Position / Title: System Support Engineer

SKILLS AND QUALIFICATION

Proficient in Operating Systems such as Windows 10, Windows 7, windows server installation & configuration (2008, 2012, 2016, 2019).

Execute, mange, and lead office 365 migrations for Microsoft external clients (small business client’s 10-300 users).

Troubleshoot and customize office 365 applications including MS office, Teams, Skype outlook etc.

Active directory support and Administration (Group Policy, Permissions, Account Provisioning)

Exchange/office 365 support, Maintenance, and administration (Account Provisioning, migration from Exchange to office 365, distribution group creation and support.

Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication.

Maintaining/supporting Active Directory at an enterprise level, Group Policy & File Server & DNS configuration.

Well experienced in Hardware and Software Configuration, Optimization and Troubleshooting

Networking knowledge in TCP/IP, DHCP, VPN, and Remote Desktop, LAN / WAN, wired and wireless connection system and networking administration.

Backup and disaster recovery experience.

Knowledge in Server Virtualization technologies (Hyper-V) & Vmware configuration.

Communicate and remedy support issues with clients.

Assist users remotely using Kaseya, TeamViewer, Any desk, GoToMeeting and LogMeIn.

Knowledge in application, software installation and configuration. Process- oriented thinker with aptitude for analyzing potential issues and implementing solutions.

Skilled at handling complex projects, customer expectations, and rapidly evolving requirements.

Adept at learning new skills and adapting to new situations in the ever-changing world of technology.

Highly proficient in many technical areas including database administration and Networking.

Outstanding communication and interpersonal capabilities, with ability to deliver quality results with minimum supervision. Ability to deal with people diplomatically and challenging career.

PERSONAL

INFORMATION

Citizenship: Indian

Status: Married

Religion: Hindu

Passport No. K5812654

Visa Status: Employment Visa

Driving License UAE: Yes

Language Spoken: English &

Tamil

UASC (UNITED ARAB SHIPPING COMPANY) DATA CENTER OPERATOR (Feb 2015 to Feb 2019)

Participated in rotation as Shift Lead 24/7 for support of approximately Windows servers 2008 & 2012 and VMware hosts and VMs. Monitored.

Installing, configuring & Managing VMware Exsi 6.0 & 6.5.

Creating and Managing the Virtual Machines in Exsi server.

Central Management server (Vcenter Server) to manage all the ESX hosts in the datacenter.

Analyzing the VM-support logs for ESX servers and virtual center logs to diagnose the root cause for the problem.

Installing, configuring VMware Horizon 7 server.

Golden image installation and configuration, & assign end user through desktop pool.

Creating resources pool, snapshot, Template & Clone in Virtual Center.

SQL Server installation & configuration database.

SQL queries, executing scripts, patches, reports, and monitoring & backups.

Assisted in installation, upgrading and patching of infrastructure software products to support web application hosting. & new servers.

Troubleshooting the server thought remote &via ILO.

Experience in HP management console

Taking care of backup, off- tape storage, inventory-asset management.

Resolved problems relating to Java applications and web server issues by troubleshooting techniques.

Installed, Deployed, and supported Appian BPM project using J2EE,, Apache, JBOSS.

Developed management scripts for system configuration changes, backups and application failover.

Provided technical assistance for troubleshooting and application of patches and system monitoring.

Coordinated upgrades and administered change requests with business units, internal IT departments and external vendors.

Special Projects, implementation of new software, patching servers, troubleshooting, project planning.

(i.e. Java JRE upgrade across several applications, Coordinated Migration of servers to new data center). SANOFI (MEDICAL COMPANY DUBAI)

Providing IT support for the employees for Sanofi as a Desktop Support engineer I need to perform day to day operations on the different range of midrange exclusively in windows environment to give support administration, maintenance, upgrade of OS, performance, co-ordination with Vendors, performing Security related controls and checks services respectively.

New Hardware (Laptop & desktop) Preparing and Handover to end user…

Meeting Room arrangement & Video call conference configuration.

NDS Users Groups Management Add/ Delete users & groups, Rights Management etc.NSS Volume Files/ Folders Sharing, Mapping of Home Folders/ Shared Folders with eDirectory Users.

Troubleshooting User/ Server/ Desktop level problems. Symantec End Point Protection: Monitoring and Updating

Handling tickets in Remedy Service desk administration of remedy. Perform day-to-day Remedy user

Administration to include user/group/location/category type and product configuration.

Work closely with senior management to extract reports and statistical data from the Remedy ARS system to assist with trend analysis.

Conducted Remedy training for new resources in the team and assist the Help Desk in resolving user Remedy problems.

OFFICE 365 SUPPORT

Troubleshoot and customize office 365 applications including MS office, Teams, outlook SharePoint etc. Managing Domains in Office 365 & Implementing Directory Synchronization for migration.

Deploying migration setup for multiple types of migration. (Cut-Over, IMAP, Staged and Hybrid).

Created users’ mailboxes, functional mailboxes, distribution groups and assign ownerships and permissions to these objects.

Create Shared Mailbox assign & Public folders.

Exchange/office 365 support, Maintenance, and administration (Account Provisioning, migration from Exchange to office 365, distribution group creation and support.

Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication.

Managing office 365 Security & compliance, Protection (Malware Filter & Spam Filter) Permissions.

Defined new process for better support and implemented to the team. CERTIFICATIONS

MCITP (2008) – (Microsoft Certified IT Professional) Microsoft ID 9379439

CompTIA A+ (Hardware & Networking) ID COMP001020549211

Office 365 Microsoft Certified Solutions Associate (MCSA) ID F308-2694

Microsoft Certified Professional ID F130-7494

Windows server installation & Configuration.

AWS & Microsoft Azure Cloud (learning)

Linux Redhat & CentOS (commands are learning)

Active Directory

Hyper –V & Manage with Virtual Machine.

DHCP & DNS Configuration

VMware Esxi installation & Manage with Virtual Machine.

Vmware Horizon VDI configuration and Manage.

Office 365

IP Printer configuration.

Desktop Support.

Hardware Management.

Sever Backup.

EDUCATION CREDENTIALS

B.A,

Madras University, Chennai, Tamil Nadu

June 2004 to May 2007

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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